Patrick Cadillac

I brought my 2010 SRX into the dealership - complaining about a grinding noise I heard. I dropped it off in the morning. When I didn't hear anything, I called around 3:45 to get a status. At that time,I wa about a grinding noise I heard. I dropped it off in the morning. When I didn't hear anything, I called around 3:45 to get a status. At that time,I was told the technician didn't hear any noise - which I found interesting as I heard it, my husband heard it and my son did as well. My husband called back and asked them to try again. We then called the next morning around 10:30 to find out that they had not yet tried to hear the noise so we drove back into the dealership. Got into my car with Rosa - proceeded to drive maybe 5 feet and heard the noise while turning right. Tried to turn left and heard the noise again. Rosa and Shane were helpful and apologetic but the net net is that whatever tech "drove" my car originally was obviously not paying attention. More

Very good and nice support! Kevin worked with us very professionally. His knowledge of subject was perfect. We finished the transaction very fast and it was great pleasure for us. We hope for Kevin too. professionally. His knowledge of subject was perfect. We finished the transaction very fast and it was great pleasure for us. We hope for Kevin too. If I'll be buying another Cadi, I'll come back to this dealer and this salesman. More

Carlos, Lou and Giorgio were a huge help to my wife and I on our New SRX lease. Would recommend them to anyone interested in buying a new car. This was my second purchase at Patrick and each time I've been p on our New SRX lease. Would recommend them to anyone interested in buying a new car. This was my second purchase at Patrick and each time I've been pleased with the help that I get from the staff there! More

Not welcoming, not friendly, arrogant, The salesman seemed annoyed and did not extend himself at all. I did not need the salesman at all. I could have seen the price online, walked in and bought the c seemed annoyed and did not extend himself at all. I did not need the salesman at all. I could have seen the price online, walked in and bought the car, which is what I did. When I asked a few questions there was not much help. More

I'd like to take this opportunity to compliment Rose I'd like to take this opportunity to compliment Rose Mazza on her exceptional customer service skills and vehicle expertise. My wife and I have I'd like to take this opportunity to compliment Rose Mazza on her exceptional customer service skills and vehicle expertise. My wife and I have had the pleasure of working with Rose each time we have brought our CTS in for service the past 18 months. Given the 23 miles we live from Patrick Cadillac and the multiple choices we have to take the CTS for routine servicing, it is safe to say that we continue to make the trip to Patrick Cadillac due to the exceptional customer service we receive from Rose and the rest of your staff. Your service team seems to work together like clockwork and, as a sales manager with a staff of my own to manage, I'm beyond envious. My best to your staff which I tell all of my colleagues about in the hopes they will stroll into your dealership and buy a new car. Greg & Daphne Esposito More

Diane was extremely helpful and professional. She did not push us to make any decisions and sell us goods/services that we did not need. Experiences with Georgio and Frank were also good. Financing options c push us to make any decisions and sell us goods/services that we did not need. Experiences with Georgio and Frank were also good. Financing options could have been explained/explored at greater length though. More

I am 60 years old and have purchased many new automobiles. The personal service that I received from this dealership and salesman Kevin Schweihs exceeded all my previous experiences and expectati automobiles. The personal service that I received from this dealership and salesman Kevin Schweihs exceeded all my previous experiences and expectations. I wholeheartedly recommend this dealership and especially my salesman to anyone who is in the market for a new car. More

They use internet sites to get customers but refuse to give any quotes over the phone or on line. They need to move forward to today.Customers use the internet to save time and most customers DO NOT WANT give any quotes over the phone or on line. They need to move forward to today.Customers use the internet to save time and most customers DO NOT WANT TO GO FROM DEALER we want facts on line or over the phone. WAKE UP THIS IS 2011. By the way this ticked me off so much I went to a competitor today and bought. Further 5 of their competitors gave me quotes on line or over the phone. If they are worried about loosing a sale over a few dollars they should think a Cadillac buyer is not going to nickel and dime them. We shop price but buy Dealer professionalism and process. If they want to continue in this manner GET OFF THE INTERNET. More

I have always had a positive experience at Patrick Cadillac. The staff is very friendly, and knowledgeable. My only complaint is the time it takes to get my car serviced. I have been there several tim Cadillac. The staff is very friendly, and knowledgeable. My only complaint is the time it takes to get my car serviced. I have been there several times over the last 2.5 years for services ranging from an oil change to a recall, and the wait time is too long. The length of time they state the service will take is never the time the car is finished. Granted the service area is always busy, but I always make an appointment, and they know why I am there. I have owned various model cars and have been to many dealerships, and Patrick has the "slowest service" I have ever experienced. Otherwise, the dealership is great. More

Joe was responsive and very easy to deal with - I would not hesitate to use him again. He worked dilligently to obtain the car I wanted and our negotiations were fair and not acrimonious. I was able to o not hesitate to use him again. He worked dilligently to obtain the car I wanted and our negotiations were fair and not acrimonious. I was able to obtain my new vehicle quickly and the financing process was streamlined and customer friendly. More