Pat McGrath Dodge Country

jphillipscech responded

We were just informed by the dealership because we spoke up and brought to light their negligence (by writing an accurate account of the events) they WILL NOT be making this incident right and will never sell us another car all because we spoke up and brought to light them trying to brush this serious situation under the rug with a less than fair offer. And we were also informed that the body shop there will not be making an attempt to fix my car that they hit if that is what needs to be done. Way to provide customer service and stand behind your products and service. A dealer for the people until they do you wrong then your on your own. Thanks Gavin.....

jphillipscech responded

I don't want to come off harsh but honestly all we expected them to do was make right this wrong they were the cause of. we owe 24 on either of our cars so we had asked them after these events occurred about just trading the van in on a durango and running the damaged trailblazer through the insurance company. They said they would do that they said they would give us 21 for the van and roll 3000 over on top of new durango I was expecting them to say ok since we are at fault we will give you 24 for the van and not roll over any negative equity ( they have same van with more mileage for sale for 25998 so they would stand to only make 2000 off of the deal) But it seems that would be fair given all of the circumstances all of the things that went on. thats all we were looking for them to do and now this has turned into a huge ordeal when we simply expected them to correct the wrong correct the negligence of their employee we expected them to provide us with good customer service and that is what this all boils down to. If they had been fair and treated us right we would've signed the deal and been done. Now to refuse to ever sell a car to a customer because they stood up for what is good and just and right is really messed up and it shows the type of people they have working there. They care more about $$$ then they do about being right and fair. If they are willing to try to basically screw over someone they damaged what are they going to do to any joe coming in off the street. Seems to really say a lot about their reputation and business ethics.

Pat McGrath Dodge Country responded

We would like to point out our side of this incident and explain exactly what we did to make this right. We are extremely sorry and disappointed about the 2 car accident that happened in the parking lot and have shown nothing but concern for the health of the parties involved. We immediately called the paramedics to make sure everyone was okay. We offered to repair both vehicles for them through our insurance as well as a trade-in deal with the customer's other vehicle that was not wrecked that was an outstanding offer. The NADA RETAIL value of the Grand Caravan that they were going to trade in for a brand new Durango is $18,775 and we offered to give them $21,000 for it. The NADA clean trade in value on the van is $15,450 and, again, we offered to give them $21,000. The van the customer mentioned on our lot for $25,988 has leather, dvd, navigation and many other options that aren't on the customer's van. On top of that it actually has 1,000 less miles, when you account for that and all of the options, that's what makes up the difference in retail value of 18,775 to 25,988. So, in reality, as opposed to us passing up the opportunity to make money on the trade, we would ask the retail value of $18,775, wich is over $2,000 less then what have offered to give them. We wish the customer's nothing but the best and great health in the future.

jphillipscech responded

In response to the dealers response Id like to point out the 21000$ offer was given before the accident Which I reiterate was the dealerships fault. And in response to there monetary amount here is a stock number to a 2010 dodge caravan with less options then the one we were looking at trading in stock #1816A and this van is priced right below 22000. We were only asking for a FAIR DEAL GIVEN THE ACCIDENT as a consideration. Offering to have your insurance pay for it was nothing you did to make it better the accident was your fault. We do not feel the offer given prior to the accident to be fair all things considered. We gladly would have purchased a vehicle from this dealership had this situation been handled correctly fairly and we had been treated with respect. This is so much more than the money to me it has to do with stepping up and taking responsibility doing right by a customer who was wronged by the direct actions of a negligent employee, it has to do with respect and customer service.

jphillipscech responded

I would also like to point out we would've made the deal with the cars prior to the accident looking at the response of the dealer it shows all they really care about is the monetary aspect not the customer service aspect. It would've been nice if the dealer made right what they did. offering to have the insurance pay for the repairs (the Trailblazer appears to be totaled) is irrelevant because that is not doing anything for us their insurance would've had to pay for the repairs anyway because they admitted fault (driver to police officer) So I guess what I am unclear of is what exactly they were doing to make right the negligent act of the employee? If they had treated us with respect and been decent to us we probably would've purchased the vehicles from them but the way we have been treated has been appalling. And in regards again to the insurance we had to call and file a claim with their insurance ourselves (they told us they had already taken care of that) but when we called to get claim number the insurance company had no report of the incident and knew nothing about it. It appears they wanted this to just disappear with no paper trail. I wish all future car buyers best of luck if you choose to deal with these folks.

jphillipscech responded

I wanted to write an update in regards to the events that transpired on 11/12/2011 We have since learned the trailblazer has been totaled out by their insurance company after they attempted to deny fault or should i say MUTUAL fault they claimed. We went to iowa city since mc grath REFUSED to fix the wrong committed by their company and employee and we went to Deery brothers dodge and let me just say what a refreshing experience it was to deal with people who were not trying to pull one over on you people who worked diligently to give the customer what they wanted. We purchased a 2012 dodge durango from deery brothers and it was the best hassle free car buying experience I have ever had. No fuss no mess no stress Mc Grath could definitely learn a thing or two by the way Deery Brothers dodge does business. Deery Brothers is definitely a dealer for the "OTHER People" the people jaded and mistreated by Mc Grath the people who want hassle free buying experience should come here. Ask for Ben and Nate they are great.