Patrick Subaru
Shrewsbury, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Laura is overall the best sales person I’ve ever dealt with, so kind, caring and gets the job done in a timely fashion. She takes everything you want into consideration and finds you the perfect car! Her with, so kind, caring and gets the job done in a timely fashion. She takes everything you want into consideration and finds you the perfect car! Her and the rest of the team at Patrick Subaru exceeded my expectations! Thank you so much, happy holidays! :) More
Patrick Subaru made buying my car an easy, great experience. Everyone was professional and friendly. Paul kept me updated on my car as and when he got any information. Even though, the waiting took experience. Everyone was professional and friendly. Paul kept me updated on my car as and when he got any information. Even though, the waiting took 3 months, he kept me informed of every update. More
Top notch Service Advisor. I have been in twice in the last month, and Kyle has handled my service experience both times. He is professional, listens to my needs, and is accommodating. Kept me in the lo last month, and Kyle has handled my service experience both times. He is professional, listens to my needs, and is accommodating. Kept me in the loop the whole time. Kudos to Kyle!! More
Super informative and easy buying experience. Everyone I encountered had the best standard of customer service. encountered had the best standard of customer service. More
This truly is the best car dealership one can only dream of. Any other dealer is a compromise. We mean it. We have been customers for 21 years and have bought more cars at Patrick than one can keep track of of. Any other dealer is a compromise. We mean it. We have been customers for 21 years and have bought more cars at Patrick than one can keep track of. They treat us like royalty and care as if we were family. The most recent experience was amazing. We needed a car with a specific feature (for safety and health related reasons) - very hard to find these days. Walked in on a Saturday, half desperate, asking for help and ideas. Rob Bernier happened to be there that day, he understood our special needs right away and truly cared, he came up with an idea within minutes! What a relief! He introduced us to Jeff Moberg who immediately shared his cell phone number. The following Wednesday Todd Stalker called us - he had found the perfect car for us - at an incredible price!!! At the time of purchase, we had to make some adjustments to the interior, for our dog :-) and here again we received truly helpful and valuable advice from Jeff and Rob. The car was ready within a week only, which was amazingly fast considering all the extra work and features! Rob also described how they helped healthcare workers at the beginning of the pandemic - because they really care for their customers as if they were family - and they love their jobs. This is impressive. Our salesman Christian Capellan is one of the nicest salesmen we had. He will do anything to help, he reliably responds to text and calls very fast and will spend any amount of time to explain the new features of the car. I called him on his day off by mistake - he called me right back! He is very kind, calm, patient, and never makes you feel you bother him. The place is good news, from A-Z. With every purchase we joke and laugh. Everyone has a good sense of humor. Kindness and humor are more important now than ever before. Over the years we have recommended Patrick to several colleagues at work - everyone had a great experience and have become faithful customers! I am editing this review to add that everyone at Patrick is a dog lover and Subaru Outbacks are the best cars for dog owners who love to hike the trails of New England. More
Laura was very helpful and friendly, she helped me get the exact car that I wanted. I would recommend this dealer to anyone looking for a new car. the exact car that I wanted. I would recommend this dealer to anyone looking for a new car. More
I have never had any issue with this dealership. Sales or service both are excellent. or service both are excellent. More
This dealership is honest from the minute you walk through the door. Cars are scarce right now and it’s a tough market. Patrick Subaru did not significantly inflate their prices like other dealers in through the door. Cars are scarce right now and it’s a tough market. Patrick Subaru did not significantly inflate their prices like other dealers in the area. Thank you for not taking advantage of your customers! Mike did a great job explaining the car buying process and was helpful every step of the way! He did a fantastic job explaining how to use the different functions of the vehicle at the time of pickup. I was afraid my not-so-tech-savvy self was going to drive away not knowing how to use most of the settings. Not the case thanks to Mike! I appreciate all the time he spent with me explaining things. Dave did a great job explaining everything during the financial portion of the sale. Great job! I am very pleased with this experience! More
Great dealership, Mike was excellent. He had everything ready to go to make my buying experience easy. ready to go to make my buying experience easy. More
Good Service. Tough times because of Covid/Supply chain issues so financial impact is quite visible in how the service is being provided at Patrick's! My last 4 cars have been purchased at Patrick, so was issues so financial impact is quite visible in how the service is being provided at Patrick's! My last 4 cars have been purchased at Patrick, so was somewhat unhappy with the deal I was offered. I was also surprised with the finance rate offered given minimal current rates. I can understand Patrick wants to work with different banks to maintain a wide portfolio but it appears that Customer' are not being offered the best finance rate. Hopefully things will improve! Good luck! More