Patty Peck Honda

I purchased my 2006 Honda civic from Pat Peck in Gulfport. They sold me the car with a crack small block. I knew that Honda has submitted a Service bulletin regarding a defect in the engine casting Gulfport. They sold me the car with a crack small block. I knew that Honda has submitted a Service bulletin regarding a defect in the engine casting for 2006 to 2008 Honda civics. Honda American did cover the cost of the engine replacement and the labor. After Patty Peck installed the new engine on 7/15/2013, I brought the car back to them due to severe vibration in the engine (like the car was going to stall out while in drive at a stop light or while idling in the drive way). Tom Craft said the new small engine block has some break in time (which isn't true), he said drive the car for 1000 and return it for service. I did not like that at all! I felt like he didn't take my concern seriously. Tom reassured me that if anything was an issue Patty Peck would cover the cost. I did return after driving the 1000 miles to inform Tom that the car was still idling rough. Patty Peck had the car for 2 days (they stated that they neutralized the motor mounts) what is neutralizing the motor mounts? The did nothing at all to my car. Once they returned it, I still have the same issue. I waited for about 2 weeks and took the car back in on 10/9/2013 for rough idle and seeming like it wanted to cut off. I informed Jennifer (in service) that the motor needed to be replaced and Patty Peck should cover the cost or Honda American due to replacement of my engine due to the defect in the casting of the engine at production time. They charged me $132.00 on 10/10/2013 to do a power train module update which did not fix the problem. I spoke with Bob Aubrey on 10/15/2013 and he has a bad attitude and poor customer service. I just want my car in the proper condition. I purchased this Honda due to the fact they were supposed to be a quality car, but they aren't. Patty Peck ripped me off for $132.00 and did nothing to my car. I have filed a complaint with the BBB and Fedral Trade Commission. I want new motor mounts for my car and the refund of my $132.00 and I will never do business with Patty Peck Honda Ever! More

Dealing with Jordan McDade, a Patty Peck Honda sales representative, relieves the pressure of buying a car. Very knowledgeable about the automobile, very efficient in answering all of your questions an representative, relieves the pressure of buying a car. Very knowledgeable about the automobile, very efficient in answering all of your questions and concerns, a real enjoyable person to work with. Having Jordan as your sales agent makes the purchase of your Honda so much easier. Very few salespersons will tell you the truth about your deal; Jordan is an exception. He not only will tell you the truth but goes out of his way to find out any answers to questions that he does not know how to answer; that is rare in a salesperson. Most of them just want to sell you a car, Jordan is building up a customer base that he can build on in the future. I highly recommend him as someone who will make your buying experience at Patty Peck Honda a pure pleasure. Go see him, you will make a new friend. More

This was the best experience I have ever had purchasing a vehicle from the time we walked in till the time we drove away in our new Pilot. Everyone from sales to finance was helpful and friendly making us fe vehicle from the time we walked in till the time we drove away in our new Pilot. Everyone from sales to finance was helpful and friendly making us feel welcome and trying hard to honor a short time line I was on. Milton Pickett and Patty Peck Honda will get many referrals from me, he was honest and fair with pricing and had nothing to hide. When we are ready to trade again we will return to Patty Peck Honda. More

I always look to Patty Peck when purchasing a new car and service. I have been a customer since 1983. I was given a bottom line ePrice quote which was honored at the time of the sale. Jordan and Doug were service. I have been a customer since 1983. I was given a bottom line ePrice quote which was honored at the time of the sale. Jordan and Doug were able to get me through the whole process in time to be at my next appointment of the day. Patty Peck is like 'home' to us when it comes to cars and I don't want to buy from any other dealer. More

I have never been as pleased with my customer service as I was with this purchase. Don was very helpful, hospitable, and knowledgeable about the inventory. I would recommend Mr. Lee to anyone interested in I was with this purchase. Don was very helpful, hospitable, and knowledgeable about the inventory. I would recommend Mr. Lee to anyone interested in purchasing a vehicle. He's the greatest. More

told the deal was as good as done all we had to do is drive 80 miles with our trade when we got there we were made to wait for GEORGE D PICKETT JR to tell us that they had not received our online appl drive 80 miles with our trade when we got there we were made to wait for GEORGE D PICKETT JR to tell us that they had not received our online application we submitted the day before or our income statements that were emailed the day before and nothing had been done our keys and title to our trade were held we were there 3 hours and no deal was made More

My husband and I had visit a local Honda dealership and the service was deceptive, discomforting and alarming (especially the finance manager). Needless to say we left. After long conversation, my husband the service was deceptive, discomforting and alarming (especially the finance manager). Needless to say we left. After long conversation, my husband and I decided to just go to our local credit union (Magnolia Federal Credit Union). The credit Union loan agent listened to our complaint and she said "Honda did that! Wait one minute I know someone @ Patty Peck and I am going to call them for you." She called the twins (Ron and Don Lee). This was the best decision we made for as the dealership. These salesmen were very knowledgeable about the vehicle and were so excite to inform us with the financing and the features. We felt like superstars. We really appreciate the time and energy they put into our purchase. To say "Thank You" is not enough. In essence we left with the vehicle we wanted, the price range and the monthly installments. By the way, even the financial personnel was great. He wasn't pushy just really nice and pleasant. Again, THANK YOU! THANK YOU! THANK YOU! More

Salesman was very pleasant, did not haggle back and forth, was very straight-forward on the price and trade, and answered all my questions to my satisfaction. forth, was very straight-forward on the price and trade, and answered all my questions to my satisfaction. More