Patriot Chevrolet

We went in to buy my daughter a 2011 Cruze on a Tuesday afternoon. We walked around the lot for about 10 minutes - no one came out to talk to us. So, we went inside and after a few minutes, were greeted by afternoon. We walked around the lot for about 10 minutes - no one came out to talk to us. So, we went inside and after a few minutes, were greeted by a young man who said that he was with another customer, but that he would get someone to help us. We were introduced to Will - told him what we were looking for and he said that he had the car and we could take a test drive. The 3 of us got in the car and I expected Will to explain all of the features/highlights of the car. However, my daughter was left to locate the seat controls, mirror controls, etc., etc. all on her own - no explanation about ANY of it. During the test drive, we basically had to ask all of the questions in order to learn about the car. Back at the dealership, we started going over numbers. My daughter had a car to trade-in and rather than just take the keys and have their service department (or whoever values trade-ins) look at it, we were drilled about everything from when/where we bought the car to what condition the brakes were in! IMO, this was a complete waste of time. Only then, did they finally send someone out to take a look at the car. When they worked up their final numbers, their trade-in offer ($500) was $1500+ LESS than KBB ($1500 to $2500). Brian (I believe he is their finance manager) insulted us by saying that the car wasn't worth what KBB said and that we'd never find a dealer to give us $2000 for it in trade. Obviously, we weren't happy about their final offer NOR were we impressed with their less-than-hospitable attitude. Since this was the first dealer we visited, we told them that we were going to look around and per Brian's request, we promised to bring them any offer we got from other dealers, so that they could have the opportunity to beat it. Tuesday evening, we went to El-Mor Chevrolet in Morgantown. We were greeted with a smile as soon as we entered the showroom and it just got better from there. They were incredibly friendly and took the time to go over every feature of the car before we took it out for a test drive. During the test drive, the salesman was a WEALTH of useful information! Back at the dealership, they took a look at her trade-in, without asking us anything about it, other than "can we have the keys". Their trade-in offer was $2000, which is right in line with KBB. The final deal was GREAT and affordable for my daughter. However, being the honest people that we are, we told them that we had promised Brian at Fred Beans that we would take him the offer and they said that that was perfectly fine. No hard feelings! Wednesday, my daughter called Brian and told him about El-Mor's offer. He set up an appointment and she went in later that evening. The Fred Beans associate's attitudes got even worse. They questioned everything on the written quote and after "moving numbers around", it all came down to a difference of $250 (higher than El-Mor). During the course of the evening, the unprofessional behavior continued - one salesman was watching youtube videos and yelling comments across the room - another associate, who was asked to help, took his time to finish text messaging someone on his personal cell phone, while my daughter waited for assistance. It was almost as if she was interrupting their evening by coming in to buy a new car! For the life of me, in this economy, I don't understand why anyone in sales would treat a potential buyer with such disregard. Unwilling to lower their price a mere $250 to match El-Mor's price, my daughter told them that she was going to continue looking around. At that point, she was asked if that was really what she was going to do or, was she just going to buy the car at El-Mor - because he would rather she just told him rather than wasting his time. Obviously, she made it very clear that she would NOT be buying a car from this dealership. I would like to say that I was surprised at the treatment she received however, prior to going in to shop for a new car, I already had a bad taste in my mouth about them because of several bad experiences we had had with their service department. On one occasion, we had taken my daughter's car in for inspection. We were called and told that, among other things, the car needed new wiper blades. I explained that I didn't understand why because I had personally replaced the blades the previous day! On another occasion, we took her car in for some noise in the front end. They found the problem, but in the course of diagnosing it, they allegedly found an oil leak from the motor that was going to cost $1500 to fix. Mind you, there were never any oil spots under the car and the oil level NEVER dropped between oil changes. We took the car to another repair shop and they said that they couldn't find any oil leak! Needless to say, that was the last time we took the car to them for service. Again, I don't understand the bad attitudes towards a new car buyer. It was incredibly unprofessional. More