Patriot CDJR of Tulsa - Service Center

Did a great job doing warranty work on our Jeep Wrangler. MacKenzie was very attentive and quick to get our vehicle back running and ready for our trip! MacKenzie was very attentive and quick to get our vehicle back running and ready for our trip! More

Disappointing I've been using Bob Moore Service for my two Ram/Cummins trucks since 2007. My past experience has always been good, but not so this last time. On Mon I've been using Bob Moore Service for my two Ram/Cummins trucks since 2007. My past experience has always been good, but not so this last time. On Monday 2/17/2020 I called to get two minor recalls done and an oil & filter service. I was given an appointment for Friday, 2/21 @ 8:00 AM and showed up promptly. At noon I got a call from Service saying that I also needed fuel filters and a brake fluid flush. I replied that if the tech would have looked at the "Vehicle Information" readout on the dash, he would have seen that the fuel filters registered 90% good. I realize that while "up-selling" is a common practice, it makes no sense to replace a component that is only 10% used. I declined the additional work and asked when the truck would be ready to pick up, and was told 1:30 that afternoon. I heard nothing, so at 3:00 I called and was put on hold and then disconnected. I called the next AM and was told "they are still working on it, I'll check". Then he returned and said "it was ready yesterday, didn't anyone call you?" I said "No, no calls and OK, send your shuttle driver to pick me up"..."Sorry, we don't have a driver on Saturday." I had a friend drive me and picked up the truck. I noticed that they removed the "next service" decal and did not replace it with a new one, and also removed the Costco tire rotation decal, so now I'll have to guess when to rotate the tires. I hope this was a one-time-only glitch, as I've had good results with them in the past. I'll give them one more try before finding another dealer....... More

Worst Service Department Ever! Since Management has changed over and new staff they provide horrible service. I’ve been a 25 year Customer and Since it’s change over to Bob Moore it has been the WORST. changed over and new staff they provide horrible service. I’ve been a 25 year Customer and Since it’s change over to Bob Moore it has been the WORST. My vehicle currently is there AFTER I’ve paid $800 to get my car fixed, brought it TIGHT back because it started running hot as soon as I left the shop, Now saying a gasket was blown knowing they Caused it. I’ve been WITHOUT a Vehicle for OVER 2 weeks and did NOT even offer me a loaner vehicle until they fixed what they damaged. I’m having to call them to check on the status of my vehicle and it’s a different story each time I call. They do NOT care about the customers. They just want you to spend MONEY. It’s all about MONEY with Bob Moore. They do NOT know anything about customer loyalty. I miss the old East Tulsa Dodge. It was way more professional, friendly, and they were very honest if they made a mistake they fixed it instead of trying to put the fault on the customer. I’ve contacted the corporate headquarters about my issues and I am going to continue telling my story because it needs to be heard. Do NOT take your car there. It will end up with MORE ISSUES than what you originally took it in there for. But I will get results! More

Great customer service! The Service department had my vehicle finished in less time than they had told me. Nice waiting room and plenty of refreshments. vehicle finished in less time than they had told me. Nice waiting room and plenty of refreshments. More

I purchased my car sept 2 and it’s been in service more than I’ve got to drive it!!! They have not fixed my Jeep it’s been 4 months. than I’ve got to drive it!!! They have not fixed my Jeep it’s been 4 months. More

They did a great job like always. Took a little longer than expected, but they got the job done right. That shows perfection. TY. Mrs. Maljevac than expected, but they got the job done right. That shows perfection. TY. Mrs. Maljevac More

The dealership here always does a great job for me. They checked out all the points that needed checking out and I’m well pleased with their service. Awdin was very friendly and helpful. checked out all the points that needed checking out and I’m well pleased with their service. Awdin was very friendly and helpful. More

Had a super great visit at BOB MOORE CHY DODGE JEEP RAM with service dept, made wife and I feel like family. Thanks BOB MOORE dealership. with service dept, made wife and I feel like family. Thanks BOB MOORE dealership. More