Patriot INFINITI of Merrillville - Service Center

The best experience of Got buying I recently pushed my Infiniti FX 37 the price was great, not too much hassle, The staff is very professional,and the waiting time for the salesman wa I recently pushed my Infiniti FX 37 the price was great, not too much hassle, The staff is very professional,and the waiting time for the salesman was a little bit long but that tells you how good the dealer is,I would recommend this place it is worth every minute you wait because you don't feel like you've been hustled a round or pushed into buying a car that you don't like. Thank you guys for giving me such a great experience car buying is my nightmare bit you guys you make it easy. More

My first time being there I just remember going in and everyone was so incredibly kind and made it especially easy for me to find exactly what car I was looking for. I just remember going in and everyone was so incredibly kind and made it especially easy for me to find exactly what car I was looking for. More

Service maneger I was getting a little sqeeqing noise from my brakes that does not happen all the time took it in to bermans infiniti in merrilliville in. To have che I was getting a little sqeeqing noise from my brakes that does not happen all the time took it in to bermans infiniti in merrilliville in. To have checked out first of all the manager I believe his name is erik he is good he able ti complete a question before I even ask the question. They checked my brake and told me I did not need pads how ever I was uold that my brakes needed to be taken apart an cleaned and that would cost me $250.00 they also said they test drove the car and heard the loud noise I guess they test drove someone else's car because my car is not running loud and the sqeece is every now and then actually I didn't hear it all the way to the dealer or all the way back home. I called Jay Chang on Thursday after I return home because I was not happy with the service I received he said he would have someone to call me that was two days ago. So I guess his open door policy is not open after all mharris More

Replaced a tire 1/29/2016 Purchased a "Bad to the Bone Super Black" 2012 Nissan Maxima. Had the car for a couple of days and noticed a gouge in the rear tire and retu 1/29/2016 Purchased a "Bad to the Bone Super Black" 2012 Nissan Maxima. Had the car for a couple of days and noticed a gouge in the rear tire and returned to the dealership where the (GM) Charles Schmitt said he would change it out with a new tire. I returned as of today 2/8/2015 because it was the most convenient time for me. The all of service staff (service, salesmen, mechanics, finance manager, general manager) was friendly and acknowledge my presence even when I wasn't looking at them, even the mechanics were asking me how I was doing. Charles Schmitt has been a straight shooter with me since I first walked in the door and attentive every time he past letting me know how far along they were on the service. Even had the car washed and I said that was not necessary because it was raining out side but Charles said he loves clean cars. I have to point out I usually see staff put on seat cover and floor sheets to protect from any stains and dirt they may track in but it was the first time I've ever seen a shop put steering wheel plastic covers. That was a very nice touch of service quality to protect the interior. More

Worst customer care/service The service department has terrible customer service The service manager Tony has a very bad attitude. This is the closest dealership to my residence The service department has terrible customer service The service manager Tony has a very bad attitude. This is the closest dealership to my residence spoke with them on Tuesday and Wednesday about issues I was having with my car. The service manager Tony said they would be available to pick my car up Friday morning. Friday comes and no pick up!! I call to speak with them and they completely change the store saying they thought I meant I would be dropping it off frustrated because I need the service done I ask when is their next earliest. He explains he can't pick it up till Monday then states if it's only the brakes I don't have to bring it an Infiniti dealership because after all I do drive an infiniti I can take it somewhere else to have the work done. First who makes a mistake and instead of rectifying the problem suggest that you take your car to Gates Chevy World to have your repairs done. I wouldn't want anybody working for my company that suggests you go to the competition for repairs. Very disappointed More