Patrick Hyundai - Service Center

My Hyundai Elantra 2002 was towed into Patrick Hyundai from a service station near my home on Tuesday, Nov. 22nd right before Thanksgiving. I was turning at the corner where the service station is locate from a service station near my home on Tuesday, Nov. 22nd right before Thanksgiving. I was turning at the corner where the service station is located just as the steering on the Elantra gave out. The service station recommended calling Hyundai since the faulty control arm that caused the steering problem had been recalled. I called Patrick Hyundai's service department and spoke to Dan, who offered to inspect my car. Not only did Dan call me when my car was towed in, but he also kept me informed as to repair progress and said they would try to fix the car before Thanksgiving! My car was ready on Wednesday, just as he promised! More

I came in for and oil change without an appointment and was taken care of in a very timely manner,staff very friendly,very helpful and the waiting room was very clean and comfortable and the coffee was go was taken care of in a very timely manner,staff very friendly,very helpful and the waiting room was very clean and comfortable and the coffee was good. Thank you for a great experience. John S. More

Upon arriving, my husband and I entered the area in service that, I guess, is the “office”. As both people in this area where already helping someone else, we stood to the side. When someone became fr service that, I guess, is the “office”. As both people in this area where already helping someone else, we stood to the side. When someone became free, he took our information about why we were there and made sure I knew how much this service would cost. I was having a remote start installed along with an oil change. I asked the gentleman if installing this feature would interfere with my warranty in any way. He told me it would not. I asked him to put that in writing and he said he would once the job was done. My husband asked if the work was being done at Patrick Hyundai, he answered no, it would be sent out. We were then told to go to the waiting room and someone would be with us shortly. No one directed us to where the waiting room was located. This was our first visit to the service area of Patrick Hyundai. We found a door labeled restrooms and gave that one a try. Upon opening the door, we could see the “showroom” area of the business in front of us. A vending machine to the left and an unattended desk to the right. My husband was hungry and headed to the vending machine. I found the ladies room. When I exited the ladies room, I found my husband down the hall to the right and guess what – there was a waiting room there. We waited a few minutes then Gus came in to tell us that it would take all day to install the remote start and asked us to follow him so we could get a loaner car, and were told that we would be called when my car was done. We followed Gus back to the service area where I was asked to sign something in order for us to have a car to use while mine was being worked on. He took my license and my credit card, had me sign the paper and was told someone was bringing a Santa Fe up for us to use. I signed, retrieved my license & credit card, a copy of what I signed and was then handed keys and was told to return the vehicle with a quarter tank of gas (when given to us, the Santa Fe had less than a quarter tank – I needed to get gas in order to make it home – but it was returned with a quarter tank). Gus confirmed my phone number and my husband and I walked outside. There was a running Santa Fe right outside the door – no one in the area. My husband went back in to confirm that the running Santa Fe was indeed the vehicle we were to use. This was 11:00 that morning. At 4:00 that afternoon we still had not received a call that the car was ready and I knew that we had another hour drive ahead of us so I called to ask if the dealership thought it would be a good idea for us to start to head their way since it was an hour drive. I was put on hold so the person answering could find out the status of my vehicle, then someone else came back on the line and told me he had just finished with my car and said that I should come into the service area so he could show me how to use the remote start. He also told me that someone would be calling me to ask about my service. He told me that it was very important that I take the time to answer the questions as this was helpful information to the dealership. I told him OK on both points. Upon returning to the dealership, I did as instructed and entered into the service area. I was greeted by the service manger (information I found out later). I told him I was there to pick up my car and he asked if I had taken care of the paperwork. I told him no, I was instructed to come into the service area first. He said no, you need to take care of the paperwork. Go in and take care of that. So, I did. There were two ladies in the area. One behind the desk and one to the side talking to a guy about whether or not he talked to his mom. The girl behind the desk took my name, grabbed some paperwork from behind her and set a sheet of paper on the desk and said 399. I started to fill out my check in order to pay and she said sign here and pointed. I asked what I was signing and she said 399. I started to read what I was signing and saw that it was an itemized list of what was installed on my car. I signed it. While I was signing and filling out my check, my husband was speaking with the person who was going to show me how to use the remote start. My husband told him that I had asked the man that morning about the warranty and if I could have it in writing that my warranty would indeed not be affected. He told us both that the sheet of paper I just signed was proof enough but if I wanted it in writing he would be happy to add that on, which he did and he signed it. At some point during this, the girl stamped this sheet paid. I was holding on to that sheet of paper after he added the disclaimer onto it. The girl who had said "sign" asked for the paper back. I told her I wanted to keep it, she said you can’t. So, I asked if I could have a copy and she said no, then looked at the other girl who was there. That girl grabbed the paper out of my hand and handed me another sheet. It was similar to the one that I signed but not as detailed – it also no longer had a disclaimer on it. I asked her why I could not have a copy of a piece of paper that I signed and she picked up the phone and called the manager telling him I keep insisting that I have a copy of the paper (a bit extreme at this point since I only asked twice, once when she asked for it back and once when I asked why). When she hung up with him she told me that he was too busy to come out but I was not allowed to view the sheet I signed. And I said, well, I signed it, I would like a copy of what I signed. She then looked at the guy who was still waiting to show me how to use the remote and said something I did not hear. The next thing I know, the manger magically became available and walked in and said What? (mind you, I never asked to speak with the manager) I said I would like a copy of the piece of paper I signed. He said you can’t have a copy. I asked why, my signature is on it and I would like a record of what I signed. He said I need you to sign that you picked up your car. I said fine, I signed it, now I would like a copy of what it was that I signed. He said no, this is the accounting copy. (Yeah and what does that mean to me? If I told you that you cannot have the blue sheet because that’s the spec copy would that mean anything to you?) He said it had dollar amounts on it that I’m not supposed to see. (then why have your customers sign a sheet of paper that they are not supposed to see?) If this is an internal document only, I should have never seen it, let alone been asked to sign it, so I told him I was more interested in the part numbers listed and the disclaimer that was written on it than the dollar amounts (I’m no fool – I know Patrick Hyundai made a profit off of me), so I told him to blacken out the dollar amounts. Well, he is no longer listening to me. He seems to be so infuriated over a simple, very reasonable request that he is having a very difficult time keeping his anger in (EXTREMELY UNPROFESSIONAL) because now he is shoving the paper in my face telling me that this is the accounting copy as if I am 6 and I don’t understand grown up words. He then scratched out my signature. I did not say this to anyone but Patrick Hyundai must be aware that, as a business, if you ask a customer to sign something, you are then obligated to provide that same customer with a copy of what they signed. My husband intervened and asked him to at least add the disclaimer to the other receipt I was given. He did comply with that request and after I was shown how to work the remote, we left at 5:40 PM. The next morning, when getting into my car I saw what can only be cigarette ashes in the area of the door where you grab on and close the door. I DO NOT smoke in my car. Cigarette ashes were also found on my backseat and on the floor behind the driver’s seat. There was also something that looked like a burned popcorn kernel in the pocket of the driver’s side door. Plus spilled milk or spilled milkshake on the passenger side and grease marks on the driver's side door along with some sort of black mark along the dash. P.S. What happened to lifetime free car washes that my salesperson told me about? More

