Pat O'Brien Chevrolet Vermilion

Experience Ryan was very helpful and not "pushy" like most salespeople. We test drove the vehicle I thought I was interested in and then suggested another, thin Ryan was very helpful and not "pushy" like most salespeople. We test drove the vehicle I thought I was interested in and then suggested another, thinking that he could put me in it within my "parameters". More

Service We have always had wonderful service with Pat O'brien that is one of the main reason we have come back several times. You have a very friendly and kn We have always had wonderful service with Pat O'brien that is one of the main reason we have come back several times. You have a very friendly and knowlegable staff. Our salesman was Chuck Thomas and we were extremely happy with the way we were treated by him. Thank you. More

Over view of dealer Excellent staff. Greeted nicely upon arrival. Very clean showroom and service department. Enjoyed everything. Special thanks to Shawn and Chuck. Excellent staff. Greeted nicely upon arrival. Very clean showroom and service department. Enjoyed everything. Special thanks to Shawn and Chuck. I will recommend this dealer to everyone. James P. Motz More

lack of internal communication The purchase was ok; nothing spectacular but nothing notable. My complaint centers on the staffs lack of communication with each other. You talk t The purchase was ok; nothing spectacular but nothing notable. My complaint centers on the staffs lack of communication with each other. You talk to "Joe" who doesn’t share the conversation with "Mike" even though the staff maintain a folder on you and your pending purchase. This lack of communication was exasperated when I was working with Andy from finance. Andy approached me while I was reviewing email on my phone waiting on the return of the sales person and my boyfriend who were in the parts department. Andy sticks his head in my face and says 'I hear you are waiting on me, I am Andy'. First, no one told me I was waiting on anyone and second I don't appreciate a stranger approaching me and placing their head in front of me unexpectedly. At Andy’s direction, I followed him into his office where I expressed my frustration with my purchase and a desire to expedite the fiscal process; we paid cash for our vehicle so the final checkout should be quick. Andy went right into a defense mood with “I had nothing to do with any of the past negative experience; this is the first time we met isn’t it.” This was not the first time a Pat O'Brien employee went on the defense about communication. I doubt the employees at Pat O’Brien have taken a communication/customer satisfaction class in the last decade. The response I anticipated was "I am sorry to hear that your experience has been negative but let me do my best to correct and resolve the situation'. Instead Andy aggravated me more. Andy was right he was not the reason I was annoyed when I arrived to take delivery of my vehicle but he represents a culture of unaccountability at Pat O’Brien. During the paper work process, Andy did not have knowledge of the final vehicle sale price, i.e. for tax calculation, he did not know the name the vehicle was to be titled in nor could he locate my family discount though it was in my file in front of him. The only positive thing I can state about my Andy experience was that he did not waste my time going over extended warranty offers. Buying a car for me is unpleasant because I hate to assume debt and feel that dealerships are often out to swindle you. I don't think O'Brien swindled me but they did not make me feel confident in there customer service approach. More

Making you feel special I have been going to Pat O'Brien to service my G6 for sometime the service department is great, so when it was time to purchase a new car it only seem I have been going to Pat O'Brien to service my G6 for sometime the service department is great, so when it was time to purchase a new car it only seem right to talk to the sales staff and I was not not dsiappointed. More

John Samon from the Westlake dealership was awesome John Samon at the Westlake dealership was very helpful and kept me informed. They did an excellent job with my Cruze!!! I will for sure recommend and John Samon at the Westlake dealership was very helpful and kept me informed. They did an excellent job with my Cruze!!! I will for sure recommend and come back. John should get a raise!!! What do you think....huh More

Service, oil change and tire rotation. My visit was pleasant, all employees in contact with, were very professional and courteous. I would definitely recommend Pat O'Brien Chevrolet. Jus My visit was pleasant, all employees in contact with, were very professional and courteous. I would definitely recommend Pat O'Brien Chevrolet. Just love their new facility. Simply beautiful. More

service Thanks to Mark and the other service crew, it was a pleasant experience. It always is. Problems are handled promptly and with utmost professionalism. Thanks to Mark and the other service crew, it was a pleasant experience. It always is. Problems are handled promptly and with utmost professionalism. Obrien chevy should be very proud of their service staff More

Service Very professional, and took pride in the work they do, were quick, and efficient in services provided too me. The personnel work above means to make v Very professional, and took pride in the work they do, were quick, and efficient in services provided too me. The personnel work above means to make visits more relaxed and pleasant to keep repeat customers. More

Exceptional dealership Our experiences with this dealership have been exceptional. From the initial experience with the purchase, through the extensive repair from an acc Our experiences with this dealership have been exceptional. From the initial experience with the purchase, through the extensive repair from an accident to the routine maintenance, we have never had anything other than friendly, capable and professional service. Staff in any position seem to have the customer's best interest in mind. I sing O'Brien's praises at every opportunity. More