Patty Peck Honda - Service Center

I purchased my 2006 Honda civic from Pat Peck in Gulfport. They sold me the car with a crack small block. I knew that Honda has submitted a Service bulletin regarding a defect in the engine casting Gulfport. They sold me the car with a crack small block. I knew that Honda has submitted a Service bulletin regarding a defect in the engine casting for 2006 to 2008 Honda civics. Honda American did cover the cost of the engine replacement and the labor. After Patty Peck installed the new engine on 7/15/2013, I brought the car back to them due to severe vibration in the engine (like the car was going to stall out while in drive at a stop light or while idling in the drive way). Tom Craft said the new small engine block has some break in time (which isn't true), he said drive the car for 1000 and return it for service. I did not like that at all! I felt like he didn't take my concern seriously. Tom reassured me that if anything was an issue Patty Peck would cover the cost. I did return after driving the 1000 miles to inform Tom that the car was still idling rough. Patty Peck had the car for 2 days (they stated that they neutralized the motor mounts) what is neutralizing the motor mounts? The did nothing at all to my car. Once they returned it, I still have the same issue. I waited for about 2 weeks and took the car back in on 10/9/2013 for rough idle and seeming like it wanted to cut off. I informed Jennifer (in service) that the motor needed to be replaced and Patty Peck should cover the cost or Honda American due to replacement of my engine due to the defect in the casting of the engine at production time. They charged me $132.00 on 10/10/2013 to do a power train module update which did not fix the problem. I spoke with Bob Aubrey on 10/15/2013 and he has a bad attitude and poor customer service. I just want my car in the proper condition. I purchased this Honda due to the fact they were supposed to be a quality car, but they aren't. Patty Peck ripped me off for $132.00 and did nothing to my car. I have filed a complaint with the BBB and Fedral Trade Commission. I want new motor mounts for my car and the refund of my $132.00 and I will never do business with Patty Peck Honda Ever! More

This is the third time I've purchased from PattyPeck. Each time the process is easier and easier. And the people there are so nice. Mr. Milton Pickett is top notch...and did an amazing job in servicing m Each time the process is easier and easier. And the people there are so nice. Mr. Milton Pickett is top notch...and did an amazing job in servicing my needs. More

Service and Service Manager were not very helpful in helping determine what might cause a service issue. Told me it was because of an aftermarket part which I purchased because I was given the wrong pr helping determine what might cause a service issue. Told me it was because of an aftermarket part which I purchased because I was given the wrong price from Patty Peck Parts on the part I needed. Service Manager was very non chalant about the fact they had given me a price of $240 for a part that is actually $60. Stated I could just send back the after market part and get my money back. Not a way to keep a customer. Will not purchase a Honda again. Very unhappy. More

I drive an '03 Pilot which has a lot of miles. I love the car and keep it up. It has had a 'mystery leak' for a few years, which I've reported to this dealer in the past as well as to another dealer who is o car and keep it up. It has had a 'mystery leak' for a few years, which I've reported to this dealer in the past as well as to another dealer who is out of state. When I took the car in recently for some other work, I met C.C. for the 1st time and again mentioned the leak. She said she would find out what the cause was and have it corrected. She did it! I want to commend her particularly for outstanding, extra-mile service! An outstanding employee! More

Doug Smith was a good saleman and went out of his way to please the customer. I did have a problem with the service department (Al). I wanted 3 tires to match one new tire they replaced before I bought the please the customer. I did have a problem with the service department (Al). I wanted 3 tires to match one new tire they replaced before I bought the car. I had a appointment for 8:30 on a saturday morning and had planned to wait, but I slipped on a patch of "black ice" in the back sales lot and had to leave. I told the service folks I fell and their response was to ask if I needed a ride home. I called at noon to see if the car was ready and was told it was not. At about 2:00 the called and said it was ready. When I was driven to pick the car up (in pain from my fall) most of the staff had already left and I noticed on my invoice they had installed 4 higher priced tires minus the price of one. They indicated that they gave me a discounted price, but the point was that they did not consult me before they made the change. I left there and went to a clinic to get x-rays on my hip and neck. No broken bones, but was very lucky according to my doctor. I told the general manager about my slipping in the lot and asked him to follow up on it, but have yet to hear anything. I have to give this dealership a mixed review, with the negatives slightly ahead of the positives. More

This dealship needs to concentrate on some customer service! I have had my honda for over 10 years and was misled and then "ripped off" on repairs. When I tried to talk to a saleman about purchasing a service! I have had my honda for over 10 years and was misled and then "ripped off" on repairs. When I tried to talk to a saleman about purchasing a new car, or used car he was more intereted in telling me what a great sales person he was, than selling a car. I was offered a "whopping $500 discount off a new car and $500 in trade. Times are tough for everyone, but I can find a better deal elsewhere. Selling a car is not just about the sale, it is about the service after the sale too. I have always had good experiences with Honda dealerships until now. After living in several different states, and meeting other dealers, this one is the worst. UPDATE 11/4/09 AFTER CONVERSATIONS WITH THE GENERAL MANAGER, OUR OPINION OF PATTY PECK HAS CHANGED. BOB ASKED US TO ALLOW HIM TO ADDRESS OUR CONCERNS AND HE HAS MADE A VERY POSITIVE EFFORT TO RETIFY OUR EXPERIENCE. THEY OFFERED TO CORRECT OUR SERVICE ISSUES TO THE POINT OF DOING WHAT WE THOUGHT THEY WERE GOING TO DO TO BEGIN WITH. HE HAS ALSO WORKED WITH US ON THE PRICING AND TRADE IN VALUE OF MY DAUGHTERS CAR, BRINGING THINGS MUCH MORE INTO LINE WITH WHAT I EXPECTED. MY DAUGHTER IS NOW TRYING TO DECIDE IF SHE SHOULD CONTINUE WITH THE REPAIRS OR MAKE THE TRADE. More

This was the most pleasant experience I have ever had purchasing a car! My salesman, Mike Patton, went above and beyond to make sure I was accomidated and still calls and checks to make sure everything i purchasing a car! My salesman, Mike Patton, went above and beyond to make sure I was accomidated and still calls and checks to make sure everything is going ok with my car. When I had to utilize the service department it was a breeze. I have NEVER dealt with such a compitent and friendly service department! I would HIGHLY recommend the Patty Peck experience to anyone! Lynn Harris 2009 Honda Accord EX-L More