Paul Cerame Ford

Best Car Buying Expeience EVER!!! I purchased a Mustang for my husband's 50th birthday and this was the BEST car buying experience ever! I dealt with Doug Clever over email and via ph I purchased a Mustang for my husband's 50th birthday and this was the BEST car buying experience ever! I dealt with Doug Clever over email and via phone a couple of times, he didn't try to pressure me into coming into the showroom, I told him what I wanted and he delivered. I am a USAA member and Doug was able to match the USAA TruCar quote of another dealership who I didn't have a good experience with, we were in and out in 30 minutes or less. Thanks Doug for making this a great experience! More

everyone was so nice and helpful I would love to thank Ken Poorman for an outstanding service, he was very nice and helpful. My family and I love our new vehicles. Thanks a million I would love to thank Ken Poorman for an outstanding service, he was very nice and helpful. My family and I love our new vehicles. Thanks a million times. More

Great sales man Mr. Tony lee got me in what I wanted in less than 2hrs. Before I was back from the test drive he had me approved. He is great, very friendly and profe Mr. Tony lee got me in what I wanted in less than 2hrs. Before I was back from the test drive he had me approved. He is great, very friendly and professional! More

Ford Service Center I bought my car from Chuck Lawless 10 years ago and love, love, love my car and this dealership. I am getting ready to go back and see Chuck again for I bought my car from Chuck Lawless 10 years ago and love, love, love my car and this dealership. I am getting ready to go back and see Chuck again for a new car in the next couple of months. I have been getting my car service done their since I bought my car and continue to go back because of the Service guys, especially Scott Goeke I trust that they give me good advice on what is needed to repair without hassle. Thanks Mary Ann B More

Treated fairly and honestly ; length of time there was kind of long (4 hrs) but it was a busy day. Would purchase from this dealership again. ; length of time there was kind of long (4 hrs) but it was a busy day. Would purchase from this dealership again. More

Replaced vehicle sight unseen My old car died while in St. Louis for business. Bought a used vehicle sight unseen with help from Francis Roberson. He was great to deal with, work My old car died while in St. Louis for business. Bought a used vehicle sight unseen with help from Francis Roberson. He was great to deal with, worked hard to get me a good deal and was very accurate in his description of the vehicle. Very pleasant car buying experience. The vehicle was picked up and was "as expected" from the verbal description given. More

great customer service My wife's 2014 E250 van would not shift out of park. Her van is a conversion van to make it handicap accessible, and some of the handicap accessories My wife's 2014 E250 van would not shift out of park. Her van is a conversion van to make it handicap accessible, and some of the handicap accessories can cause this problem. We spent some time on the phone with the conversion company trying to do some diagnosis, and they concluded it was the van's fault. We called Ford and had the van towed to Paul Cerame's. I anticipated that dealer would blame the conversion company, and the conversion company would blame Ford, so I really wasn't looking forward to this whole process. After having the van towed, we got two calls from Paul Ceramie. The first call they said it looked like it was one of the conversions causing the problem, and I thought here we go. We put them in touch with the conversion company. The second call was to say that they had worked the problem out, and the van was ready, no charge! This was a complicated situation and they handled it very well in my opinion, we didn't have to lift a finger. They spent a lot of time on the phone with the conversion company, with no intervention from us, and I know one point the conversion company directed Paul Cerame to another company to find the solution to the problem. This was all handled without a problem. In the end they split the bill with the conversion van company, even though it sounds like it was the conversions problem. I should point out that we are from out of town, so they are not likely to get repeat business from us. We chose them over another dealer in the area because the other dealer had negative reviews for the customer service manager. In a case like this you want a great customer service manager, and I think we got one. More

Vehicle Purchase This was the best car purchase experience! Having less than perfect credit I did not think I would be able to purchase a newer vehicle. But Francis This was the best car purchase experience! Having less than perfect credit I did not think I would be able to purchase a newer vehicle. But Francis J Robinson III worked with me to get a 2013 Ford Focus which I absolutely love. Thank you again! More

car purchased Awesome experience today. Mr. Justin Philips was professional, nice, friendly and knowledgeable about the car that we were interested in. We liked M Awesome experience today. Mr. Justin Philips was professional, nice, friendly and knowledgeable about the car that we were interested in. We liked Mr. Philips so much from a previous purchase two years ago that we requested him for this purchase today. A wonderful person to do business with. We bought a Lincoln MKS-2013. Full of features. Beautiful and elegant. We love it! Thanks Justin. You did your job. More

very helpful and experienced We were fortunate to have Tony Lee assist us with our purchase of a Ford Focus. Not only did Cerame have the best price, but Tony made sure to calcul We were fortunate to have Tony Lee assist us with our purchase of a Ford Focus. Not only did Cerame have the best price, but Tony made sure to calculate and describe all purchase and lease possibilities. I felt that he really did want us to get the best price, especially since this was the first car purchase for our son who was beginning his first full-time job. Tony also immediately responded when we had a finance question about a month after the purchase. I would definitely go back to Cerame, especially if I could work with Tony again. More