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Paul Masse Chevrolet
East Providence, RI
439 Reviews
Paul Masse delivers transparent pricing with the Paul Masse "One Price." All vehicles clearly marked with the best price up front which includes all available rebates, incentives and Dealer discounts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 439 reviews
September 25, 2024
Got a recent oil change in the service center for my Chevrolet Silverado. I picked up the truck and drove it home to my house approx 9 miles away, went inside and came back out the next day to all of th Chevrolet Silverado. I picked up the truck and drove it home to my house approx 9 miles away, went inside and came back out the next day to all of the oil all over my driveway. The oil pan nut was never secured all the way and the oil was spilled creating a massive stain on my driveway that now cannot be removed. I called Paul Masse Chevrolet to see if the could help remedy this situation because it was obviously related to the oil change that was done and a technician was at fault therefore Paul Masse is at fault. They took responsibility for their actions and came out to try and put quick dry sand on the oil to remove the stain but it did not work because the oil had been sitting for to long before they came out. I went back to see Bob Masse to talk to him to see if there was anything further that he was going to do. He told me they did all they can do and it was tough luck that i would have to deal with it. Now i have a complete eye sore oil stain on driveway that cannot be removed and if i want to do anything about it i have to pay out of my own pocket for something that was their fault. Bob Masse had horrible customer service telling to too bad and to deal with it. i have never been treated like this at a dealer ship that i bought multiople vehicles from in the past and i cannot believe it. I will never step foot back into Paul Masse Chevrolet nor will i recommend anyone i come into contact with to go there as well. 0 out of 5 stars. More
by jtoohey6234
August 09, 2024
Great experience with Aaron and this dealership. Transparent pricing is tremendous along with vehicle selection. Highly recommend. Transparent pricing is tremendous along with vehicle selection. Highly recommend. More
by Daveb
February 07, 2024
If you have read my past reviews, they can be very wordy. Not this time. All I can say is WOW. I'm speechless about what a great experience this was from start to finish. Everyone I worked with was professio Not this time. All I can say is WOW. I'm speechless about what a great experience this was from start to finish. Everyone I worked with was professional and cared about my needs. Truly the best ever. More
by rbl413
November 24, 2023
The “nice” man Nick in the service department is very disrespectful when talking to customers. Obviously the dealership wants to be represented by someone who talks to people in a very disrespectful mann disrespectful when talking to customers. Obviously the dealership wants to be represented by someone who talks to people in a very disrespectful manner. I brought my vehicle in for a check engine light. When making the appointment I was never told that I would have to leave my vehicle or that I was going to be charged $150.00 diagnostic fee….. like what!??? Then the “nice” guy Nick let me know in the most unfriendly manner when I got here. And said it in a way of expecting that all people have that. I am a single, working, financially independent woman, who is struggling to eat some weeks due to the inflation in this country, I resent the fact that this guy assumes that I can be slapped with $150.00 bill today!! I will NEVER come to this dealership again so I can be talked to like a xxx….. More
by crystalleeash
Employees Worked With
September 12, 2023
The best advice I can give you to to stir clear of this dealership. I have never experienced anything like what I have experienced at this dealership. Appointments are meaningless. They will make you wa dealership. I have never experienced anything like what I have experienced at this dealership. Appointments are meaningless. They will make you wait for hours anyways. The prices on their website don't reflect what they actually want to charge you for cars. They don't really answer questions unless if makes their cars look great. Customer service means nothing to them. They only care about selling cars. More
by penguin57
August 21, 2023
I’ve been buying trucks from Wayne since 2012. Won’t buy from anyone else. Won’t buy from anyone else. More
by Just02896
Employees Worked With
May 30, 2023
Hands down Best dealership I have ever used every person from sales managers to salesman to finance just made this process so simple. I new right from the first conversation I had just inquiring on price th from sales managers to salesman to finance just made this process so simple. I new right from the first conversation I had just inquiring on price this is where I would buy, I checked all over New England could not find a better price for the vehicle I bought .First time in my life I walked out of an auto dealership and felt I did the right thing . Not one bit of buyers remorse , FOUND MY DEALER THANK YOU, Aaron T,Erich H.and Crystal C .........I will be back ....Ed St.Onge More
by carfrace6
February 12, 2023
Corey in sales, Alex in service and Bob Masse himself all get 5 stars. I bought a used Tahoe a couple of months ago and sent it into the service department recently for a couple of issues. Alex in service wa get 5 stars. I bought a used Tahoe a couple of months ago and sent it into the service department recently for a couple of issues. Alex in service was verry professional and communicated with his technician all of my concerns with some being easy and others verry difficult. Repairs were made in a timely manor and done correctly. I thank them all along with Bob Masse for going out of his way to meet my wife and I asking if we needed any help or had any concerns. Excellent job to all of the team! More
by beeley87
Employees Worked With
Alex, Corey, Bob Masse
September 03, 2022
Blake was fast and efficient would highly recommend asking for him on your next purchase asking for him on your next purchase More
by Shane G
September 03, 2022
Aaron was very knowledgeable on any question I had regarding my new c8 he also has extensive knowledge inside and out on any Chevrolet on the lot be sure to ask for him for your new purchase. regarding my new c8 he also has extensive knowledge inside and out on any Chevrolet on the lot be sure to ask for him for your new purchase. More
by Shane G
