Patrick Volkswagen - Service Center

I think when anyone gets service at a dealership, they expect to pay more, but you also expect to get more. For example, I own a Toyota also, and when I drive the extra 20 miles to IRA Toyota in Milford, expect to pay more, but you also expect to get more. For example, I own a Toyota also, and when I drive the extra 20 miles to IRA Toyota in Milford, I get great people, great service, an amazing waiting expierience, and a nice, clean car that was serviced correctly. I have been to this dealer twice for service, and both times the car had to be towed in. As the saying goes, fool me once, shame on you. Fool me twice, shame on me. I will never go back to this dealer, ever, for anything. The first time I had to get the oil pan on my wife's jetta replaced, and the price was outrageous, but I had no options. This time, the car was overheating. Let me share the prices and services they offered: Diagnosis, $94. Waterpump replacement and Timing belt replacement, $450. Timing Belt Tensioner, $120. H2O Temp Sensor, $180. Now, let me share with you the actual cost of these items, bought aftermarket: Waterpump (lifetime warranty) $90. Timing Belt, $37.50. Timing Belt Tensioner, $60. And the mother of them all the Water temp sensor, $20. They treat you like you know nothing about cars, when in fact, it is they that are clueless. I asked for the Tensioner to be put on after all the work had been completed, and the service sales person (cause thats what she is) told me they would have to remove the water pump to put on the tensioner. I was so irate, I just paid and took the car home. I bought the tensioner, and installed it in about 10 minutes and the waterpump was never touched. Trade your car in before you get service here. Just make sure you trade it in at another dealership. I will be going to Colonial VW from now on. More