Patrick Cadillac

I came in looking for a new SUV or crossover. Bill was my salesperson. He was attentive, courteous, and really listened to what my needs and preferences entailed. Absolutely no pressure, to the contrary my salesperson. He was attentive, courteous, and really listened to what my needs and preferences entailed. Absolutely no pressure, to the contrary he wanted to be sure the vehicle I chose was the one I really wanted and was the best choice for my needs. I left with a very slightly driven fully loaded SRX. John was my mentor as far as teaching me how to use all the bells and whistles on this dynamic vehicle. I am still experimenting, but feel confident I will master all the features. The best part is that both John and Bill even offered to come to my home if I needed further tutoring! More

Have been using this dealership for YEARS. Have known most of the employees for years and they remember me. Service and sales are extremely fast and curtious. Very friendly atmosphere ,just like family. most of the employees for years and they remember me. Service and sales are extremely fast and curtious. Very friendly atmosphere ,just like family. Would highly recommend John Melus and Frank Amadeo. More

My CTS was recalled for a break issue and I was informed it would be a two hour repair. I was first in line at 7:30 and needed my car for business appointments. I waited an hour and 50 minutes and was then it would be a two hour repair. I was first in line at 7:30 and needed my car for business appointments. I waited an hour and 50 minutes and was then told then that another part was broke during the repair and that part would not be available until later in the day. I asked for a ride and was driven home to Arlington Heights. My fault for not asking for a loan car. I had to cancel/reschedule my appointments for the day. My CTS was ready at 5:30 and I was given my keys an an apology. At that time I asked if there was any consideration for the loss of my car for the day. I was offered a free oil and filter change for the inconvenience. Everyone was courteous, I am not sure if I am upset about losing my car for a day or pleased that it was repaired and I was offered a free oil and filter change. Bud Domagata More

The experience was great the young Lady in the service Department who handled my service request was charming, gorgeous and knowledgable. IT could not have been a better experience. The vehicle was cleane Department who handled my service request was charming, gorgeous and knowledgable. IT could not have been a better experience. The vehicle was cleaned when finished and service was done very quickly and they addressed all my issues. More

I have owned 3 Cadillacs Escalades since 1999--each better than the last one. All have come from Patrick and all that is the only place I will go for service also (and I live 20 miles away.) This de better than the last one. All have come from Patrick and all that is the only place I will go for service also (and I live 20 miles away.) This dealership, and the sales and service guys are great to deal with, and go out of their way to make the customer happy...I have seen it for the last 13 or so years. More

Took newly purchased used 2008 Saab in to determine why Check Engine light was on. Rose was extremely polite and kept me informed of progress in identifying problem and it's resolution. Told me car was sti Check Engine light was on. Rose was extremely polite and kept me informed of progress in identifying problem and it's resolution. Told me car was still under factory warranty and there was no charge for replacing all the spark plugs. More

I went in for an oil change and tire rotation.... I asked them to check everything over. A few days later I noticed a very loud noise in the rear tire area... made another appointment and they said I needed them to check everything over. A few days later I noticed a very loud noise in the rear tire area... made another appointment and they said I needed brakes and rotors.... why didn't they check like I asked them to? They had the tires off to do the rotation... how hard was it to check? What a waste of 29.00 for the rotation... what a waste of my personal time to have to go 3 times! More

John was great, and continues to be concerned and following up with my car buying satisfaction. He has been very patient and personable. I really enjoyed working with him as I feel that he went bey following up with my car buying satisfaction. He has been very patient and personable. I really enjoyed working with him as I feel that he went beyond the call of duty as he even rode home with me that night in the car dropping me off at my residence and then riding back with someone following us. He really helped me with teaching me the details of the car and buying me minutes for the car phone. More

Remarkable team to work with. My sales representative supported me with the highest level of professionalism that I have ever expereienced in purchasing a new vehicle. Although I live and work in downtow supported me with the highest level of professionalism that I have ever expereienced in purchasing a new vehicle. Although I live and work in downtown Chicago, Grant supported me with a temporary vehcile to use for a period of time. Shortly after buying the vehicle, the dealership owner called to express his appreciation and wanted me to know that I should call him if there was anything he could help with. Patrick Cadillac will be my dealership of choice in the future. More

Diane was a wonderful sales representative for the Volvo sales department. She was professional in every way and went above and beyond to make our sale go through. We were looking for a very specific car sales department. She was professional in every way and went above and beyond to make our sale go through. We were looking for a very specific car and she was able to locate the only one available at this time and worked extremely hard to make the deal go through at a very fair price. More