Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Patriot CDJR of Tulsa - Service Center
Tulsa, OK
531 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
531 Reviews of Patriot CDJR of Tulsa - Service Center
Sort by
January 17, 2025
The pros: the price was fair The cons: the communication was horrible. I dropped my truck off in the morning to get new tires, alignment, hitch connection checked, and oil changed. I never hea communication was horrible. I dropped my truck off in the morning to get new tires, alignment, hitch connection checked, and oil changed. I never heard a word all day. I tried to call at 3:20pm to see if the car was ready, left 2 voicemails, and finally got ahold of someone an hour and half later. I had to call 8 times. If you don’t mind waiting and never hearing anything this is the spot for you. I was never told about a 3% charge if using a credit card to pay. After spending $1200 I got that nice surprise when I could have easily brought my checkbook to avoid that cost. When I got home I noticed that the oil change sticker had not been replaced nor had the oil life been reset on my truck. I had to double check with the service department to make sure the oil had been changed. These are the most simple things to fix (Communication, change a sticker, reset the oil life). More
by stolpernathan
Verified CustomerEmployees Worked With
Nathanial Harlan
January 16, 2025
I ended up paying more than the initial quote. They assured me that the diagnostic fee would be covered by my extended insurance, but that wasn’t the case, I was misled. They assured me that the diagnostic fee would be covered by my extended insurance, but that wasn’t the case, I was misled. More
by jestrada241
Employees Worked With
January 15, 2025
Work was done well, and the final cost was less than I was originally quoted. was originally quoted. More
by khb97
Employees Worked With
January 15, 2025
I went in to get 2 new fobs. Got 2.new fob but they didn’t have the keys for them They also took it upon themselves to flush my brake fluid. although ididn’t all for any addi Got 2.new fob but they didn’t have the keys for them They also took it upon themselves to flush my brake fluid. although ididn’t all for any additional services I’ll take my business elsewhere next time. More
by ray.osborn
Employees Worked With
January 10, 2025
Jared was someone that took care of the customer in the midst of an awful situation. He went above and beyond. midst of an awful situation. He went above and beyond. More
by mrs.lacone
January 08, 2025
I was mislead and lied to by management, the sales person and the service department and the service department More
by mistyblue12345
January 08, 2025
3 Trips/5 Days - 1. Too busy reschedule 2.Deliver van. 3. Recall complete. SLOW Too busy reschedule 2.Deliver van. 3. Recall complete. SLOW More
by jgaar4875
January 06, 2025
Given the name and all the American flags flying, you would think they would make an effort to deliver decent service to military Veterans. However, the service has been nothing but frustrating. I’v would think they would make an effort to deliver decent service to military Veterans. However, the service has been nothing but frustrating. I’ve been attempting since August 2024 to get a seatbelt replaced, and despite numerous promises that I would be contacted when the part arrived, I’ve had to constantly follow up myself (both prior to Patriot’s purchase of Bob Moore and after) only to be told it still hasn’t arrived. I even prepaid over $400 for the service! January 2nd, 2025–still no part. I asked for a refund out of sheer frustration, and now the Service Manager says they can’t refund my credit card and will have to issue a check instead which will further delay me seeking seatbelt repair with an alternative place. More
by bspillman
Employees Worked With
January 06, 2025
This dealership is very easy to deal with. They are very pleasant and efficient. Customer service is very good. They are very pleasant and efficient. Customer service is very good. More
by leggett555
Employees Worked With
Other Employees :
Teresa Adams, Nathanial Harlan
