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Patriot CDJR of Tulsa - Service Center
Tulsa, OK
442 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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442 Reviews of Patriot CDJR of Tulsa - Service Center
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April 04, 2016
Poor records-keeping, poor service, billing mistakes. For three years and until two years ago, I had excellent service from this dealer. In the last two years, they routinely make mistakes on the billing For three years and until two years ago, I had excellent service from this dealer. In the last two years, they routinely make mistakes on the billing (always in their favor). They also damaged my new Jeep then denied it. They finally fixed it a few months after it happened. I brought my car in for an oil change and then found out much later that they completed a recall while it was there for that particular visit but never changed the oil. The waiting area had a variety of drinks and snacks in the past, but no more. You can have coffee or tap water - and no soft drinks or bottled water. Snacks and soft drinks are only available out in the service bay in a congested service area with lots of traffic. My Jeep is a great car - at least once all the software upgrades were done. When I bought my Jeep, I thought the price was fair. More
by JeepMan
Employees Worked With
Several different service managers.
July 22, 2015
They do not like females I took my car in to be serviced. The blower on the A/C hasn't been working for 4 months now. The rude service guy named "Jessie" tried so hard to conv I took my car in to be serviced. The blower on the A/C hasn't been working for 4 months now. The rude service guy named "Jessie" tried so hard to convince me that it "was working just fine". When I go pick up my car I get in and start it and sure enough it's not working. I went back in and asked him to come out and look at it. And he absolutely refused he said I needed t I make another appointment. I don't believe anyone looked at my car at all. They treated me badly because I am a female. I will NEVER bring my car back to them. More
by KatyLang14
Employees Worked With
Jessie
June 22, 2015
Tried to Cheat Me I used this dealer for years before Bob Moore purchased it. The first time I had an oil change, the guy brought me a slip of paper that showed the ba I used this dealer for years before Bob Moore purchased it. The first time I had an oil change, the guy brought me a slip of paper that showed the battery needed replacement and tried to pressure me to buy a new battery. What he did not know was I had just had the battery replaced. And the VIN printed on the slip was not my car. These people are crooks. FInd a different dealer. More
by Not2Old
Employees Worked With
Do not remember the name.
February 13, 2015
DONT SERVICE YOUR CAR HERE After purchasing a pickup from another dealership I desided to take it here for service. Well that went all south after a week with the truck they fin After purchasing a pickup from another dealership I desided to take it here for service. Well that went all south after a week with the truck they finally told me they could not repair it under the Mopar Warranty so I called my original dealer and they said they would gladly take cafe of it, so I told that to Bob Moore's service manager "BEN". I still paid for the diagnostic and on my way I went. This was on a Thursday, the following Tuesday I took it to the other dealership only to find out "BEN" had called Mopar that Monday to tell them my truck was extremely modified WHICH VOIDED MY WARRANTY. My truck had only 44k miles and was covered until 120k. If you had a much as an exhaust tip on your vehicle don't take it here. By the way the truck does have a lift which was bought like that brand new. More
by Josh
Employees Worked With
Ben Perry
August 22, 2014
Service Department Everyone is great. Fermon Hansell. Is worth his weight in gold. Chance did good work. Everyone at the dealership is friendly and helpful, even the c Everyone is great. Fermon Hansell. Is worth his weight in gold. Chance did good work. Everyone at the dealership is friendly and helpful, even the cashier. Richard Hoe, Tulsa More
by richardhoe
Employees Worked With
Fermon Hansell
August 01, 2014
Great Service Recently went to Bob Moore for work on my jeep commander and had nothing short of a great overall experience. They kept me informed the entire time m Recently went to Bob Moore for work on my jeep commander and had nothing short of a great overall experience. They kept me informed the entire time my vehicle was in the shop and made sure I knew the progress of the repairs. They even handled my vehicles extended warranty information so I didn't have to think about a thing. I would definitely bring my vehicle in for service again and recommend them to anyone looking for a service dealer. More
by Mark Materna
Employees Worked With
John Medina
July 28, 2014
Service on my dodge pickup I made an appointment to have the drivers side power window repaired on my 2008 dodge Dakota repaired. I got the p/u in at 9am and informed the serv I made an appointment to have the drivers side power window repaired on my 2008 dodge Dakota repaired. I got the p/u in at 9am and informed the service advisor, who seemed unaware of my appointment, of my extended warranty which we discussed. At 4pm he called and gave me a price for the repair and informed me they would have to order the parts. He was totally unaware of the extended warranty we had discussed. I got a call from the service advisor the next day at 3:30 informing my the vehicle was ready. I don't understand why a Dodge dealer would not have a part for a Dodge p/u , or why it would take a day to determine what the problem was , or why it would take almost all day to replace the part. We are not talking an engine rebuild just a small power window motor. My wife has been happy with service here under old ownership but I was disappointed. More
by Gerald Casey
Employees Worked With
service advisor
May 09, 2014
Took five months to get service on a recall It took us from January 5th to May to get our jeep serviced on a RECALL. We called continuously for FIVE months. What more needs to be said? Will w It took us from January 5th to May to get our jeep serviced on a RECALL. We called continuously for FIVE months. What more needs to be said? Will we be a repeat customer? I DON'T think so............. More
by Mohzen
Employees Worked With
Greg, Neil
March 24, 2014
We needed another key for our 2007, 1 ton dodge truck as the wifes key would not work except to open the doors. A security program written into the key would not let the truck run except for a few seconds the wifes key would not work except to open the doors. A security program written into the key would not let the truck run except for a few seconds with her key. This was good to know but made it so another key would have to be purchased. We went to the dealer that we purchased the truck from and they wanted 225 to make another one and needed to have the truck. Not very helpful or friendly. we happened to be driving past Bob Moore Dodge Jeep Ram of tulsa on Thursday with the truck and decided to pull in and see what they would charge for a new key. The service manager said he could match their price and would also see if the key not working could be reprogramed. We had a 30 minute wait in the waiting room that was very comfortable with drinks and snacks. we left very happy with the service and three working keys as the one not working did reprogram. Louis Jennings More
by suzjenn70
Employees Worked With
Donnie Pelkey
March 20, 2014
I was there no more than 30 minutes and the service was great and price was reasonable as well. I was surprised and will return for all future service and in the future purchase as well. Thank You great and price was reasonable as well. I was surprised and will return for all future service and in the future purchase as well. Thank You More
by pookie6448
Employees Worked With
Donnie Pelkey
