Patterson Kia of Arlington

Sedona rocks! Chris Vinson was an excellent salesman. A wonderful experience. This is our second Kia. We love the way the dealership concentrates on telling you abo Chris Vinson was an excellent salesman. A wonderful experience. This is our second Kia. We love the way the dealership concentrates on telling you about the car and trying to make a difference in the buying experience. More

Extremely frustrating!!! Went into the Dealership today to purchase a 2015 Kia Soul+ armed with copies of internet pricing and a cash down payment of 20%. The internet price Went into the Dealership today to purchase a 2015 Kia Soul+ armed with copies of internet pricing and a cash down payment of 20%. The internet price stated 15289.00 for a 2015 Kia Soul +. After waiting for about an hour the salesperson that I was directed to (Internet staff busy with other client), I was told the price of this vehicle was 20,000. This is absolute xxxxxxxxx (pardon my french) and I told them as much. This is absolutely FALSE ADVERTISING at its best. Isn't there a law against this? I worked retail for 15+ years and I know for a fact, if something is advertised for a certain price...that price has to be given. I will be following up on this. We currently have 2 Kia Souls and wish to purchase 2 more for our company. Not from Patterson Kia of Arlington. More

Horrible customer service I bought a car from this dealership. Little did I know they sold me a car with my cluster broken. It's something u wouldn't know is till u have to fil I bought a car from this dealership. Little did I know they sold me a car with my cluster broken. It's something u wouldn't know is till u have to fill up ur gas. I went back to them not even 2 weeks later to tell them about thto problem and they refuse to help. They refuse to pay for it because they claim they gave it to me not broken. That's not something I can break. They won't help you with anything once u pay them. All thEy care about is the money. And the manager Edwin Perez is the worst manger anyone can have and a customer to speak with. He will laugh at your face with Pitty also the general manger of course has the manager back with no regrets. DO NOT BUY FROM THEM THEY SEEM NICE BUT AS SOON AS SOMETHING GOES WRONG WITH UR CAR OR THEY WONT TELL U SOMETHING IS WRONG WHEN YOU PURCHASE THE CAR THEY WILL REFUSE TO HELP. This dealership needs to shut down. JUST A HORRIBLE PLACE in general. Do not trust to work with them AT ALL. More

Excellent sales team This is an excellent dealership to go to. I have far from perfect credit and they were still able to get me into a brand new Kia Sorento, for LESS tha This is an excellent dealership to go to. I have far from perfect credit and they were still able to get me into a brand new Kia Sorento, for LESS than what other dealerships could get me into for a used one. The sales team are very friendly and knowledgable about their products. Even the General Manager came out and personally shook my hand and greeted me. They offered me a fair trade in price for old vehicle. I have no complaints about this Dealership. I have been to plenty other places and been jacked around over and over again, you do not get that at all at Patterson Kia. More

People oriented dealership selling a fine product After reviewing and comparing the Kia Sorento to other brands/models I contacted Patterson Kia and told them what I was looking for. After getting thr After reviewing and comparing the Kia Sorento to other brands/models I contacted Patterson Kia and told them what I was looking for. After getting through a few minor "let's get acquainted" problems I drove to the dealership and talked to the internet manager Brent Weddle who then introduced me to one of the sales associates Preston Jenkins. We had already decided on a particular car/color and Preston and I headed out for a test drive. I hadn't bought a new car in a while so I was a bit overwhelmed with all the electronic features that came with the car. Even the base models are loaded with lots of electronic features that most of the younger generation will appreciate. Looks like I'll be spending some time with the owner's manual! This car has lots of "standard" features including a 2.4 liter engine that develops 190 horse power. Very few other brands could come close to an engine with that much HP as standard equipment. The car has what seems like a very nice stereo and I was quite pleased to see that it came with a 3 month paid subscription to Sirius XM which I will definitely keep. I would have appreciated an adjustable lumbar support for the driver but that's about the only thing I could find to "nit pick" about. I've owned 9 Toyotas so stepping outside that Brand was a big step for me. However, the quality of the Sorento and it's many standard features for the price was too hard to pass up. I felt like I got a very good price for the car and would certainly recommend this dealership for anyone looking to buy a new Kia. More

why did I go back? ...just stupid I guess. Called service department to make an appointment for a recall repair. I was given a 10:20 appointment. Showed up at 10:20 a ...just stupid I guess. Called service department to make an appointment for a recall repair. I was given a 10:20 appointment. Showed up at 10:20 and was greeted by a service rep who did not even ask my name. He told me it would take at hour, 90 minutes max. At noon, my car was still lined up at the service bay door. It had not even entered the service bay. Told the service rep I would not wait any longer because the time required for the repair was 1 hour, according to the recall letter and service rep who initially scheduled the appointment over the phone. So, best case scenario, I would have been done by 2 p.m. I should have known better than to bring it to Patterson for service. I purchased the Soul there and it was absolutely the worst sales experience I've ever had. It took 3 days to purchase the vehicle. Between the sales person having to talk to the sales manager, finance manager, getting a trade in value, running a credit check, bonding, and waiting for the car to be prepped, it took 3 visits. There more negative sales info, much more. But, needless to say, I cannot recommend this dealership for sales or service. More