Patriot CDJR of Tulsa - Service Center

Sept 3 9:40a met with Daniel regarding issue with my Jeep 4:00p Daniel called with proposed repair. Before he could give me the cost, I was Interrupted by an urgen Jeep 4:00p Daniel called with proposed repair. Before he could give me the cost, I was Interrupted by an urgent call. I told Daniel I would call him right back. I tried Several times to to call him back leaving v/m messages which HE did return. Sept 4 9:00a Called and left several messages for Daniel. I even asked service secretary to hand Deliver messages to him. Also, was transferred to Teresa and she, kindly, hand Delivered a message to him. I continually tried to reach Daniel until 11:30a. I Ended up borrowing a car and driving to Patriot. Daniel was at lunch. Teresa Was very kind and understanding and tried to assist. Chris stepped in and inter- Vened. He gave me the info I needed and the cost. I gave my authorization to Perform the work. Sept 5 1:15p. Daniel FINALLY returned my numerous calls - nearly 48 hour later! He gave me The info Chris had already given me and Chris had already ordered the part! Sept 9 4:15p. Chris called to say my car was ready. The shuttle was not available so I picked It up on Sept 10. Someone needs to give Daniel customer service lessons. The frustration and inconvenience he caused me are inexcusable. I will continue to service my Jeep at Patriot but ONLY if I can deal with Chris.and/or Teresa. More

Great salesmen, best customer service. They no how to treat people and work they. Awesome They no how to treat people and work they. Awesome More

I travel a lot so I have been to several dealerships for my maintenance. I have to say that Patriot is at the top. If I can come here for service in the future I will. Great customer service and quicker tha my maintenance. I have to say that Patriot is at the top. If I can come here for service in the future I will. Great customer service and quicker than any other I have been to. Thanks Patriot! More

Easy to schedule an appointment and my advisor was great thank you very much again thank you very much again More

Great service, clean place, quick job, 100% recommended, my car was in good hands, thanks my car was in good hands, thanks More

Chris helped me troubleshoot an issue with my vehicle and went the extra mile to resolve it and ensure I had no additional cost. Appreciated his friendliness, timeliness and professionalism. went the extra mile to resolve it and ensure I had no additional cost. Appreciated his friendliness, timeliness and professionalism. More

But get rid of the card fee, pricing is high enough to accommodate the card fees. accommodate the card fees. More

Best customer services! !! I did not have an appointment and I was out within an hour. They earned my respect and a customer for life!! !! I did not have an appointment and I was out within an hour. They earned my respect and a customer for life!! More

Couldn’t get anyone to answer the phone or to call me back. Never said a words about paying $170 just to look at my car then tried to charge me. All around not happy with the service here back. Never said a words about paying $170 just to look at my car then tried to charge me. All around not happy with the service here More

Ryan was very professional. I was greeted by almost everyone who passed by. My only complaint is that there was nowhere to sit while waiting. I use a cane, And it wasn’t that bi I was greeted by almost everyone who passed by. My only complaint is that there was nowhere to sit while waiting. I use a cane, And it wasn’t that big a deal for me, But anyone who comes in with an injury, doesn’t have anywhere to sit while waiting for someone to help. More