Paul Brown Motors Inc

Fun and fast This has been the best experience at a dealership we have ever had. So friendly and easy to work with! Minor things needs to be done however Mary assu This has been the best experience at a dealership we have ever had. So friendly and easy to work with! Minor things needs to be done however Mary assured me they would be done ASAP! More

It was frustrating I came in for a Chrysler Pacificia. I called to make sure it was available and it had been sold the day before but not marked properly. They had oth I came in for a Chrysler Pacificia. I called to make sure it was available and it had been sold the day before but not marked properly. They had other vans in stock and we agreed to try a Chrysler town and country. No big deal I had looked at those too. We were trading in an older vechile and didn't enough on the trade in to cover the loan so when we agreed to purchase the van we were rolling in some previous loan money in too. The one thing we noticed while driving the van during the test drive was the radio volume didn't work. So we mentioned it to our salesperson and she said she would look into that. While waiting for the finance person I could overhear, what turned out to be a male salesperson, talking about this crazy lady who only makes X amount of $$ per year buying a town and country and put more money on the loan and how it was nuts. I was incredibly hurt because that was exactly what I was doing! We were called into the finance office shortly after and I almost said no because i was so upset. I hadnt gotten what I wanted on my trade in and now this. I mentioned the experience to the person helping us and they were talking about someone else. I don't believe it was professional to be discussing any other customer loud enough that others at the business can hear and potentially assume it was them! Moving forward they didn't have us sign that day because the van had recalls done and needed to be driven 80-100 miles before the state inspection. We went on a wednesday evening and they were going to give us a dealer plate until Monday. Then they changed it to Saturday. Then 5 minutes later it was Friday. Okkkay, fine. I work a full time job with 4 kids and I had to squeeze in those 80-100 miles in during the week. Friday we came back, mentioned the radio again to the salesperson helping us that day and he said he would have service look at it. We signed all the paperwork and then we are told the van didn't pass inspection because we must not have driven it enough. The way it was said I felt stupid. We wasted all that time and got a babysitter and now its my fault we are going to have to come back and sign all over again... on Monday the orginial day that we were supposed to go! I get back in the van and check my mileage that I had driven and it was 91 miles. If is it supposed to be over 100 miles then that should be said. I did what was asked. Also, the radio volume was not fixed and I assumed not looked at because it was never mentioned. Monday came around and we go back and mention the radio again for the 3rd time. This time Jacki was helping us and it was looked at and they are replacing the radio for us next week. We did sign for the vechile and it is ours offically. If we had not liked the van as much as we did i would have pulled the plug. It was a lot of back and forth and much of it unnecessary. I felt Jacki was very helpful and followed through for us but not so much anyone else. More

Good deal Chase worked with me for the better part of a month, and we made a deal that I was happy with. I wish I would have switched to a diesel 10 years ago. Chase worked with me for the better part of a month, and we made a deal that I was happy with. I wish I would have switched to a diesel 10 years ago. More

Paul Brown Motors: From Rochester to Olean The Paul Brown experience, starting with a phone call, through two- 270 mile round trips from Rochester to Olean, was uniformly outstanding in all re The Paul Brown experience, starting with a phone call, through two- 270 mile round trips from Rochester to Olean, was uniformly outstanding in all regards. Before I even commenced my business transactions, I was acknowledged (as a veteran) and asked to sign a prominently displayed white board in the sales room. Every personal interaction with employees from each dealership function was a delight. From the leadership at the top, through all of the team members, everyone was courteous, helpful, knowledgeable, and extremely professional. Over the many years of purchasing both new and used cars, I have never experienced this level of excellence. I would, and indeed will, recommend Paul Brown Motors to my family, friends and business associates. Well done! More

Professional & Courteous Sales were professional & courteous. I was able to send in my information and have most of the paperwork completed prior to arrival. Sales were hone Sales were professional & courteous. I was able to send in my information and have most of the paperwork completed prior to arrival. Sales were honest and informative and made the process from trade in to purchase very simple. More

Fast professional We have used Paul Brown 4 different times. Our sales rep for all vehicle was Mary Colley. She is professional fast, and knows her vehicles. The busine We have used Paul Brown 4 different times. Our sales rep for all vehicle was Mary Colley. She is professional fast, and knows her vehicles. The business manager Cheryl Koi is amazing as well! She gets things done ! More

The sales rep came in on their day off to help me Sales great....found what i was looking for. Everyone very helpful. Didn't take too long. I had great experience with the lady that handled paperwork. Sales great....found what i was looking for. Everyone very helpful. Didn't take too long. I had great experience with the lady that handled paperwork...my financing was a higher rate from rolling money over from my car i traded she explained how to refinance in 6 month very pleasant. Like i said my sales rep came in on her day off. More

Least stressful purchase ever ! Worked on my trade with sales person. Negotiations on new truck went fairly well. Worked with business manager on my loan payment and I am very plea Worked on my trade with sales person. Negotiations on new truck went fairly well. Worked with business manager on my loan payment and I am very pleased. Thank you Roger Hoshal More

No reason to shop out of town. We were looking for a used Subaru Outback with low mileage. We thought we would have to go to a Subaru dealer to get what we were looking for. We ch We were looking for a used Subaru Outback with low mileage. We thought we would have to go to a Subaru dealer to get what we were looking for. We checked with a dealership in Erie County but were unhappy with the vehicles. We have purchased vehicles at Paul Brown Motors over the past 30 years. We thought we would see if they could help us. Mary really listened to our needs. She kept looking until she found exactly what we wanted and had it delivered to the dealership. There was never pressure to buy. All the staff were helpful and friendly. We are thrilled with the purchase and happy that we bought our vehicle locally. Thanks Mary and Paul Brown Motors!!! More

Buying a vehicle Jason and Justin made the buying of our Jeep quick. They met our needs and price, answered all of our questions, and had us out the door in a very sho Jason and Justin made the buying of our Jeep quick. They met our needs and price, answered all of our questions, and had us out the door in a very short time. We are very happy with them and our new Jeep. More