Patterson Chrysler Dodge Jeep Ram Tyler

The world is a crazy time to buy new trucks but we left there taken care of, given the best deal and walked out of there with a NEW Dodge Ram!! In theee hours! They did not waste a minute of my time! there taken care of, given the best deal and walked out of there with a NEW Dodge Ram!! In theee hours! They did not waste a minute of my time! More

We were traveling through town on I 20 on our way to Florida and experienced some unknown mechanical issues with my Grand Cherokee. I limped into the Patterson Service Department without an appointment Florida and experienced some unknown mechanical issues with my Grand Cherokee. I limped into the Patterson Service Department without an appointment on a busy Monday morning. The Service Team were outstanding! They had a diagnosis within an hour and repairs completed in another hour. Everyone there were friendly and had us back on the road in no time. Cudos to the entire team. More

Any time I've gone to Patterson for service I've been impressed with the professionalism of the staff, quality of the service, and cleanliness of the facility. impressed with the professionalism of the staff, quality of the service, and cleanliness of the facility. More

The service representative was friendly, polite and helpful. The girl that took my payment couldn’t easily explain the price breakdown of the ticket. helpful. The girl that took my payment couldn’t easily explain the price breakdown of the ticket. More

Car drives much smoother now went in for oil change and an alignment thank you an alignment thank you More

Great crew always happy to help They always are knowledgeable I have not had any problems knowledgeable I have not had any problems More

Jamie in the service department took care of everything in a timely manner. Got my truck in and out quickly. I would highly recommend this dealership in a timely manner. Got my truck in and out quickly. I would highly recommend this dealership More

Made arrangements to fit me in. Great service Done in the time frame the advisor stated Great service Done in the time frame the advisor stated More

Best car buying experience of my life. .. I've purchased over a dozen new vehicles and, while almost none were truly bad experiences, all pale in comparison to this one. Working with Shawn .. I've purchased over a dozen new vehicles and, while almost none were truly bad experiences, all pale in comparison to this one. Working with Shawn Ware and Randy Dugan was the easiest and most pleasant car buying process I've ever been through. I sent an inquiry via the website and got an immediate response from Shawn. Asked him for a few pictures and he texted them to me quickly. Sent him details about my trade-in vehicle and got a fair trade-in value from him very quickly and without any haggling. Asked for an actual deal sheet and he emailed me one within minutes (if you've never bought a car remotely getting an actual deal sheet sent to you is usually nearly impossible). I've used both Vroom and Carvana in the past and while I would be willing to use Carvana again I'd rather just call Shawn; it was a simpler and more pleasant experience. Once I was ready to do the deal Randy called to go over the specifics on the financials and, for the first time ever in my experience talking to finance managers, didn't try to do the hard sell on the extended warranties. He told me he had a couple of options and asked (yes asked!) if I wanted to know about them. Got him in touch with the loan officer at the credit union I used for the loan and he took it from there. To top it all off they delivered my new truck and picked up my trade-in for free to my home 250 miles away from their dealership. Total time from asking for some pictures to truck sitting in my driveway was less than 24 hours. Next time I'm in the Longview area I'll make a point to stop in and meet Shawn and Randy in person. Great experience all the way around. More