Patrick Volkswagen - Service Center

The whole service team was very polite and they work well together when it comes to customer service. The department is well kept and clean. together when it comes to customer service. The department is well kept and clean. More

Called the service department and was surprised to have the service manager pick up the phone. I told Theo that I'm a small local shop look to have a couple question answered by a tech, he told me is a tec the service manager pick up the phone. I told Theo that I'm a small local shop look to have a couple question answered by a tech, he told me is a tech as well and so I ask what I needed help with and he lead me in the right path. Still kind of weird to have a service manager give up his time for the competition. More

Came back in for my 2nd service, was greeted by Alex and Sarah again, glad to see familiar faces. Service was performed quick and my vehicle was cleaned. I will defiantly come back for my next 10k service. Sarah again, glad to see familiar faces. Service was performed quick and my vehicle was cleaned. I will defiantly come back for my next 10k service. More

Alex Martin, Sarah Hall and David Page were all so kind and helpful. They took care of me immediately and washed my car.Great job and really nice people It was a pleasure. Sharon Doane. and helpful. They took care of me immediately and washed my car.Great job and really nice people It was a pleasure. Sharon Doane. More

Sarah and Alex went above and beyond to assure I understood exactly what needed to be done to my Tiguan. Very personable and friendly staff overall. understood exactly what needed to be done to my Tiguan. Very personable and friendly staff overall. More

Alex and his team provided me exceptional service and got my car in perfect running order. He provided me with a loaner and was professional. my car in perfect running order. He provided me with a loaner and was professional. More

Excellent customer service!!Sarah and Alex take very Excellent customer service!! Sarah and Alex take very good care my car.I like very much video-Sarah send me in the moment of service. They are very Excellent customer service!! Sarah and Alex take very good care my car.I like very much video-Sarah send me in the moment of service. They are very nice and very friendly!! If you have any problems or questions they immediately take care of you even if you’ll come without appointment they come out and look what’s going on thank you Alex and Sarah!! More

Recently acquired a used 2010 Jetta TDI Sportwagon and brought it on a Saturday morning to the Patrick service dept. for advice on emissions recall eligibility. Sarah researched the recall history on my brought it on a Saturday morning to the Patrick service dept. for advice on emissions recall eligibility. Sarah researched the recall history on my Jetta and determined that all recalls had been completed except the emissions fix. Sarah then scheduled service for mid to late the following week, which I was fine with,since the Jetta is a spare car at the moment and not needed on a daily basis. Much to my delight, I was contacted on Tuesday morning with the news that the emissions recall on the Jetta has been completed. 1 day turnaround! I also was impressed with a video(viewable on the web) that was taken after the emissions fix , showing the components replaced and identifying additional optional service work that will be needing attention. Sarah did go out of her way to help research(identify) the previous dealers(out of state) that had performed service on the Jetta. This was important to me since no service record history was available with the Jetta at time of purchase. I now have the dealer names and phone numbers. Also would like to mention that Sarah displayed a comprehensive technical knowledge of the Jetta TDI. So I give a A+ to the Patrick VW service dept. More

Alex Martin has been providing exceptional service on my GTI and Tiguan for 4 years. He is super knowledgeable, friendly and honest. Best im business. GTI and Tiguan for 4 years. He is super knowledgeable, friendly and honest. Best im business. More

I can't say enough good things about Alex in the service department. He (on every occasion) is attentive, thorough, prompt, beyond helpful and accommodating. I am a single mom of two kids and he is always s department. He (on every occasion) is attentive, thorough, prompt, beyond helpful and accommodating. I am a single mom of two kids and he is always so understanding of my needs. Every promise he makes comes to fruition and he stays in touch during the process so I am always aware of exactly what is going on. He deserves this 5 stars and then some! More