Patriot Chevrolet of Warminster

My vehicle had a seatbelt anchor cable break. There is Technical News Bulletin about this issue. I brought my car in, asked for an oil, transmission fluid, and differential fluid change. They There is Technical News Bulletin about this issue. I brought my car in, asked for an oil, transmission fluid, and differential fluid change. They replaced the seatbelt anchor but did not reassemble my seat correctly so it would flop back while driving. They did not give an oil change with no reasons as to why. I was told it would be a week before they could fix the seat. A week later, my differential starts clunking. It never did that before. I have the diff inspected by another shop and its full of metal! I bring the car back to Patriot Chevrolet. They tell me there is a Technical News Bulletin for my differential, and to leave my car with them. So I do. The day goes by, then I stop in at the end of the day and I'm told they didn't do any of the work the TNB said to try. I asked if they at least drained the fluid of the metal. Nope. They explain that they don't feel the TNB resolution will solve my differential issue so they didn't bother going through the process. But leaving metal in the fluid was fine to them. But didn't you do the differential fluid change? Nobody mentioned any metal before? That's when I was told they didn't drain the fluid but they vacuumed it out and pumped in fresh fluid. (I am mechanically inclined, and the proper way is to drain from the drain plug then fill to the appropriate amount in the fill plug... not difficult to do!) They need to remove the differential to inspect it and diagnose it and they intend to charge me 6 hours of labor to remove it. I wasn't charged for the seatbelt that had TNB, why am I being charged for the differential? Oh the seatbelt was due to safety. A differential failing while I'm driving is a safety concern. The assistant service manager then said, well anything can be related to safety. They won't touch it, unless I pay. Ok how much to just replace the entire assembly? The assistant service manager made a phone call to his "parts guy" then wrote down a number then hung up. $2,700.00 not including labor. Why? Why what? What he failed or rather ignored through out all our interactions is, I AM A CAR GUY and HAVE CONNECTIONS and already priced out the parts and labor with people I trust! I can get a brand new differential for $1,500.00 and you are quoting me $2,700.00 (not including labor) for a part I'm convinced your shop damaged. He asks to see an invoice, and I provide him one. He tries to renegotiate and offers the differential at $1,700.00, no, you guys couldn't handle putting a seatbelt in my car, you clearly did something wrong to my differential, I am not PAYING YOU for your screw up ESPECIALLY after you tried extorting me! Seeing as I asked for my keys, he then writes a final number down coincidentally matching the number of my invoice saying "customer refuses work at $3,200.00". So with my differential in its fragile state, I risk driving it to a shop I trust, have them perform a swap, and do their best to diagnose what Patriot Chevrolet did wrong. Other than absurd amounts of metal in the differential fluid, they only manage to drain out half a plastic solo cup of fluid! That's FAR less than the factory 3.5 quarts last time I checked! Lack of lubrication can destroy any part in record time! The assistant service manager mentioned they didn't know what they vacuumed out, now I doubt they knew what they pumped in! The Service Manager was polite and wanted to follow up with me. She asked for photos, invoices, and for me to drop off my damaged differential, which I obliged. Their resolution, a minor amount of service department store credit... Needless to say, I will NEVER bring a vehicle to this place again. I was polite, I tried to work with them, and in the end, they tried to extort me, and I'm out $3,200.00. This Camaro is my daily driver. I keep it in immaculate condition, ceramic coating it once a month, even the employees there were impressed with how nice it looked. Avoid this place. More

I paid via certified check for a 2023 MIN Cooper SE but was given an incorrect amount when I called from my bank. At the dealership, I was talked into buying a $1,600 tires/rims protection plan that turned was given an incorrect amount when I called from my bank. At the dealership, I was talked into buying a $1,600 tires/rims protection plan that turned out to be highly small-print restrictive, w/lots of hoops to jump through for reimbursement. Patriot dragged its feet on getting me my refund checks, couldn't tell me when to expect title to the car, & otherwise refused to help offset the cost of a 2nd key (the MINI should've come w/2). Ultimately, I'm glad I bought my MINI but wish it had been from a dealer that cares about you after the sale. Patriot obviously felt I wasn't worth their time: I hadn't bought a GM product, wouldn't be returning to them for service & canceled the Allstate tires/rims plan they talked me into. It's also clear why they want to discuss everything by phone (even when a sales mgr. left messages he wouldn't go into detail): they don't want a record of anything they've said. I made a habit of recording every call with them: you may want to do the same. I urge any out-of-state or first-time dealership customers to be extremely cautious: check all calculations yourself, ask for updated documents in writing, & don’t assume you’ll get follow-up after the sale. If you're buying a used EV from Patriot (or anywhere else) know that you have the option to make the dealer apply the $4K IRS Credit (at least until September 2025) against the price of the car you're buying. I may not have been a high-dollar buyer, but I did pay in full, in good faith, and expected better. Patriot Chevrolet of Warminster just doesn't care enough about buyers like me. More

