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Paul Masse Chevrolet

East Providence, RI

4.0
439 Reviews
Paul Masse delivers transparent pricing with the Paul Masse "One Price." All vehicles clearly marked with the best price up front which includes all available rebates, incentives and Dealer discounts.
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1111 Taunton Ave.

East Providence, RI

02914

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Showing 439 reviews

February 12, 2017

Great experience We never felt pressured. The service was wonderful. We walked away from the experience quite happy. Wayne was a pleasure to work with - very profes More

by jaliotta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Guindon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2017

Good car buying experience This is my first experience with Paul Masse Chevrolet. I saw a certified used car at the Car Show & it had everything I was looking for. I made an More

by Sue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dragich
January 28, 2017

Great Service This was my second car I purchased from Paul Masse with Paul Dragich. Paul was extremely informative and helpful. Always a pleasure, what a pleasant e More

by Alex4347
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Dragich
January 24, 2017

Happy with my new Truck! I had a very good experience at this dealership. The employee i worked with, Paul Dragich, was extremely knowledgeable and helpful. He and Tejal mad More

by Kim Anne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Dragich, Tejal Santoro
January 23, 2017

2016 silverado love my new truck,dave w.jr was very professional.helped me work out all the kinks.will probably end up buying truck when lease is up. More

by 2016silverado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Wellington Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2017

straight to the point ! Gino - thank you so much for the quick turnaround and great experience- well done - thank you too Nick for the great work in the service department More

by 10101010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gino Bruzzese
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2017

Dream Truck Paul Masse Chevrolet in East providence went above and beyond to help me get into my dream truck. I had the pleasure of meeting Tarren (who convinced More

by Manuel Leon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Dragich, Tejal Santoro, Tarren Bolarinho, Jose Medina
January 01, 2017

"Bait and Switch" I Found 2017 Chevy Silverado 1500 stock # CK7202 at Paul Masse Chevrolet, East Providence, RI on line. I called them and internet specialist Karen sai More

by Bruce Nixon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dave Wellington Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : no, Matthew Sousa
Jan 10, 2017 -

Paul Masse Chevrolet responded

Dear Mr. Nixon, Thank you for your feedback. The vehicle that was brought up was one that the buyer, your nephew had expressed an interest in. We did attempt to reach your nephew the very next day as he is the buyer. We have left a few messages but he has not yet had the chance to return the calls. We value all of our customers and want all of our guests to be completely satisfied. Our One Price Policy provides transparent pricing on all of our vehicles. We hope for the opportunity to earn your nephews business. Customer Experience Team

Jan 10, 2017 -

Bruce Nixon responded

Totally untrue response. We brought in the printed sheet from the internet for stock# CK7202. We gave it to Mr Wellington SR to show Matt Sousa what was suppose to be waiting for us when we got there. The vehicle which Dave brought was a basic custom not the Silvarado 1500 with Z71 packages which we requested. As far as getting back by phone, we called Dave and explained as to what we wanted and to this day after him saying" I'll get right back to you" we're still waiting almost two weeks later. I personally have called Matt Sousa back twice, left a voice mail and the girl answering for him said she'd leave a voice mail and send a quick e-mail to him. So as far as we're concerned, it was clearly a 'Bait and Switch' and now lying about what happened.

December 30, 2016

Outstanding Dealership Paul Masse has been a long term member of the local community, here in East Providence. As such, I have become a long term customer. I am currently More

by Scott Pires
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gino Bruzzese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Stamatakos
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2016

5 Stars ALL the staff at Paul Masse Chevrolet in East Providence are very helpful, knowledgeable and professional. Paul Dragich is the sales rep my husband an More

by ElaineSollecito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Guindon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Dragich, Richard Lima, Tarren Bolarinho, Nicole Charbatji
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