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78 Reviews of Patrick Volkswagen - Service Center
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November 19, 2024
Erika in the service department was great to work with. She kept me up to date on my car and I was able to get a loaner vehicle. Definitely would recommend her to anyone who has a VW. She kept me up to date on my car and I was able to get a loaner vehicle. Definitely would recommend her to anyone who has a VW. More
by Cstev118
Employees Worked With
September 24, 2024
Courteous service and parts department. Work done on schedule with reminder of future maintenace as needed. Shuttle ride makes dropping car off convenient. Work done on schedule with reminder of future maintenace as needed. Shuttle ride makes dropping car off convenient. More
by Ross
August 11, 2024
Can't say enough great things about Cristian, Sara and the VW service dept. Did a lot of work on my kids' 2016 Jetta and were completely transparent, went above and beyond. the VW service dept. Did a lot of work on my kids' 2016 Jetta and were completely transparent, went above and beyond. More
by Pete
Employees Worked With
Cristian, Sara
July 28, 2024
I have brought my car in there and the engines has had to be torn down over three times and they still have not fixed it compl. Every time we get it back, the light comes back on, and we have to bring it bac be torn down over three times and they still have not fixed it compl. Every time we get it back, the light comes back on, and we have to bring it back to the dealership. It has been nothing but problems it is under warranty, but we’re still told we will be charged over $3,000.00 if it’s not the problem they’re looking for. More
by Cotejjjj
Employees Worked With
June 29, 2023
I had a 2022 Tiguan that had a frustrating electrical issue. A steering wheel was ordered a couple of months ago but was back ordered. No one knew when it might be received. In the meantime, I drove a ca issue. A steering wheel was ordered a couple of months ago but was back ordered. No one knew when it might be received. In the meantime, I drove a car that had an annoying beeping sound complete with flashing lights indicating that lane assistance was not available. It was a very random message and sound complete with an orange exclamation point that stayed on. Thanks to Dan I no longer have that car. He introduced me to Igor who assisted and getting me into a different car. They were very accommodating in helping me out of my “beeping mess” and I now have a car that has fewer complicated electronics on it and I am happy with what they did for me. More
by lindablair1948
Employees Worked With
October 31, 2022
Caitlin terrible is the worst service rep ever zero personality and not helpful at all, replace her personality and not helpful at all, replace her More
by richard.p.harvey
Employees Worked With
Other Employees :
Caitlin Vangel, Matt Sahagian, Tracy Doucette
August 24, 2022
I have had the best experience working with Matt in his past at other service centers. He always goes the extra mile to make sure the customer is satisfied, happy and will return when needed. He always put past at other service centers. He always goes the extra mile to make sure the customer is satisfied, happy and will return when needed. He always puts the customer first. I will be bringing my cars for service knowing I will be treated right! More
by Chris
Employees Worked With
Matt Sahagian
August 01, 2022
Horrible. Would give zero stars if I could! Been waiting since October 2021 for a clock spring to fix a SAFTY RECALL only to find out August 2022 they never o Would give zero stars if I could! Been waiting since October 2021 for a clock spring to fix a SAFTY RECALL only to find out August 2022 they never ordered the part. I spoke to Erika on a monthly basis and was told the part is still on back order. Now I have to go in just so they can see what part they have to order. Complete waste of time. I called Volkswagen to see if they had a back order on clock springs and was told they didn't, not sure why Patrick Volkswagen is saying different but it's not cool. I have been pulled over twice for inspection sticker and they could careless. Sad part is I used to love this place but after the horrible customer service, the lying, and lack of care, I wouldn't recommend them to anyone. Including my enemy. More
by Avedianmel
Employees Worked With
