Patrick Subaru - Service Center

Unnecessary charges "Accidentally" charged us for a factory recall. The charges were in a separate line item making it hard to identify. After the fact I called and that "Accidentally" charged us for a factory recall. The charges were in a separate line item making it hard to identify. After the fact I called and that was corrected but it was definitely a concern. Another concern was being pushed into a "throttle cleaning service" at <20k miles, even though there were no noticeable issues with the car. Everything I've read or researched would suggest that is not a legitimate need. So my advice - go in knowing exactly what you need done. If they try proposing extra services do your homework before authorizing anything. Don't let yourself be pressured into services you don't need. More

Jim is an awesome guy and knows everything Jim is a great guy knows everything and it’s the only place I’ll buy parts for my wrx and he is the only when I go to Overthere he is just a great Jim is a great guy knows everything and it’s the only place I’ll buy parts for my wrx and he is the only when I go to Overthere he is just a great person and he is very knowledgeable More

under warranty, car has been there for a month DO NOT GO TO PATRICK SUBARU IN SHREWBURY UNLESS YOU WANT CUSTOMER SERVICE THAT NEVER CALLS YOU BACK. My sons car has been there for a month to be rep DO NOT GO TO PATRICK SUBARU IN SHREWBURY UNLESS YOU WANT CUSTOMER SERVICE THAT NEVER CALLS YOU BACK. My sons car has been there for a month to be repaired under the warranty. (BTW he has had the car since December 2017 and the car is two years old). Instead of repairing the car they are trying to fight the warranty before they have even removed the oil pan. Mary at Patrick Subaru was initially calling my son to tell him to get the repair records for oil changes. After he submitted them....nothing. He calls at least once a day and NEVER receives a call back. She told him to call today at 12 and guess what, she didn't answer the phone. And she hasn't called him back and it is now 4:00. Now I understand people get busy at a job, but she hasn't had time IN THREE WEEKS to return his call. They are trying to void the warranty before they have even looked at the car. They are also telling him he needs the previous owners repair records. He bought the car from a dealership. I have never heard of this. I will find all social media avenues to let people know to stay far away! UPDATE: After 1 month of no returned calls we directed our complaint to Subaru Corporate Office. They actually responded to us and helped. When they finally decided they would fix the car, it took 5 days. We went a month for a car that could have been fixed in 5 days. They also went back and forth saying they would fix the car, then they wouldn't, then they would. They also told my son they would not give him a loaner or rental car BECAUSE WE LEFT A BAD REVIEW. Buyer beware. DO NOT GO TO PATRICK SUBARU. They sent be a blanket response that they had to wait for an ok from Subaru to do the work. Very matter of fact and using that as an excuse. The problem was THEY DIDN'T RETURN PHONE CALLS FOR A MONTH. NEVER AGAIN!!! More

Louie went the extra mile! My daughter's Subaru Legacy was having issues with oil consumption only to find out from the dealer we purchased it from in Pennsylvania that it was a My daughter's Subaru Legacy was having issues with oil consumption only to find out from the dealer we purchased it from in Pennsylvania that it was a defective part requiring replacement. We went many months and had several oil consumption tests that failed at three different dealerships (my daughter graduated and moved to Massachusetts to take a job). We were then told we would have to have a second test done at Patrick as per policy, However, Louie went the extra mile. I had the paperwork indicating the car had failed the test and he called Subaru to make arrangements to get the needed part. He called my daughter right after we left the dealership. After almost a year of dealing with this, the car was fixed in two weeks. Louie has checked on my daughter to see if the car is running okay. He even made arrangements for her rental car. I can't say how much I appreciate Louie's attention to this and helping my daughter out. Thanks, Louie, and thanks Patrick Subaru. More

great! yes so great! thank you very much guys and gal I have a of a always go here for service. definitely highly recommended . very much yes so great! thank you very much guys and gal I have a of a always go here for service. definitely highly recommended . very much More