Patrick Volkswagen - Service Center

Caitlin terrible is the worst service rep ever zero personality and not helpful at all, replace her personality and not helpful at all, replace her More

I have had the best experience working with Matt in his past at other service centers. He always goes the extra mile to make sure the customer is satisfied, happy and will return when needed. He always put past at other service centers. He always goes the extra mile to make sure the customer is satisfied, happy and will return when needed. He always puts the customer first. I will be bringing my cars for service knowing I will be treated right! More

Horrible. Would give zero stars if I could! Been waiting since October 2021 for a clock spring to fix a SAFTY RECALL only to find out August 2022 they never o Would give zero stars if I could! Been waiting since October 2021 for a clock spring to fix a SAFTY RECALL only to find out August 2022 they never ordered the part. I spoke to Erika on a monthly basis and was told the part is still on back order. Now I have to go in just so they can see what part they have to order. Complete waste of time. I called Volkswagen to see if they had a back order on clock springs and was told they didn't, not sure why Patrick Volkswagen is saying different but it's not cool. I have been pulled over twice for inspection sticker and they could careless. Sad part is I used to love this place but after the horrible customer service, the lying, and lack of care, I wouldn't recommend them to anyone. Including my enemy. More

If you can pick your own service advisor, never go to Alex Martin! He will overcharge you and the customer service can't be worse! My check engine light was on and Patrick VW identified it as a turbo Alex Martin! He will overcharge you and the customer service can't be worse! My check engine light was on and Patrick VW identified it as a turbo issue which needs to be replaced with a new one. Alex Martin gave me a quote of $3645.95 without explicitly explaining the cost of the parts and labor. Later on, I got help from another staff member and had the parts covered by Volkswagen. Still I need to pay $1574 for the labor. I thought that was a good deal as he gave me the impression that it would take days to work on it. Yesterday I dropped my car for repair and got a loaner car. The loaner was very low in gas so I spent $44 and filled up the tank because I thought I needed to drive it for days. This morning at 7:30am I got his call saying the car was all set. They only spent a few hours working on it but charged me for 11 hours of labor. When I asked him about this, he couldn't deny that it's not an 11-hour job, but still argued that "you saved $2000 on parts". Is that so? How about you came up with a ridiculous amount to start with? Then you cut the price down and give customers the illusion that they saved a lot! I felt totally tricked. However, that's still not the worst. He refused to compensate for the gasoline I paid for the loaner, not even a refund credit. That's totally outrageous. Not mentioning they left my car mat dirty with muddy footprints! I guess I have become their easy target since I always tend to follow their advice of replacing/repairing the parts during maintenance. Definitely a lesson learned! More

Can't find a better VW dealership! Great people and great communication. Knowledgable and friendly staff. communication. Knowledgable and friendly staff. More

I love going to VW in auburn!!! They are great and Ramez is always so helpful!!! is always so helpful!!! More

Sarah and Chris were wonderful (Sarah mentioned alex was involved too but im not sure the specifics). went in for what i thought was going to be a pretty basic maintenance (recently had issues with chipmunk involved too but im not sure the specifics). went in for what i thought was going to be a pretty basic maintenance (recently had issues with chipmunks eating wires) only to find out the turbo on the car was shot. it was under warranty but it went in the shop on friday and was going to take a few days to fix. i had a job site visit scheduled for monday and wasn't scheduled to get my car back in time, so Chris came in over the weekend on his day off to fix it and they were able to get it back to me in time for work. super grateful for the extra effort to turn it around so quick. will be returning for future work/maintenance More

Ramez and Alex are amazing to work with. They help me with all i need for my car every time. Very friendly and helpful. I love dealing with them. with all i need for my car every time. Very friendly and helpful. I love dealing with them. More