Patrick Subaru

I had such a wonderful experience with all the staff at Patrick Subaru. Laura was kind answering even the smallest of issues. I was quite comfortable throughout the process and never felt pressure to p Patrick Subaru. Laura was kind answering even the smallest of issues. I was quite comfortable throughout the process and never felt pressure to purchase a vehicle. Everyone worked with me getting my payments to a number that I felt comfortable with. This is my second and certainly not last purchase from Patrick Subaru. More

Service department here is exceptional. They are efficient, knowledgable, and understanding to customers. They have verified and fixed a couple things on my 19 Impreza and have always been more than efficient, knowledgable, and understanding to customers. They have verified and fixed a couple things on my 19 Impreza and have always been more than reasonable. I didn't buy my Subaru here, but will buy the next one here. And no, I'm not an employee or a friend, just appreciate the quality of work. More

This person Christine Kristoff, is the most unprofessional, rude, arrogant person I have ever met who has somehow got into a managerial position. She has personal anger issues which are unfor unprofessional, rude, arrogant person I have ever met who has somehow got into a managerial position. She has personal anger issues which are unfortunate and very apparent. These anger issues are in addition to her other unattractive personality traits. The sum total of which is someone who has a poor ability to successfully handle customers who need assistance that require a manager's expertise and broad thinking. Why is she in this managerial position, Patrick Subaru?? Beyond her anger issues, her unfortunate brash personality traits are not only reflected in the way she deals with the customer, but I've unfortunately witnessed it being directed at her fellow employees! I even made comments, on two separate occasions, to two separate staff members, after witnessing her interactions. She radiates an unfortunate ambience that draws unwanted attention. I received quiet affirmations, each time, from those employees, that she is not easy to deal with. She is darn right rude!! I've also personally experienced her impatience as a customer! Her unacceptable rudeness, her coarseness. Recently, I saw and heard her yelling in an inappropriate way at the staff in the garage! When I saw her in the garage yelling, I had NO idea she was at any senior level. I remember thinking 'Jeez! They need to change her out...give her a time out'. Then this angry person who needed to take a chill pill turned to me! I was sitting in my car outside the open garage door, waiting to be beckoned into the garage for my appt. Her harsh bellowing at me had an unnecessary tone of intense impatience and exasperation. She harshly bellowed something like - 'Come on!! Come on!! Drive the car in!! Come on!!!!' Uhm! Really??!! But my full experience of her brash rudeness, her impatience, her inappropriate personality traits, her arrogance and unprofessionalism, was when I had to deal with her on the phone about an issue post-service. I had no idea this was the same person I had seen being obnoxious to other staff members in the garage, and that she was the person who had yelled at me earlier to drive my car in, until a member of staff pointed her out at my request, when I was later picking up my car. My telephone conversation with her had been shocking! She had been completely incapable of listening to my issue. She started the conversation telling me irritably how she'd been in a meeting all day. She literally kept speaking loudly and brashly over me when I was telling her my issue. Cutting my sentences short. She was dismissive to all my points of conversation. It was like talking to a metal wall. Cold, dismissive, disinterested, and arrogant!!!! Then when I actually picked up my car the next day, the diagnostic work that I was told was required by the technician, and that she said would be done as complimentary service in our telephone conversation, was not even noted on the invoice at all! Even though they verbally told me on the phone they had done some work to attempt to resolve some 'wind noise'? There was no reference to this work they apparently carried out, on my bill! No note for the records even??? Really?? I don't think they even did it!! It was her little scam, trying to appease me on the phone, to think I was getting some compensation for my grief with my post- car service issues!! This is not how any employee, especially a manager, should ever behave when representing a business, or conversing with a customer. I don't trust her. Now I don't trust the work done at Patrick Subaru, because she is in charge!!! And she is not honest. She is inappropriate. I don't think she should be in her position representing the Service Dept. She needs to be brought down quite a few notches, get some training in customer and staff relations!! She represents Patrick Subaru Service? Really?? Very sad!!!!!! Very worrying for me, as the customer. If I could do 1/2 a star, I'd feel better than giving a whole star. More

Laura and her team have perfected customer service!! Absolutely hands down the best car buying experience I ever had!!! Great selection of Subaru’s to choose from!! You will definitely find the one that Absolutely hands down the best car buying experience I ever had!!! Great selection of Subaru’s to choose from!! You will definitely find the one that fits to your budget !! Thank you Laura!! More

Had an great experience buying my first car, everyone at the dealership made the transaction very easy and stress free. I would highly recommend coming here for anyone interested in getting a new vehicle. I the dealership made the transaction very easy and stress free. I would highly recommend coming here for anyone interested in getting a new vehicle. I for one will definitely be buying another car from Jacob More

Paul couldn't have been more helpful. He was incredibly patient....took the time to fully explain features..... as we took many Outbacks for test drives. We were initially looking at used Outbacks, but it patient....took the time to fully explain features..... as we took many Outbacks for test drives. We were initially looking at used Outbacks, but it turned out to be nearly as cost effective to buy new. Miss my 2008 Outback, but an learning to love the 2020 too. We couldn't have asked for a more relaxed, honest, professional sales rep. More

Christian was very friendly and honest. And that is very important for me!!! He also explained and showed us some features of the vehicle. Thanks Christian!!! important for me!!! He also explained and showed us some features of the vehicle. Thanks Christian!!! More

Ashley, was quick to respond, professional and super responsive to my e-mails... I've Bought a Subaru from Patrick Subaru before and it was a great experience.. I was inquiring on a Crosstrek Sport. An responsive to my e-mails... I've Bought a Subaru from Patrick Subaru before and it was a great experience.. I was inquiring on a Crosstrek Sport. And she sent numbers and answered questions quickly. I've decided to hold off to this late Summer or Fall as I'm building a house.. But I will inquire Again with Ashley and purchase again in Fall with this Dealership. They are First rate. Thank you, Steve J. More

This was the easiest buying experience I've ever had. Everyone was friendly and accommodating. I didn't feel any pressure and I'm very happy with my new car! Everyone was friendly and accommodating. I didn't feel any pressure and I'm very happy with my new car! More

The sales and staff at Patrick Subaru made the experience of getting my first new car better than I expected. I love my new car! of getting my first new car better than I expected. I love my new car! More