Paul Masse Chevrolet South - Service Center

I had what I thought was a catastrophic problem. The door to my charging port was stuck, could not open it completely or close it. Luckily the battery was fully charge. I contacted the dealer onl The door to my charging port was stuck, could not open it completely or close it. Luckily the battery was fully charge. I contacted the dealer online and got an immediate response, scheduling an 8:00 am appointment the n=next day. My salesperson, dawn wellington, contacted me to determine whether I was all set. The next day, I took the Blazer EV in to Service, and Peter Farley, the service mechanic came into the sales room within the hour to explain that he had fixed the charger door and suggested I routinely clean the seal around it to keep it working properly. I am more than satisfied with this dealership and the staff. This is my fifth vehicle from Paul Masse Chevrolet South and I come back because I have dealt with people I can trust, both in purchasing a vehicle and in getting it serviced. Michelle Masse, Cam Bourassa, and Dawn Wellington provide a great customer experience. More

Always a positive experience when we visit Paul Masse! The employees are professional, helpful, and eager to satisfy. We will continue to purchase and service our vehicles here! The employees are professional, helpful, and eager to satisfy. We will continue to purchase and service our vehicles here! More

Masse/Michelle does not deny a less than excellent experience but when pointed out she always makes a difference not matter what the situation. Great Dealership. experience but when pointed out she always makes a difference not matter what the situation. Great Dealership. More

Bought a brand new Silverado at Paul Masse South. Wasn’t cheap. 2 yrs later and 40 percent thought payments the wiring harness chaffed and caused major issues. Truck is 2 yrs old with 46 k. My 2 yr Wasn’t cheap. 2 yrs later and 40 percent thought payments the wiring harness chaffed and caused major issues. Truck is 2 yrs old with 46 k. My 2 yr old truck was 10k out of warranty due to highway miles. GM acknowledged a problem with wiring harness chafing in my particular model. I found it in a service bulletin to dealers. I shared with Paul Masse Chevrolet and asked them to ask GM to cover. GM declined. Paul Masse did nothing for me. I received a 1358 dollar bill. I feel ripped off. I am not pleased with GM or Paul Masse Chevrolet South. I paid my bill and left. I’m selling the truck. Buyer beware of GM and Paul Masse Chevrolet South! Don’t go through what I did. I’m telling any one who will listen! Not pleased. Buy a used vehicle. Then I guess you expect repairs. I should have. Horrible experience with Paul Masse South. What matters is after the sale not the sale! More

Have had service done on all my cars and truck. The people are great to work with, would never consider any other dealership to do business with. The people are great to work with, would never consider any other dealership to do business with. More

Excellent service from a team that really cares about taking care of my car. Always a please to work with Paul Massie South. taking care of my car. Always a please to work with Paul Massie South. More

I come here for James and Pete in Service Honestly I come all the way here because of the awesome customer service I receive every single time from James and Pete, they ALWAYS fit me in, somet Honestly I come all the way here because of the awesome customer service I receive every single time from James and Pete, they ALWAYS fit me in, sometimes last minute, they ALWAYS explain everything to me in terms I can understand, not being a car person, they ALWAYS help me out when they can with coupons and deals and they ALWAYS are in a good mood!! (even when I am not lol) Thank you guys for being so awesome! Appreciate you both! -Kimberly Jones More

Excellent Customer Service Pete and James are Extremely Professional and Extremely Personable. I had a problem with my Hummer H3 that I purchased out of state, and I couldn’t f Pete and James are Extremely Professional and Extremely Personable. I had a problem with my Hummer H3 that I purchased out of state, and I couldn’t find anyone willing or knowledgeable enough to fix the problem I had until I called here. They took my vehicle right in that same day, keeping me updated and explaining the process. Prior to coming here I had always had a problem trusting any mechanic, as I was either overcharged or work was not done that I had paid for. I am so happy with the service and I can now say I trust these guys with any problems I have with my vehicle. I am so happy that I am now looking to purchase an SUV here. Thanks to Pete and James. Thank you so much for going above and beyond for me. More

Great Service I brought my truck in for a recall. I got there early and they took the truck right in and were done before I had time to finish my coffee. I then dec I brought my truck in for a recall. I got there early and they took the truck right in and were done before I had time to finish my coffee. I then decided to ask for a price on tires. The cost was just a few dollars more then ordering them from an online tire retailer and having to take them to be mounted. The few dollars is well worth the time and savings. While waiting for the tires to be installed i started to get hungry and lucky for me they had plenty of snacks and good quality coffee. The service was great, the technicians were polite and I will gladly travel twice as far to use this dealer. I would highly recommend their service department and may even go to see them when it is time for a new car.....and i don't usually buy new. More