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Patriot CDJR of Tulsa - Service Center
Tulsa, OK
504 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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504 Reviews of Patriot CDJR of Tulsa - Service Center
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December 11, 2024
I took my 2022 Ram 1500 in for safety recall (75B/NHTSA 24V-653). I had 1500 miles still left before my next service but I decided to have that done anyway. I was at the dealership for 2 hours 45 minutes. 24V-653). I had 1500 miles still left before my next service but I decided to have that done anyway. I was at the dealership for 2 hours 45 minutes. After I texted the Service Advisor to ask them if they were close to being finished he showed up to tell me they could not do the recall because RAM recalled that recall. That being the case why was I at the dealership for almost 3 hours? The service should have taken less than an hour. I think they forgot about me as I sat in the service lounge. The dealership should have known well in advance and informed me that the recall was not available at this time. I would have waited to bring it in. More
by zrpb03
Verified CustomerEmployees Worked With
Teresa Adams, Nathanial Harlan
December 09, 2024
Friendly, fast, efficient Really easy to deal with and great communication throughout the entire process great communication throughout the entire process More
by RXDJLEES
Employees Worked With
Other Employees :
Teresa Adams, Nathanial Harlan
December 07, 2024
Didn’t follow protocol of Assessing my car before fixing my recalls on my car we previously discussed about having to have it for an hour and have me wait at the dealership because I’m in a wheelchair and I my recalls on my car we previously discussed about having to have it for an hour and have me wait at the dealership because I’m in a wheelchair and I have a service dog. When I arrived and saw the situation, they changed what we had previously spoken about and said that I could just leave and they could put the order in for the parts. at my appointment I was told to come and leave my car as soon as it opened for the entire day so they would have enough time to complete the recalls. Just tell me an hour before close that they are going to start in the morning because they need a few hours even thought they’ve had my car for ten hrs at this point. When I retrieved my car, it was parked outside the service center unlocked and unsupervised and I have thousands of dollars and aftermarket stereo equipment that could’ve gotten stolen. Immediately, after driving off the lot, my speedometer was sticking and all the Stuff on my dash was not working properly, and I also found a spiced wire in the floorboard with one of my dash lights on it. I have since attempted calling the dealership two or three separate occasions and was unable to reach anyone to ask why they were under my dash in the first place. altogether bad experience . And I don’t feel secure that my car was correctly fixed. I just felt rushed out and that my car was probably half assed done for the moment to say they did it and get me out of their hair. More
by Haley
December 04, 2024
Ryan did a good job attending to what I needed. A complimentary car wash or vacuum would be a nice touch for service customers. We had a dealership in Wichita that did this with all service appoint A complimentary car wash or vacuum would be a nice touch for service customers. We had a dealership in Wichita that did this with all service appointments. More
by sspainy6970
Employees Worked With
December 04, 2024
Your dealership is shady and sucks. Sales is the biggest snake oil sales I have ever met Sales is the biggest snake oil sales I have ever met More
by DONNIE_HUNTER2000
Employees Worked With
Other Employees :
Sales manager was horrible , Roque Benitez
December 03, 2024
I paid too much for a 1 year old car but did not take the time to do research. My Fault. I've been in for 4 service calls and one of the problems still is not fixed. The people scheduling the service have be time to do research. My Fault. I've been in for 4 service calls and one of the problems still is not fixed. The people scheduling the service have been very good but the service techs are incompetent in my opinion More
by hhras
Employees Worked With
Nathanial Harlan
December 02, 2024
I had to call several times and left several voicemails trying to figure out the status. The work was completed but I was hoping for more communication. trying to figure out the status. The work was completed but I was hoping for more communication. More
by Clayh
Employees Worked With
N/A, Nathanial Harlan
November 29, 2024
Logan was amazing to work with. He is super understanding and honest which isn’t always the case when working with sales people/dealerships in general. I would tell anyone that want He is super understanding and honest which isn’t always the case when working with sales people/dealerships in general. I would tell anyone that wants to purchase a vehicle to go to him. More
by Liz Guinnip
Employees Worked With
Logan Potts
