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Pat Lobb Toyota of McKinney - Service Center

McKinney, TX

4.9
1,384 Reviews

1,384 Reviews of Pat Lobb Toyota of McKinney - Service Center

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August 30, 2022

Always friendly,knowledgeable,caring about their job and customers!!! Even had a laugh when my car was ready in ten minutes instead of the 45 that I expected! More

by larrdorf
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Agrin Neani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hisar Odeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Pat Lobb Toyota of McKinney responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Arik Florczak Service Director

August 29, 2022

Tammie in service is amazing. Acknowledges the customers concern and doesn't talk to you like youre an idiot. Great experience..again!!! More

by Tygger31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your thoughts on working with Tammy and our team. We're glad to hear we delivered such a great experience! Arik Florczak Service Director

August 29, 2022

Positive experience again. Have been using this service center for years and always twceive prompt, efficient and courteous service. More

by brtack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agrin Neani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Arik Florczak Service Director

August 27, 2022

This was the first time my car was serviced at Pat Lobb Toyota of McKinney and the service was great. More

by lji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hisar Odeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your feedback with us. Hisar and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arik Florczak Service Director

August 27, 2022

Tammi Mitchell the service rep is excellent in providing great service. Great job Tammi thank e. More

by jackjanco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Pat Lobb Toyota of McKinney responded

Jack, It's great to hear that Tammy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

August 25, 2022

Love my Pat Lobb, Love my Tundra. Great customer service both in sales and service. Mel Williams and Easy Newsome are spectacular. More

by Jeff Swindle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Easy Newsome
Aug 26, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you for your kind review, Jeff. We appreciate your business and our team looks forward to serving you again soon! Arik Florczak Service Director

Aug 26, 2022 -

Jeff Swindle responded

I and my family became a Toyota customer for the first time in 2011, in 11 short years my family has purchased and/or leased 5 Tundra's and 3 4Runners. Will be looking for another 4Runner late in 2023. Pat Lobb and Mel Williams are responsible for the success of the sales whereas your Service Team (specifically Easy N.) are responsible for the commitment of Toyota quality that so many manufacturers claim but few deliver on.

August 24, 2022

I was very disappointed in the service I received. I went to to dealership 2 times with no result. My tire light was on I call and left message and finally I went back over and spoke to the service ma More

by cleochristian3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abraham Cisneros
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Facundo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Navarro
Aug 27, 2022 -

Pat Lobb Toyota of McKinney responded

We're sorry to hear, Cleo, about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please contact us directly or let us know the best way to contact you and we will reach out. Tony Yazbeck General Sales Manager

August 24, 2022

Tammy was my service person and greeted me upon arrival. She reviewed my service needs and got my car serviced in a timely fashion about 45 minutes quicker than projected. My car was brought up quickly. I w More

by artnelson3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Pat Lobb Toyota of McKinney responded

Thanks for sharing your thoughts about your experience with Pat Lobb Toyota of McKinney. We appreciate your business and hope to see you again soon! Arik Florczak Service Director

August 24, 2022

I went in expecting to wait an hour for my vehicle to be serviced. They had me out in 20 minutes! Very impressed. More

by vkirkland15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you for choosing Pat Lobb Toyota of McKinney, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Arik Florczak Service Director

August 23, 2022

We had a wheel and tire problem that needed replaced. You had both in stock. Alex, the service tech. Was the best I have ever had. He was very knowledgeable and and excellent communicator. I couldn’t ha More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ruvalcaba
Aug 24, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alex here at Pat Lobb Toyota of McKinney. Arik Florczak Service Director

Aug 24, 2022 -

Tommy responded

Alex’s review was very well deserved. I will continue to see him for any service on my car. Thank you for responding

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