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Paul Masse Chevrolet

East Providence, RI

4.1
439 Reviews
Paul Masse delivers transparent pricing with the Paul Masse "One Price." All vehicles clearly marked with the best price up front which includes all available rebates, incentives and Dealer discounts.
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1111 Taunton Ave.

East Providence, RI

02914

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Showing 439 reviews

September 25, 2024

Got a recent oil change in the service center for my Chevrolet Silverado. I picked up the truck and drove it home to my house approx 9 miles away, went inside and came back out the next day to all of th More

by jtoohey6234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Desousa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Masse
Sep 25, 2024 -

Paul Masse Chevrolet responded

Good evening Mr. Toohey, It is impossible for anyone to drive their vehicle for length of time you did with a loose drain plug. More damage would have been done to the truck. Now, this is not something we were going to argue. We wanted to try to clean the driveway the best we could as a goodwill gesture. You agreed to this as well. However, once we were being forced to replace your entire driveway which is victim to years of neglect that was where we drew the line. Years of a relationship was being held over our heads to repair an entire driveway. Raised voices and making insulting comments because we would not acquiesce to your coercion was not going to be tolerated. We wish you the very best in all your future sales and service needs. Bob Masse General Manager Paul Masse Chevrolet

August 09, 2024

Great experience with Aaron and this dealership. Transparent pricing is tremendous along with vehicle selection. Highly recommend. More

by Daveb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Tirrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Corscadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2024

If you have read my past reviews, they can be very wordy. Not this time. All I can say is WOW. I'm speechless about what a great experience this was from start to finish. Everyone I worked with was professio More

by rbl413
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Wellington Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Masse
November 24, 2023

The “nice” man Nick in the service department is very disrespectful when talking to customers. Obviously the dealership wants to be represented by someone who talks to people in a very disrespectful mann More

by crystalleeash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Stamatakos
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2023

The best advice I can give you to to stir clear of this dealership. I have never experienced anything like what I have experienced at this dealership. Appointments are meaningless. They will make you wa More

by penguin57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Mills
2.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Corscadden
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2023

I’ve been buying trucks from Wayne since 2012. Won’t buy from anyone else. More

by Just02896
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Guindon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

Hands down Best dealership I have ever used every person from sales managers to salesman to finance just made this process so simple. I new right from the first conversation I had just inquiring on price th More

by carfrace6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gino Bruzzese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Tirrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erich Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

carfrace6 responded

Thanks again

February 12, 2023

Corey in sales, Alex in service and Bob Masse himself all get 5 stars. I bought a used Tahoe a couple of months ago and sent it into the service department recently for a couple of issues. Alex in service wa More

by beeley87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex, Corey, Bob Masse
September 03, 2022

Blake was fast and efficient would highly recommend asking for him on your next purchase More

by Shane G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Tirrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erich Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Corscadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2022

Aaron was very knowledgeable on any question I had regarding my new c8 he also has extensive knowledge inside and out on any Chevrolet on the lot be sure to ask for him for your new purchase. More

by Shane G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Tirrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erich Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Corscadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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