Pat Milliken Ford

Turning in my lease for another lease was fast and easy I qualified to turn in my lease early and was able to trade in my Escape for an Edge for a great price. I came in one day and got my new car the next I qualified to turn in my lease early and was able to trade in my Escape for an Edge for a great price. I came in one day and got my new car the next day. No hassles. Everyone from the sales person to the tech support were helpful and made the whole experience pleasurable. More

Painless purchase Danielle Fowler made the buying experience painless from me me saying my trade in wouldn’t be good enough to the agreed payments on a F150, all paperw Danielle Fowler made the buying experience painless from me me saying my trade in wouldn’t be good enough to the agreed payments on a F150, all paperwork was done so I didn’t have to sit in the show room for hours. Great salesperson More

HANDS DOWN BEST EXPERIENCE IN CAR BUYING The saleswoman that I had the absolute pleasure of working with was named Katie Jesulaitis. From the exact moment that I entered the showroom, her pe The saleswoman that I had the absolute pleasure of working with was named Katie Jesulaitis. From the exact moment that I entered the showroom, her personality and face lit up as if she were genuinely happy to see me. Of course, I know sales people do and should be happy to see potential customers; however, my most recent experience at a Chevy dealership I was with for my past 3 vehicles turned me completely off from the entire company. Mind you, I have been in a Chevy for 20 years straight and I have never (until this day) driven a Ford. I merely went in not thinking I was going to choose a Ford nor would I be able to get a new vehicle in my price range knowing I had negative equity. I was really just going to peek at a few cars and see if anything could happen; again, I had no high hopes based on my situation. I really was feeling defeated after the salesperson at Chevy basically blew me off and made me feel like I was not worthy to be in there. I cannot make this stuff up. So there I was, feeling like my upside-down Chevy created financial turmoil and there was nothing I could do about it. I was thinking I would have to go to a used car lot and just deal with the setback. Then, as I said, I walked into Pat Milliken Ford and met the most amazing young lady that turned my horrible prior experience into one of the most amazing outcomes. She cared, she listened, she actually heard what I had to say, and she took the time to hear me out. She was able to get all of my negative equity rolled into my new 2019 Ecosport. The vehicle is small, cute, perfect for me and my lifestyle and the most important part - I was able to stay within my budget and get out of the vehicle I was in. I have been in customer service my entire life and people are always quick to do reviews when things are negative or not up to par, but do not always take the time to praise the huge success stories. I had to ensure that I gave Ms.Katie kudos for a job well done! I have NEVER received such stellar service all while really feeling like she was being genuine and honest with me. I did not feel like she was going through the motions and just faking it to make a sale. I can honestly say that 100% because of my experience at Pat Milliken Ford with Katie Jesulaitis, I will forever be a loyal Ford customer. Because of her, my husband will be trading in his Silverado to join the Ford family. Thank you for hiring Katie and allowing her to be her. I wish we had more individuals like her in the world. Even though all worked out well, even if I had not been able to get into a vehicle, I would have recommended Ford/Katie to anyone that would hear me. I do not think that everyone in sales understands that you never know what kind of a day that someone may be having. The simplest things; smiles, handshakes, lending an ear....they go a long way. THANK YOU! THANK YOU! THANK YOU! More

Rick was wonderful We were looking for a ford fusion for our teenage daughter, found one at Pat Milliken and was so lucky to have got in contact with Rick. He was awesom We were looking for a ford fusion for our teenage daughter, found one at Pat Milliken and was so lucky to have got in contact with Rick. He was awesome, told us everything about the car, made sure we knew the features of purchasing from PM and we got the car and are extremely satisfied with the service we received. Knowing we will be taken care of during the term of our ownership was a bonus..will certainly be back! More

Absolute Great Service from Don Barker and Joe Balhorn These two gentlemen took the time to explain everything I asked regarding the purchase of a new car even though I purchased a used car after my son he These two gentlemen took the time to explain everything I asked regarding the purchase of a new car even though I purchased a used car after my son helped me make a decision. There were so many cars on the lot yet Don and Joe did not stress me out and pressure me to buy a car I did not want. I wanted to give my former car away and get a car that had all the features I wanted and an update from my former Ford car. I love the people you hired to sell cars God bless and again Thanks to Don and Joe the perfect salesmen and gentlemen at Pat Milliken Ford. If I were RICH I would give them both a RAISE. But I am not Rich. I can only give them a big THANK YOU! More

2019 Edge Just bought a 2019 Edge and I’m really enjoying it. This is my 5th Ford from Pat Milliken Ford in Redford. I have the best salesman, Mark Zadoronzy, Just bought a 2019 Edge and I’m really enjoying it. This is my 5th Ford from Pat Milliken Ford in Redford. I have the best salesman, Mark Zadoronzy, I highly recommend him! The service department at this dealership rarely disappoints. More

Kevin is the Best! Kevin has been such a great salesman to our family! My husband and I have bought 5 vehicles from him over the last 13 years. He’s professional and ver Kevin has been such a great salesman to our family! My husband and I have bought 5 vehicles from him over the last 13 years. He’s professional and very thorough when helping us select the right vehicle. I’ve always been greeted with a smile and treated well. Kevin also made sure we understood how to operate the vehicle before leaving the lot. It’s always a painful experience when shopping for a new vehicle but Kevin’s personal attention has once again made it enjoyable. More