Patrick Subaru - Service Center

Poor experience I brought my car in five times in a month's time for a bunch of issues I had while the car was under warranty. The service department gave me incorre I brought my car in five times in a month's time for a bunch of issues I had while the car was under warranty. The service department gave me incorrect information (I almost sold the car based on what they told me), they never had a loaner car available, and they never called me back when they said they would. Even the department manager was awful. In their defense Melissa helped me out with some of my issues, and Jason Patrick personally called and apologized to me, but my experiences were so bad I cannot recommend anyone ever going to Patrick Subaru. More

Melissa Prucnal - courteous, professional, knowledgeable. Melissa Prucnal summarizes why my wife and I bought at Patrick and why I ALWAYS go there for service: courtesy, professionalism, knowledge, great prod Melissa Prucnal summarizes why my wife and I bought at Patrick and why I ALWAYS go there for service: courtesy, professionalism, knowledge, great product. My wife and I will buy our next car there, and I recommend Patrick and Subaru to family and friends. Melissa is a service manager who gets my problem to the excellent mechanics with no points missed, and gets me my car back to me like new. [I have done 50% of my own repair work for over 40 years and know when mechanics and service managers are doing the job.] Thanks!! Peter Castaldi More

Patrick Subaru is the best! Dear Patrick Motors: I am writing to commend the excellent service that I received while working with Brenda Ford. It’s not every day Dear Patrick Motors: I am writing to commend the excellent service that I received while working with Brenda Ford. It’s not every day that one finds their car towed into a dealership more than a hundred miles from home and very broken. I had no idea how I was going to get home. Brenda took control and had a rental car agency come and get me within 20 minutes. The next day, Brenda was on the phone to me with the bad news that my car would need a new engine. She arranged a loaner car for me so that I did not have to continue encoring rental car fees. She kept me informed through every step of the process during my car repairs. Although all of the news was not good, I always knew what was going on. It took several weeks to get my car running again. Brenda saw that I got a discount on new rear brakes and a loyalty card with $150 on it that I can use for future repairs or parts. Times are very stressful when one is looking at expensive repairs. Brenda was caring and continually went out of her way to help me through the situation. I cannot begin to express how much I appreciated her help, how caring she was and how much she made things better for me. She is a very special person to me and I wanted to make sure that everyone knows just how wonderful she is to work with. All the best to your dealership and to Brenda Ford. Best regards, Linda Shaw More

Consistently disappointed with the service here I've had my car serviced at Patrick Subaru at least three times in the last year, primarily because the car is an older Subaru and they advertise as b I've had my car serviced at Patrick Subaru at least three times in the last year, primarily because the car is an older Subaru and they advertise as being Subaru experts. The reason that it has been serviced there so many times in one year is that the last three times, additional problems have appear shortly after service (by shortly, I mean within two weeks). Up until now I was willing to shrug my shoulders and say, "Well, bad luck," but it keeps happening. Once, my muffler fell off right after they had "checked everything" - long term corrosive damage that should have been obvious. This time, I went in for a rattle under the car and walked out paying about $1500 for repairs - I figured it was worth it to have the car in good order before a 6 month work assignment out of state. Keep in mind, I got $700 worth of service done just two months ago and they said it was good to go. Got it home without any problems, but the very first time I drove it after that, the car started having electrical problems. Problems that they just SWEAR have nothing to do with the huge amount of service I just had done two days before. I had to pay an additional $200 for that repair. I was given the option to speak to a manager about it, and would have liked to, but I waited and they never appeared. I think John and Brenda helped as much as they could but the quality of work just isn't good. This will be the last time I bring my car here. More

Super service went to Patrick Subaru today for service. Start to finish a great experience. John handled my service and was great to work with. VERY busy place but went to Patrick Subaru today for service. Start to finish a great experience. John handled my service and was great to work with. VERY busy place but we'll run, clean, comfortable, complimentary refreshments etc. couldn't ask for better More

Very Helpful The back up camera gave out on my 2012 Forester after 2.5 years (still under warranty). My local Subaru dealer had difficulty finding the right came The back up camera gave out on my 2012 Forester after 2.5 years (still under warranty). My local Subaru dealer had difficulty finding the right camera and were somewhat less than helpful in going the extra mile in getting things right the first time. I called up Patrick Subaru where I bought my car (at a very good price) and my salesman Tri Le was very helpful in researching and finding out the right part number. Brenda from service knew the people at my local dealership and she worked hard with her service manager so that my local place would know the right part number for replacement. The helpful people at Patrick Subaru enabled my local dealers to finally replace the part. I's working well now. They offered to replace the camera at Patrick if my local guys couldn't, but all's well now. Thanks much! More

