Patrick Hyundai - Service Center

Came in for my Sonata's lst Service Call. Got to Dealership around 8:30 AM was promptly greated by Service Advisor, John Niemann, who wrote up work order and explained a few things to us. Took us t Dealership around 8:30 AM was promptly greated by Service Advisor, John Niemann, who wrote up work order and explained a few things to us. Took us to Customer Service Waiting Area. My husband and I thought the appointment would only take 1 hour but around 10:20 or so my husband had to go to desk to find out the status of our service appt. We were told the car was finished and then proceeded to the Cashier, who's name I believe was Trinity. She was very polite and told us where our car was parked. We finally left by 10:40 AM. The only complaint we have is that the appt. took longer than we thought, but overall the Dealership is great. Just wish it was closer to McHenry, IL. Also, would like to recommend that more information be available as to when the Palatine Dealership will be open and a flyer available as to it location. Hope this comment helps you out. More

John did a great job scheduling me on a busy Saturday without having an appointment. The work done was excellent and the wait was short. without having an appointment. The work done was excellent and the wait was short. More

I rate my experience as GREAT. Made arrangements to pick me up after maintenance complete. Performed recall replacement and 15,000 mile maintenance. Completed mileage confirmation for reimbursement program. me up after maintenance complete. Performed recall replacement and 15,000 mile maintenance. Completed mileage confirmation for reimbursement program. More

The man in service was very friendly and he gave me the coupon book that I did not get when I bought the car! He explained what they were doing to the car and he was very helpful. coupon book that I did not get when I bought the car! He explained what they were doing to the car and he was very helpful. More

The staff was very friendly and helpful. They even went as far to give me a ride back to my condo while my car was being serviced, so that I could get other things accomplished. Thank you! as far to give me a ride back to my condo while my car was being serviced, so that I could get other things accomplished. Thank you! More

Love coming here for all my oil changes or work they treat you with a smile every time. The wait for your vehicle isn't long either is done when they say it will be done. Great job!!!! treat you with a smile every time. The wait for your vehicle isn't long either is done when they say it will be done. Great job!!!! More

John was outstanding, I will never go to another dealship for my car. John was also very fast, I really appreciated the speed of the service. for my car. John was also very fast, I really appreciated the speed of the service. More

As always, my experience with Hyundai service was excellent. Great customer service from the individual who made the appointment all the way through to the person who 'took my money"! excellent. Great customer service from the individual who made the appointment all the way through to the person who 'took my money"! More

Very fast service. Much faster than anticipated. Excellent work. Very fast service. Much faster than anticipated. Excellent job. The Service was for factory recall issue. Excellent work. Very fast service. Much faster than anticipated. Excellent job. The Service was for factory recall issue. More

Very good service. Kept me informed during my wait. Explained everything they found and did. Waiting area was big and bright and comfortable. Had hot coffee and bottled water and plenty of magazines. Explained everything they found and did. Waiting area was big and bright and comfortable. Had hot coffee and bottled water and plenty of magazines. More