Patterson Volkswagen of Tyler

I reached out to Patterson Volkswagen of Tyler about an ID. Buzz and worked with Cody White. From the start, I explained that we live over an hour and a half away, have three young kids, and needed to hand ID. Buzz and worked with Cody White. From the start, I explained that we live over an hour and a half away, have three young kids, and needed to handle as much as possible over the phone before making the drive. Also explained that this was not a necessary purchase, just getting a feel for what can be done. I filled out the credit application, sent detailed trade-in info, photos, and payoff. I also explained that I was aware we would have negative equity. Despite asking multiple times, Cody refused to give me the vehicle’s actual price. When I said the quoted payment was too high, his response was, “If the payment is too high then the price of the vehicle shouldn’t matter.” That’s not only disrespectful, but completely backwards for anyone making a major purchase. It’s not about affording the payment, it’s the fact that no one wants a super high payment if it isn’t necessary. After several polite attempts to simply get the selling price and trade value, I was told, “Thank you for your time,” without any answers. I was prepared to buy, but the lack of transparency, dismissive attitude, and unwillingness to provide basic information completely ruined my trust. If you value honesty and clear communication, I would look elsewhere. This is very disappointing for the VW brand More