On Wednesday November 14, I took my car in for a routine oil change. As usual, Elvis was very friendly and good natured. I wasn't expecting that I needed the head gasket and front rotors / pads replaced. oil change. As usual, Elvis was very friendly and good natured. I wasn't expecting that I needed the head gasket and front rotors / pads replaced. However, Elvis made things easy by explaining thoroughly about all the different service procedures, and why they were needed. I also was impressed when Elvis and the mechanic took me to the service bay to show me first hand what was going on. Of course, I also like the complementary rental car service. More

Preface: I'm a long-time customer of this dealership. Preface: I'm a long-time customer of this dealership. Background: I recently had to give up the Impreza I bought from Jim Patrick and Bob Lacr Preface: I'm a long-time customer of this dealership. Background: I recently had to give up the Impreza I bought from Jim Patrick and Bob Lacrosse all those years ago back at the Water St. location. It was just time after 13+ years. She finally needed a new transmission after 353,000+ miles of outstanding service to me, so I ended up getting the only car that could replace her- same exact car but only 57,000 miles- sadly from another dealership but only because it was a stroke of luck to even find such a vehicle. This review concerns the service I choose to continue receiving from Patrick Subaru. Most recent visit: I had to bring in my car last week for a 60,000 mile service. As it was planned a week in advance and knowing I couldn't wait in the waiting room this time, Elvis got me into a new car rental expeditiously. Off to work I went with the understanding that he would be in touch to let me know when she was ready for pickup and with any findings if need be. Turns out the mechanics were very thorough as usual and noticed an inner CV Boot had a tear in it. Because Elvis did a great job of explaining what the part's function is, what realistically could happen if left as is, and the exact cost of its replacement, I was able to make an informed decision on how to have them proceed. When I came later to pickup the car, Elvis was there to walk me through the details of the service that had been performed, closeout with the cashier, and let me know he would check with me the next day to make sure everything was running well. He indeed kept that promise. I had forgotten about the concerns that I was told were serious issues by another mechanic when I initially had to get the car inspected for registration. I voiced those concerns to Elvis as well as ones I had been told to look out for with a car that age that hadn't been mentioned the previous day. He said he would check with the mechanic who worked on her to see if there was anything that hadn't made it into the checklist comments. He kept that promise as well and let me know that the mechanic did indeed check those concerns and that everything mentioned looks good still. I felt assured that the mechanics there were being straight with me and will let me know of any issues that need to be addressed. Summary: I appreciate receiving personal and personable attention from the same service rep I see initially through to the closeout and follow-up parts of the service transaction. I appreciate that the service reps I deal with keep their promises to me whether it's price, time commitment, or follow-up related. This is why I continue to be a satisfied service customer of Patrick Subaru. More

The service department did a great job taking care of me and my outback when I brought it in earlier this week. The techs were able to quickly diagnose the problems; Elvis did a good job explaining the iss and my outback when I brought it in earlier this week. The techs were able to quickly diagnose the problems; Elvis did a good job explaining the issues to me; the work was completed in a timely manner. I chose to get the interior detailed on my car, and they did an amazing job. My 5 year old car looks new again on the inside. More

This is an unusal "shout out" because I am on a trip in Michigan but ended up calling my Patrick. I was on I69 somewhere in the middle of Michigan (I am from the Worcester area)and my "check engine trip in Michigan but ended up calling my Patrick. I was on I69 somewhere in the middle of Michigan (I am from the Worcester area)and my "check engine" light came on -- my 2010 Forester. Additionaly, I had been traveling at 70 mph on cruise control, and when the check engine light came on, I lost the cruise control--but the cruise control light kept blinking. I called Subaru Roadside Assistance but the best they could do was tow my car to a Subaru dealer 55 miles away. One problem: They were closed and would not reopen until Monday. Not good. I was due in New York on Sunday afternoon. So, I called AAA. They had nobody in the area who could help. It had to be a Subaru dealer. With a hope and a prayer I called Patrick Subaru hoping against hope that someone was still in the service department. Andy answered the phone. I explained my situation and added that I had checked the fuel cap and it had been loose. I had tightened it but but check engine light stayed on. Andy assured me that it was entirely normal that I lost cruise control when the check engine light came on; it is a safety feature. He also assured me that the check engine light would resset itself in 50-100 miles and that it was okay to drive the vehicle as long at the check engine light was not flashing (which it wasn't). Andy was very calming and reassuring--especially since I was over 800 miles from home. I drove a little over a hundred miles with the check engine light still on and stopped at a motel for the night. After I unloaded my baggage into my room, I went back to my car to drive to a restaurant. Andy was right! The check engine light had reset itself and was off. Thank you, Andy, for your reassurance and awesome customer service. More