My vehicle had a seatbelt anchor cable break. There is Technical News Bulletin about this issue. I brought my car in, asked for an oil, transmission fluid, and differential fluid change. They re There is Technical News Bulletin about this issue. I brought my car in, asked for an oil, transmission fluid, and differential fluid change. They replaced the seatbelt anchor but did not reassemble my seat correctly so it would tilt back while driving. They did not give an oil change with no reasons as to why. I went back for them to correct my seat, then a week later, my differential now has a clunk it didn't previously have. I have the diff fluid inspected and its full of metal! I bring the car back to this dealer service center. They tell me there is a Technical News Bulletin for my differential, but they don't perform the process because they don't feel it will resolve my problem. It may not resolve the problem, but clearing the metal out of the diff could provide some extra life! Also considering they JUST did a diff fluid change and there wasn't any metal then! They expect me to pay for labor for them to pull the diff. and possibly repair it. I said I wasn't charged for the seatbelt. I was told the seatbelt was due to safety. I said a differential failing while driving is also a safety concern. I was told anything can be related to safety and they won't work on it unless they charge me. I asked for the price of a new differential. I was told $2,700.00 not including labor. I asked why? I can buy a brand new one for $1,500.00 from a dealer right now, and I showed a receipt from a company in West Chester PA. Why am I being up charged? Then magically he was able to adjust numbers and offer it at $1,700.00. He also admitted to them changing the differential fluid incorrectly, vacuuming it out rather than draining through the drain plug to inspect for particulates like metal. So they can't say my car was damaged when I brought it to them and I can't 100% say they damaged my differential, but I didn't have any problems till they touched it! Needless to say, I will NEVER bring a vehicle to this place again. I was polite, I tried to work with them, and in the end, they tried to extort me. And I'm still going to be out $3k replacing my differential which I am convinced they caused! Its a daily driver with an immaculate service history and even everyone in the dealer was impressed by how nice my car looks. I highly recommend anyone that cares about their vehicle, to avoid this place. More

After purchasing a used vehicle from Patriot Chevy, I was initially impressed by the professionalism and pleasant demeanor of the staff. However, my overall experience was marred by a concerning issue regard initially impressed by the professionalism and pleasant demeanor of the staff. However, my overall experience was marred by a concerning issue regarding the presentation and handling of warranty options during the finance process. While the car itself met my expectations and was competitively priced, I encountered difficulties when navigating the warranty offerings. Although I selected what I believed to be comprehensive coverage, I later discovered that additional charges were included in my financing agreement for warranties that were not clearly delineated during the discussion. Upon realizing the discrepancy, I sought to rectify the situation by attempting to cancel these warranties, only to be informed that post-sale cancellations were not possible. While I acknowledge the nature of business transactions, the manner in which these warranties were presented and integrated into the financing process raised concerns regarding transparency and clarity. Despite my satisfaction with the vehicle itself, I am compelled to caution potential buyers to exercise diligence and scrutiny when considering warranty options at Patriot Chevy. My intention is not to disparage the dealership, but rather to alert others to the importance of thorough comprehension and transparency in such transactions. Consequently, I have left a one-star rating to raise awareness of these issues and encourage greater accountability. More

I've been taking my vehicles to this dealership for years and never had any problems. I would schedule an early appointment for state inspection. I would be in and out in an hour and a half. I scheduled in a and never had any problems. I would schedule an early appointment for state inspection. I would be in and out in an hour and a half. I scheduled in advance an 8:30 a.m. appointment for today. I was told it will probably take a few hours to get it in. I dropped it of at 8:20 a.m. they didn't finish until 4:00p.m. 7.5 hrs. and it didn't need anything. If I schedule an 8:30 a.m. service, I expect that service to start happening at 8:30 a.m! This never happened before Patriot took over. Once they took over the service went downhill. I'll never ever allow this to happen again. More

Troy Williams worked with me to meet my financial needs and get the most car for my money. I am extremely happy!!! and get the most car for my money. I am extremely happy!!! More

Courtney was great with taking car of the car we are extremely happy with the outcome extremely happy with the outcome More

Always prompt and good work on my truck and oil changes. My bill was a bit higher this time but I needed some fluids changed. Always a good job, I’ll never go anywhere else. Thanks to the whole team there My bill was a bit higher this time but I needed some fluids changed. Always a good job, I’ll never go anywhere else. Thanks to the whole team there More

Zak and the team at Patriot Chevrolet were amazing to work with. Zak went above and beyond showing me vehicles that fit my needs and what I was looking for. He was very knowledge and able to answer any q work with. Zak went above and beyond showing me vehicles that fit my needs and what I was looking for. He was very knowledge and able to answer any questions I had. When I had a couple questions after I left the dealership he answered my calls and text’s immediately. However, most important of all he made me feel comfortable during the shopping experience. More

Troy make the process easy smooth fourth car from him he's personal and very friendly and I like how anytime I call him when I have a problem I can get them anytime on is cell. Thanks troy williams he's personal and very friendly and I like how anytime I call him when I have a problem I can get them anytime on is cell. Thanks troy williams More