Been dealing with Patrick Hyuandai since 2003, not one single problem with the service department. 2003 Santa Fe (wife's), 2004 Sonata traded in for 2011 Sonata. Gus is the best Service Mgr I've ever delt single problem with the service department. 2003 Santa Fe (wife's), 2004 Sonata traded in for 2011 Sonata. Gus is the best Service Mgr I've ever delt with. More

We went in for some body work on our Hyundai Santa Fe. Someone had sideswiped my wife's car in a hit and run. There were no dents, but the silver paint was replaced with red scratches. The scratches were Someone had sideswiped my wife's car in a hit and run. There were no dents, but the silver paint was replaced with red scratches. The scratches were repaired and the new paint matched perfectly--you could not tell any work had ever been done, which is the highest compliment. More

Great service! But I would expected my car washed because I had to spent almost $800. Stuff was very friendly and they know what they do. Thanks! I had to spent almost $800. Stuff was very friendly and they know what they do. Thanks! More

My most recent visit for service was handled by Matt - He was extremely attentive and listened to every concern I had and did address each one, The young man in the courtesy car was very helpful (I walk with was extremely attentive and listened to every concern I had and did address each one, The young man in the courtesy car was very helpful (I walk with a cane). I am always pleased with the service performed on my vehicle and would'nt go anywhere else for service. The Hyundia service team is the best ! More

The service was very good, had a new car for me to use The service was very good, had a new car for me to use and fit me to their busy sch. They repaired a possible hard to find item. The service was very good, had a new car for me to use and fit me to their busy sch. They repaired a possible hard to find item. More

This dealership goes the extra mile in customer service. From our sales person, Carl, to the service department they are exceptional. I wish that all companies were as good as they are. From our sales person, Carl, to the service department they are exceptional. I wish that all companies were as good as they are. More

Randy Greene and his service guys are amazing!! I'd driven my daughter's Sonata to IL on a Saturday and had an unforeseen problem. I called the nearest Hyundai dealer, Patrick, got Randy and couldn't driven my daughter's Sonata to IL on a Saturday and had an unforeseen problem. I called the nearest Hyundai dealer, Patrick, got Randy and couldn't believe how friendly and accommodating he was saying he'd do what he could to get me in for service and safely back to Milwaukee. I could see they were really busy, but he got me in and even though the car has over 100K miles, he got one of the issues covered at no cost. Randy and his team truly provide great customer service - I wish all dealerships had people like Randy. More