Patrick Cadillac

I had a very positive experience with Patrick Cadillac and my salesperson, Erin. She was very upfront about everything and very kind at the same time. She wanted to hear my questions/concerns and took t and my salesperson, Erin. She was very upfront about everything and very kind at the same time. She wanted to hear my questions/concerns and took the time to address them. She also continued to follow-up as needed to get me the answers to my questions. I believe I got the best deal possible here and it was a very pleasant experience. I would recommend both Patrick Cadillac and Erin to others. More

6 months they can’t cancel my extentended warranty, I bought vehicle 05/05/24. George financial manager extremely pushed me extended warranty, unfortunately I accepted, but two days after the purchase I bought vehicle 05/05/24. George financial manager extremely pushed me extended warranty, unfortunately I accepted, but two days after the purchase I arrived to dealership and signed waiver to cancel the extended warranty, George not put date on the waiver and not canceled it, now I should call them many times every month and ask about the cancellation, it’s really hard to connect with somebody from financial department, sometimes someone call me back and say I will help you , I usually asking to send me updates to my email, but they don’t do that, I am completely disappointed and regretting about choosing the Caddillac Patrick dealership, looks like they don’t want to cancel it More

Went in knowing what I wanted to test from their website Bought the CT5 sport the next day. I worked with Erin and she couldn’t be more fantastic!!! My entire experience was great ! Bought the CT5 sport the next day. I worked with Erin and she couldn’t be more fantastic!!! My entire experience was great ! More

Awful dealer. Salesperson erin was good. Finance guy was unprofessional and rude. Pushed and pushed buying an extended warranty and got mad when I would not buy it Salesperson erin was good. Finance guy was unprofessional and rude. Pushed and pushed buying an extended warranty and got mad when I would not buy it. 4 months later I still do Not have my title. Dealer refuses to help or call back. BUYER BEWARE!!!! More

I bought my xT5 the end of may Jose olvera was out second salesperson He took The time to hear what we were looking for issue, I may have had up with me a couple days and any new cars that possibly second salesperson He took The time to hear what we were looking for issue, I may have had up with me a couple days and any new cars that possibly could’ve come in. He has been very helpful. I still ask him that’s the type of sales person. You should always have not too pushy, but more concerning service over I’ll go there again and recommend Cadillac and Schaumburg More

Purchased a new 2024 XT6 and after 26 days the transmission blew. My car has been in the service dept. now for 26 days and they are still waiting on “parts”. The service dept said they have been transmission blew. My car has been in the service dept. now for 26 days and they are still waiting on “parts”. The service dept said they have been having this problem with a lot of XT6s, so why did they sell me this vehicle or alert me of the possibility? One gentleman on the phone told me I would get a new transmission and when the car finally arrived they told me they’re just going to fix the transmission! Is this how Cadillac does business on a brand new car that has a major issue in 26 days. I always thought Cadillac was a quality car. I buy brand new cars so I don’t have to go through this problem of my car breaking down and being inconvenienced. More

Left a bad review they responded I got back in touch with them they pretended to act like they were interested in helping me to find the car of my dreams they all of sudden they totally GHOSTED ME THEY ARE F them they pretended to act like they were interested in helping me to find the car of my dreams they all of sudden they totally GHOSTED ME THEY ARE FULL OF IT More

Great service, easy to get in for oil change, in and out quickly even with a cash wash. quickly even with a cash wash. More

We could not have been more delighted with the time and effort we were given. Jessie was spectacular from start to finish his attention to detail was unmatched. he worked with us to arrive at the right effort we were given. Jessie was spectacular from start to finish his attention to detail was unmatched. he worked with us to arrive at the right choice of vehicle and the right price. Both he and Joey were great to work with. George, the finance person and Phoenix were terrific too. Bottom line, I highly recommend this dealership Believe me, we went to two other dealerships and there was no comparison. in this day and age where everything is so fast and non transparent ,Patrick gets high grades on both Thank you More

Erin was a delight to work with first over the phone and then in person at the dealership. Very professional service from start to finish. Will definitely shop there again. then in person at the dealership. Very professional service from start to finish. Will definitely shop there again. More