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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,223 Reviews

1,223 Reviews of Paul Conte Cadillac - Service Center

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June 24, 2021

The service department was wonderful. Pete came for an emergency and he was wonderful More

by Kimbrly1006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete
June 24, 2021

I want to thank the service center for being so professional and fast. Makes you have complete confidence in the Cadillac Brand! Special shout out to Danny you saved my life. More

by Diamondk1mill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2021

The employees in this service center are very professional and listen to when you explain the reason you are hare. More

by HIROLER2000
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2021

Horrible experience ... They are rude , dont do full check on the car and furthermore missed 2 times a piece on my door handle that after they put it on fell off when i was driving out of the service ce More

by keith
Recommend Dealer
No
Employees Worked With
Danny Giannini in Service
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Paul Conte Cadillac responded

Thank you for taking my call today. I appreciate your feedback. I hope in the future we will be able to meet your expectations. Thank you. Shai Nadav Service Manager

Nov 05, 2021 -

keith responded

so after all of this , i had to bring my car back to service again 3rd time, for them to finally fix the drive train issue which was covered under warranty. This was after 3x of explaining to service there was a problem while driving the car... and they allowed me to drive it off the lot without the problem fixed each time. furthermore never even offered a car wash much less a bottle of water. Go to mercedes of RVC service center spend 15 mins there and re do your entire set up.

June 21, 2021

Excelente job and employees very good all service is good yes next time l will be there More

by Irojas1258
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2021

Service was great and complete in reasonable time- Staff was courteous very nice and informative. My loaner car was beautiful I have zero complaints More

by riley8216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2021

Always a Great experience at Paul Conte, this is our third car from them, we will always get our Cadillac from them. Rob Pennisi Went above and beyond to make our experience amazing More

by mikeyd1819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Brendler in Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2021

Poor quality work I had to go back for them to repair Poor quality work I had to go back for them to repair their repair on my moonroof Stacy Francis should be running the place Incredibly professio More

by zoleygabor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Francis
Jun 17, 2021 -

Paul Conte Cadillac responded

Thank you for the review. We are very sorry you had to make a return trip to the Dealership for your repair.

June 15, 2021

Fast and expedient service! Knowledgeable and professional service staff. My Service advisor Ryan always makes sure everything runs smoothly when I get my vehicle serviced! More

by bobbino421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2021

Very good. There was a delay in servicing the car. But the Service Manager was very pleasant and compensated for the delay accordingly. He stated that it would not happen again More

by RODCRAFA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
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