Patriot INFINITI of Merrillville

MET WITH ERICA DITMIRE AND JABARI GOODMAN ON 3/30/21, REGARDING 2017 USED XF WHITE JAGUAR. A DEPOSIT WAS SUGGESTED BY JABARI, BECAUSE I WAS UNSURE. HE SAYS WILL HOLD FOR 48 HOURS SO I CAN CHECK OTHER FIN REGARDING 2017 USED XF WHITE JAGUAR. A DEPOSIT WAS SUGGESTED BY JABARI, BECAUSE I WAS UNSURE. HE SAYS WILL HOLD FOR 48 HOURS SO I CAN CHECK OTHER FINANCE OPTIONS, AFTER RUNNING CREDIT, APPRAISING TRADE-IN, AND OFFERING RATE. I LEFT A $500.00 DEPOSIT TO HOLD VEHICLE. I CALLED ERICA DITTMIRE THIS MORNING, ON 4/1/21 TO MAKE A 2:30 APPMT TO COME IN. MY HUSBAND AND I GOT THERE AT 2:30, WENT INTO HER OFFICE AND SHE SAYS THE JAGUAR WAS SOLD LAST NITE ON 3/31/21. I EXPLAINED THE HOLD WAS 48 HOURS NOT 24. SHE ARGUED WITH ME. SHE THEN SHOWED ME AN AUDI, AFTER I ASKED FOR MY CHECK BACK! THE 48 HOUR HOLD WAS IN MEMO SECTION OF CHECK! I ASKED TO SPEAK WITH A MANAGER, SHE SAYS NOT AVAILABLE. THIS WAS A HORRIFIC EXPERIENCE! VERY UNPROFESSIONAL. SHE WAS NOT KNOWLEDGEABLE ABOUT JAGUARS, AND KEPT REMINDING ME OF THAT. I THANK GOD FOR BLOCKING THIS CONTRACT! I WILL MAKE SURE TO REMIND MY FRIENDS TO NOT WASTE ANY TIME DOING BUSINESS WITH THIS DEALERSHIP! THANKS FOR WASTING MY TIME! THAT WAS A JOB WELL DONE! More

Awesome dealership! Milan is the go to salesman. The sales process was easy and seamless. Milan made sure our leasing experience was exceptional. Check out this dealership! sales process was easy and seamless. Milan made sure our leasing experience was exceptional. Check out this dealership! More

I was very enlighten with the customer service from this dealership, they waited on me patiently and help me secure finance and walked me through the entire process. I was getting impatient however, Erica p dealership, they waited on me patiently and help me secure finance and walked me through the entire process. I was getting impatient however, Erica put a 120% effort to ensure I left with a car. I was very grateful, because I had been looking and I really wanted to stay with a Lexus, but Erica help changed my mind and I am still within my budget. I really would like to commend her for a Job well done. I made a great choice. More

I am a loyal Infiniti customer and was looking for a specific color. I reached out to Dan D’Andrea for assistance. He is very professional and went beyond my expectations! I would refer him to family specific color. I reached out to Dan D’Andrea for assistance. He is very professional and went beyond my expectations! I would refer him to family and friends. More

Excellent location and great service. Appointment was very convenient for me. They treated me with the up most respect. Excellent display of vehicles information and selections. very convenient for me. They treated me with the up most respect. Excellent display of vehicles information and selections. More

FALSE ADVERTISING They would not sell me a used vehicle at the price listed unless I purchased a protection or service package. I explained that I will be taking the ve They would not sell me a used vehicle at the price listed unless I purchased a protection or service package. I explained that I will be taking the vehicle out of state and the service package would be worthless but they would still not sell the vehicle for the price listed. Wasted my valuable time with these bait and switch tactics. More

Service department staff were friendly and completed work on time I am satisfied with the work . That’s all I can say why Do you need 25 words? on time I am satisfied with the work . That’s all I can say why Do you need 25 words? More

UNPROFESSIONAL Purchased a used car form Berman Infiniti with an extended warranty. After selling that I only had for 2 years and 6,000 miles I am entitled to a ref Purchased a used car form Berman Infiniti with an extended warranty. After selling that I only had for 2 years and 6,000 miles I am entitled to a refund of the unused portion of the warranty. After more than 3 months of back and forth with the finance director Nate Swanson still no refund! Initially I was told I would receive my refund in 2 to 3 weeks. Every time I call to speak with Mr. Swanson he is always busy and will return my call which he never does. Frustrated after 2 months of lies I contacted the warranty company and they said they had not heard from Berman Infiniti of Merrillville and that would cancel my policy and send the cancellation to the dealership so that they could process my refund. A month later spoke with Mr. Swanson after calling using a different last name (since he is always with a customer if I call using my real name). To his surprise he now had to answer what is up with my refund? Mr. Swanson promised me my refund was completed and would be mailed in a couple of days. That was a month ago still no refund! Tried calling weeks later still unavailable with no callbacks or emails. Do not purchase a car, a warranty or Gap ins. from this dealership. They are good at getting you money but when it comes down to refunds and good customer service they are terrible! Kirkwood More

I have have four vehicles serviced at this dealership and they normally do a pretty good job oh, I've never had any issues that were not solved they normally do a pretty good job oh, I've never had any issues that were not solved More

I am always greeted with smiles. The service is excellent and professional and quick. My car is always thoroughly checked. The waiting area is always clean. and professional and quick. My car is always thoroughly checked. The waiting area is always clean. More