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1,223 Reviews of Paul Conte Cadillac - Service Center
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February 23, 2019
Amazing!! I must admit that I don't usually bring my cars back to the dealer for state inspections... however this year I messed up I actually let my inspection I must admit that I don't usually bring my cars back to the dealer for state inspections... however this year I messed up I actually let my inspection expire... ugh... no excuse... So I figured since my car is now 3 years old, and my inspection is actually expired (no 10 grace for me) I decided to bring it back to the dealer, in my mind I figured whatever the car needs the dealer will have it (they have never let me down before) and I will be good to go without getting a ticket for expired inspection... Now let me just say that I have NEVER gotten an inspection at my local repair shop without "something" being an issue... wiper blades or a tail light bulb are pretty typical... Well today my 3 year old car not only passed inspection with NO issues, but they didn't even charge me for the inspection!!! WHAT!!! This is only the second time I have purchased a car from this dealer, and Mr. Conte inspected my car for free as a valued customer!! Amazing there are businesses out there that value their customers!! Thank you Terri for getting me in at the last minute and saving me a ticket! Thank you to the service team that always takes good care of my car!! And thank you Mr. Conte for making me feel like an important and valued customer!! I will be sure that I bring my baby home for all future inspections!! More
by Roseann
September 26, 2018
Great Service Team Form the drop off date through the final pickup, great communications & support. This after another local dealer held my car for a week without even l Form the drop off date through the final pickup, great communications & support. This after another local dealer held my car for a week without even looking at it !! Danny & the service team addressed the issues, and clearly communicate the repairs, costs & timing with a sense of urgency & professionalism one would expect from Cadillac!! very well done !!! More
by Mri328
Employees Worked With
August 30, 2018
Service I was parking my vehicle at JFK, driving in from Connecticut when my tire went flat. I parked my car which has a 50 mile run flat tire (no spare). I I was parking my vehicle at JFK, driving in from Connecticut when my tire went flat. I parked my car which has a 50 mile run flat tire (no spare). I contacted Cadillac roadside assistance and it was towed to Paul Conte. The tire was replaced during the week I was away. I contacted Cadillac roadside assistance to have my vehicle towed back to the parking lot at JFK. They informed me they would not do so and I would have to pay out of pocket or get a hotel room until morning. While in Los Angeles I spoke with Christine from Conte's who offered to contact Cadillac to have them cover the tow. She unfortunately got no where with roadside and went above and beyond and coordinated the tow for me and did it free of charge. Between the service staff and Christine they made this situation stress free. I would recommend this dealership to anyone interested in purchasing a Cadillac or need repairs. More
by JohnCris
Employees Worked With
June 01, 2018
Excellent dealership and great customer service dept I have been buying my Cadillacs from Paul Conte for years. They are always so courteous and such a pleasure to deal with. Their service department is I have been buying my Cadillacs from Paul Conte for years. They are always so courteous and such a pleasure to deal with. Their service department is extremely efficient and always explains everything in detail. They go above and beyond for their customers. I would highly recommend them to anyone looking to buy a Cadillac. More
by Donna
May 08, 2018
Horrible Service Department You may have to wait a month for an appointment if you need a loaner car for them to fix something they failed to fix numerous times, the service mana You may have to wait a month for an appointment if you need a loaner car for them to fix something they failed to fix numerous times, the service manager may talk down to you if you're a female, the General Manager passed me onto a customer service manager who doesn't follow up just tells you you're at the right place he will handle and he disappears and a vehicle that is still not fixed. I would NOT recommend this dealership if you intend to service your vehicle there as well. More
by Mistreated Customer
Employees Worked With
September 18, 2017
Horrible service dept Went in for one thing when i left i had a diffrent problem i believe they loosened my air filter box to cause a squeeking noise so they could get me t Went in for one thing when i left i had a diffrent problem i believe they loosened my air filter box to cause a squeeking noise so they could get me to come back they suck and so does the manager of service dept More
by Roy A Schacht
Employees Worked With
John Mignone, Ed Fischer
July 24, 2017
Danny was kind and helpful Danny was very understanding and helpful. He tried his best to get me a rental that fit my needs. Patient on the phone Sandra stringer Danny was very understanding and helpful. He tried his best to get me a rental that fit my needs. Patient on the phone Sandra stringer More
by My3kids
Employees Worked With
August 29, 2016
Matthew Schaeffer! A few days ago I went to Paul Conte Cadillac in Freeport, NY to have my 2010 CTS serviced. The warranty on the car expired, so the cost to fix the pro A few days ago I went to Paul Conte Cadillac in Freeport, NY to have my 2010 CTS serviced. The warranty on the car expired, so the cost to fix the problem was way to much! After talking with Matthew Schaeffer, I drove out in a brand new 2016 ATS! It took a few hours because I was so unsure about a few things! Matthew was Amazing, he was so nice, knowledgeable, personable, polite, funny, and most of all patience! I asked a million questions most of them two and three times and his mood never changed he was great! I left completely satisfied and sure I made the right decision. I have been a customer at Paul Conte for many years and have always been treated great by everyone there! More
by Barbara Hogan
Employees Worked With
Other Employees :
Tom Loche, Debbie Chenault, Matthew Schaeffer
September 04, 2015
Amazing Service Dept.! Each summer, I rent a car through a particular rental agency who I know has the Cadillac CRX SUV in their fleet. I really love this car as it's so com Each summer, I rent a car through a particular rental agency who I know has the Cadillac CRX SUV in their fleet. I really love this car as it's so comfortable and is a real pleasure to drive. Somehow, I dropped an expensive earring underneath the seat and while trying to get it, it got pushed into a smaller hole. The rental agency was very unhelpful in trying to retrieve it so I contacted the Service Dept. at Paul Conte Cadillac as they are closest to my home. I spoke to Shai and relayed my problem and he said to come right over. I felt embarassed telling them of my stupid mistake but they put me at ease and got right to work in getting the earring. They worked for about 45 minutes removing both seats and, although it was so hot, they never gave up and found it in a very obscure part of the car. It has been a long time since I have received such wonderful customer service like I did at Paul Conte. I can't say enough great things about their Service Dept., including Shai, Danny, Ed, Manny, and David (apologies to those who's names I've left out). They are true professionals and really great people. The fact that they were so incredibly helpful when I hadn't even bought the car from their dealership is proof that they go above and beyond to do the right thing. Hard to find that these days. Really grateful to these wonderful people. More
by Knord13
Employees Worked With
Other Employees :
Tom Loche, Abe Kolat, Ed Fischer
March 05, 2015
Escalade esv We bought a 2012 Cadillac Escalade Esv. Dave and Steve were exceptionally cooperative. Anything that came up with the vehicle they were happy to tak We bought a 2012 Cadillac Escalade Esv. Dave and Steve were exceptionally cooperative. Anything that came up with the vehicle they were happy to take care of and make me happy. And they did it with a smile. Professional dealership and we would be happy to reccomend. We would go back anytime! More
by Geenyd7
Employees Worked With
Tom Loche, David Colotti
