Patrick Subaru - Service Center

This person Christine Kristoff, is the most unprofessional, rude, arrogant person I have ever met who has somehow got into a managerial position. She has personal anger issues which are unfor unprofessional, rude, arrogant person I have ever met who has somehow got into a managerial position. She has personal anger issues which are unfortunate and very apparent. These anger issues are in addition to her other unattractive personality traits. The sum total of which is someone who has a poor ability to successfully handle customers who need assistance that require a manager's expertise and broad thinking. Why is she in this managerial position, Patrick Subaru?? Beyond her anger issues, her unfortunate brash personality traits are not only reflected in the way she deals with the customer, but I've unfortunately witnessed it being directed at her fellow employees! I even made comments, on two separate occasions, to two separate staff members, after witnessing her interactions. She radiates an unfortunate ambience that draws unwanted attention. I received quiet affirmations, each time, from those employees, that she is not easy to deal with. She is darn right rude!! I've also personally experienced her impatience as a customer! Her unacceptable rudeness, her coarseness. Recently, I saw and heard her yelling in an inappropriate way at the staff in the garage! When I saw her in the garage yelling, I had NO idea she was at any senior level. I remember thinking 'Jeez! They need to change her out...give her a time out'. Then this angry person who needed to take a chill pill turned to me! I was sitting in my car outside the open garage door, waiting to be beckoned into the garage for my appt. Her harsh bellowing at me had an unnecessary tone of intense impatience and exasperation. She harshly bellowed something like - 'Come on!! Come on!! Drive the car in!! Come on!!!!' Uhm! Really??!! But my full experience of her brash rudeness, her impatience, her inappropriate personality traits, her arrogance and unprofessionalism, was when I had to deal with her on the phone about an issue post-service. I had no idea this was the same person I had seen being obnoxious to other staff members in the garage, and that she was the person who had yelled at me earlier to drive my car in, until a member of staff pointed her out at my request, when I was later picking up my car. My telephone conversation with her had been shocking! She had been completely incapable of listening to my issue. She started the conversation telling me irritably how she'd been in a meeting all day. She literally kept speaking loudly and brashly over me when I was telling her my issue. Cutting my sentences short. She was dismissive to all my points of conversation. It was like talking to a metal wall. Cold, dismissive, disinterested, and arrogant!!!! Then when I actually picked up my car the next day, the diagnostic work that I was told was required by the technician, and that she said would be done as complimentary service in our telephone conversation, was not even noted on the invoice at all! Even though they verbally told me on the phone they had done some work to attempt to resolve some 'wind noise'? There was no reference to this work they apparently carried out, on my bill! No note for the records even??? Really?? I don't think they even did it!! It was her little scam, trying to appease me on the phone, to think I was getting some compensation for my grief with my post- car service issues!! This is not how any employee, especially a manager, should ever behave when representing a business, or conversing with a customer. I don't trust her. Now I don't trust the work done at Patrick Subaru, because she is in charge!!! And she is not honest. She is inappropriate. I don't think she should be in her position representing the Service Dept. She needs to be brought down quite a few notches, get some training in customer and staff relations!! She represents Patrick Subaru Service? Really?? Very sad!!!!!! Very worrying for me, as the customer. If I could do 1/2 a star, I'd feel better than giving a whole star. More

I thought I was simply bringing in my 2017 forester for service, but ended leaving with a new vehicle. I am grateful Sarah Vincent reached out to me before my service appointment to make sure I was aware service, but ended leaving with a new vehicle. I am grateful Sarah Vincent reached out to me before my service appointment to make sure I was aware of current offers. Laura Lawrence was my salesperson and she was super informative, honest, and helpful. Everyone I encountered in parts, service, sales, and finance were great. I also appreciated the extra efforts being made to sanitize and ensure employees and customers stay safe. More

Very personable, quick and communicative! A pleasure to work with. He said he would call by 5 and called at the 4 and was thorough in explaining the issue and now we are ready for our road trip on Saturday work with. He said he would call by 5 and called at the 4 and was thorough in explaining the issue and now we are ready for our road trip on Saturday. :) More

Excellent customer service! Very polite and helpful. Went above and beyond to help me with an issue I was having with my vehicle. Would highly recommend to my friends and family. above and beyond to help me with an issue I was having with my vehicle. Would highly recommend to my friends and family. More

Great Service Director -- Christine Kristoff is the main reason i will always send my Subaru vehicles that need any warranty work or vehicles that my mechanics can not fix.She Christine Kristoff is the main reason i will always send my Subaru vehicles that need any warranty work or vehicles that my mechanics can not fix.She is always there to answer my Service Managers or Shop Foreman questions..Lisa does a great job also..I own a Service Department and Sales Department , and between both locations understand the importance of having good employees....She is a huge asset to the Patrick team..Keep Rockin Christine and Lisa...Chris Goodnow More

Excellent service,!, Brought my car in for bad ac compressor,within 4 hours I was up and running again, I was very impressed the way they handled my car with the cleanlin Brought my car in for bad ac compressor,within 4 hours I was up and running again, I was very impressed the way they handled my car with the cleanliness during the Covid 19 virus.i highly recommend Patrick Motors to anyone buying a new Subaru..their service department is amazing.i dealt with Kyle Mcoster the service advisor ,and he was extremely helpful and friendly.. More

This review is about Kyle McCosker.Kyle has been This review is about Kyle McCosker. Kyle has been consistent in his exemplary customer service. He is courteous and knowledgeable. He sent me texts a This review is about Kyle McCosker. Kyle has been consistent in his exemplary customer service. He is courteous and knowledgeable. He sent me texts and phone calls regarding the status of my vehicle. He is the reason I will continue business with you. He is an asset to your company. More

I brought my car in for service a few weeks ago, and the staff was so nice and helpful. Specifically, Sean was SO nice and helpful and patient. Thank you for your help and kindness. staff was so nice and helpful. Specifically, Sean was SO nice and helpful and patient. Thank you for your help and kindness. More