Patriot Chrysler Dodge Jeep RAM

I did not like the $2000 up charge to use my own financing which was 2 points lower. It shouldn’t be my job to refinance later. I asked the salesman twice to replace the cover on the trailer hitch financing which was 2 points lower. It shouldn’t be my job to refinance later. I asked the salesman twice to replace the cover on the trailer hitch. Vehicle delivered with no cover. Vehicle delivered a day late. More

Jim called me the day after I had my truck towed to another service provider. The reason for me moving the truck was the price. $1600(includes $200 diag Fee) compared to $820 (Included fluid changes an another service provider. The reason for me moving the truck was the price. $1600(includes $200 diag Fee) compared to $820 (Included fluid changes and part). Jim said you folks have space to negotiate price, then why not charge the lower price in the first place? Also, the company who repaired the truck stated this is known issue for that engine and he has fixed many in the last few years. He said that diagnostics is like 10 minutes. Look in the intake and if there is a pool of oil, he already knows the issue. Why would it cost $200 for diag? When I spoke to John the other day he asked me why I have not be there for oil changes in a while. I told him it is expensive. That and how far I drive from Agra it is inconvenient. To add, the last time I went in, a tire rotations was supposed to be included, but when I arrived home, I realized the tires were not rotated. I could tell because I had a different tire on the truck and it did not get moved. I liked the idea to keep performing my maintenance with you folks, but for these reasons it makes it impossible. I understand you folks have overhead and need to cover your expenses, but I hope and pray that you will be able to calibrate your business to lean towards helping folks as best you can. Thank you for your time! More

Everyone was very helpful! We purchased our vehicle from the comfort of our home back in west Texas! Definitely recommend this dealership and staff we worked with! We purchased our vehicle from the comfort of our home back in west Texas! Definitely recommend this dealership and staff we worked with! More

They have excellent service. They listen and treat you fairly. Best place to take your vehicle! They listen and treat you fairly. Best place to take your vehicle! More

Was great on getting a quick appointment to work on my recall issue. Rocky was spot on!. It was just too bad the Customer Lounge was empty of everything including coffee. recall issue. Rocky was spot on!. It was just too bad the Customer Lounge was empty of everything including coffee. More

Department metrics are displayed on a tv screen out on the service department floor allowing customers to quickly identify what is important to the manager of this dealership - bottom line is SALES not a the service department floor allowing customers to quickly identify what is important to the manager of this dealership - bottom line is SALES not a single metric relating to customer satisfaction is mentioned, communication is almost nonexistent, txt system notification updates from KaCee die on the vine never to be completed. Upsales are what drives the department so if you’re willing to give $300 for a can of fuel induction cleaner I’m sure you’ll get the royal treatment on your way out the door. Wish I could say something positive about the way this dealership service department is managed…oh, this is nice, it’s in Lincoln county! More

I was double booked after confirming the previous day and waited 45 minutes to be told I was not going to be able to have my oil changed. Very disappointed. waited 45 minutes to be told I was not going to be able to have my oil changed. Very disappointed. More

Patriot always goes the extra mile to service my vehicle. I drive 45 minutes one way to use Patriot. I drive 45 minutes one way to use Patriot. More

Great service from knowledgeable mechanics. I will definitely use their service department again. Thank you! I will definitely use their service department again. Thank you! More

We had come to get a vehicle that could be affordable and reliable and Broc helped us find one for her that she could afford. He appeared honest when answering our questions and very friendly. reliable and Broc helped us find one for her that she could afford. He appeared honest when answering our questions and very friendly. More