Patriot INFINITI of Merrillville

Painless We had a warranty item that needed assistance, the team greeted us and promptly took care of the item. Waiting room had good internet and space too. T We had a warranty item that needed assistance, the team greeted us and promptly took care of the item. Waiting room had good internet and space too. Thank you! More

Problems I don’t need Purchased a vehicle 27 July 2018. Traded in a vehicle which was to be paid off within 15 days. Inquired about why loan was not paid off and was told b Purchased a vehicle 27 July 2018. Traded in a vehicle which was to be paid off within 15 days. Inquired about why loan was not paid off and was told by JOHN MARTINEZ to turn off my auto pay or give my bank a fake account number so I wouldn’t have to make this months payment. Of course I did not do any such thing. Was assured check was sent. After loan still not being paid and after making a payment on a vehicle I was no longer in possession of. Once again I called dealer to ask why loan was not paid off. Eric was to look into this issue on Friday 17 August and get back to me. Never got a call back. Called AGAIN Monday to ask why loan had not been paid. Was told they sent payoff check to Nissan instead of my bank, and the original check was canceled and new check sent via fedex. So now Wednesday 22 August rolls around and once again I call dealer. Spoke again to JOHN MARTINEZ who called me a mother f’er when I complained of loan not being paid. At which point I told him I would be there shortly to speak to him in person. He then threatened me with security or police. Upon my arrival at Berman INFINITI dealer JOHN MARTINEZ refused to come out of his office and speak to me. Instead spoke to Eric who said he was aware of the fraud JOHN MARTINEZ suggested, but he wasn’t going to do anything because “he runs the place”. Never again...should’ve stuck with Toyota More

Professional Always a pleasure dealing with the service department at Berman of Merriville. I live an hour away from Berman so it's always a challenge trying to ge Always a pleasure dealing with the service department at Berman of Merriville. I live an hour away from Berman so it's always a challenge trying to get there when convenient for us.. Chuck and Gary are always helpful and go above and beyond to accommodate my schedule. The waiting area is very comfortable or you can take advantage of a courtesy vehicle program if need to run errands. Very professional and courteous. More

Great Customer Service Very helpful sales adviser. He made sure that everything was looked over on my car and took the time to show me things that I didn't know how to use o Very helpful sales adviser. He made sure that everything was looked over on my car and took the time to show me things that I didn't know how to use on my dashboard. Would recommend to anyone who has an Infinity or looking to buy one! More

BAD SERVICE Every time they touched my car they scratched it inside and out,car wash, oil change even my new tinted window and i had a brand new window. I went in Every time they touched my car they scratched it inside and out,car wash, oil change even my new tinted window and i had a brand new window. I went in for an oil change and i told them not to bother washing my car they washed it any way and scratched my tinted window again i recently paid to get did and the inside with some type of sharp tool.I called up their i talked to Michael i told him about what happen he said they changed allot of people. so then i asked can you watch the people that are working on your car he said no one is allowed in service area while they work. any way they never fixed my scratches the head person gave me some car wash bottle kit they did send me to Merrillville glass and TRIM TO FIX THE TINT THE SECOND TIME IT WAS SCRATCHED and they just made a mess i had bubbles all in my Tint so i went back and paid my original people to replace it they did not believe all the trouble i went through went BERMAN INFINITI!!! More

Nothing but helpful from the time I walked in the doors I would definitely purchase another vehicle from Berman my salesman was great and so was finance the made sure we needed everything possible while we I would definitely purchase another vehicle from Berman my salesman was great and so was finance the made sure we needed everything possible while we waited More

Felt comfortable with everything that was going on Hector our sales person made us comfortable with every step we took. Kept all the business in front of us and told us everything that he was going to Hector our sales person made us comfortable with every step we took. Kept all the business in front of us and told us everything that he was going to do. More

My 1st and last experience with them I rated these guys 5 stars after I signed my car contract with them because they were super helpful and fast, but literally after I left the dealershi I rated these guys 5 stars after I signed my car contract with them because they were super helpful and fast, but literally after I left the dealership everything totally changed. They never picked up the phone again, especially Michael Sockel and Shannon. I asked them to remove the scratches off my car and they agreed to complete the work but they did not perform the work. Michael even text me one day after I returned back to Colorado and said he had all the scratches taken care of and that was total lie. Besides the scratches they also agreed to fix my leather seats and they didn’t even touch it and of course that was another lie. I paid to have my car transported to Colorado only to find out from the transportation company my car repairs were not completed. This dealship took advantage of me and wasted my time and money. My local infinity dealership quoted me for $1,856 to fix everything that Michael agreed to fix for me. More

Outstanding The customer service was great along with the entire staff . Micheal & John rocks !!!! They also made sure I was happy with purchase and monthly payme The customer service was great along with the entire staff . Micheal & John rocks !!!! They also made sure I was happy with purchase and monthly payments More