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Pat Lobb Toyota of McKinney - Service Center

McKinney, TX

4.9
1,382 Reviews
Call Service Center (214) 544-8696

1,382 Reviews of Pat Lobb Toyota of McKinney - Service Center

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February 27, 2023

Work completion pending part on order. I was able to pick up car same day and will return when part arrives. More

by Allen Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agrin Neani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2023 -

Pat Lobb Toyota of McKinney responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

February 27, 2023

A million thanks solving alignment issue , it was shifting to the left from day one , the agent solved the issue a very professional way More

by Firew2210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2023 -

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arik Florczak Service Director

February 26, 2023

This is a great place to go, very efficient, friendly and welcoming. You won’t be disappointed there! More

by ST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2023 -

Pat Lobb Toyota of McKinney responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Arik Florczak Service Director

February 24, 2023

Agrin was great, I will continue to ask for him when I'm in for service More

by Grizzly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agrin Neani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2023 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your excellent review! We are so glad that Agrin had the opportunity to work with you, and we are thrilled that you found your experience with us here at Pat Lobb Toyota of McKinney to be a positive one. Please don't hesitate to reach out if you need anything else. Arik Florczak Service Director

February 24, 2023

No nonsense, all work done promptly and precisely and the courteous shuttle service is over the top! Thank You for the extra effort. More

by A real customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Rowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Easy Newsome
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Feb 26, 2023 -

Pat Lobb Toyota of McKinney responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

February 21, 2023

Never have I dealt with a more rude unprofessional person in my life. Seriously not willing to help in anyway with our extended warranty and verify coverage of certain items. Talked down and very condescendi More

by JCA
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
JP Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2023 -

Pat Lobb Toyota of McKinney responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Arik Florczak Service Director 214-544-8696 socialmedia@toyotaofmckinney.com

Feb 25, 2023 -

JCA responded

I would really like to have a conversation with you about my service experience and also why the 1 star rating I gave now appears to be a 3 star rating. I wish my experience would have been at least a 3 but absolutely was not. Thank you!

Feb 25, 2023 -

Pat Lobb Toyota of McKinney responded

Please call at your convenience, 469-676-8028. Ask for the service manager on duty please.

February 18, 2023

ALWAYS organized and ready when you show up! Best service center I have encountered. I will always service my Toyota there. More

by Bill7young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colson Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Easy Newsome
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Feb 19, 2023 -

Pat Lobb Toyota of McKinney responded

Bill, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

February 16, 2023

Same day appointment was a bonus. Got there and everything went smooth. The lady that helped was thorough and very helpful. More

by coach O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Lennon
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Feb 16, 2023 -

Pat Lobb Toyota of McKinney responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

February 15, 2023

Very happy with it except high prices. Just learned oil change price went up. Need coupons More

by demgrandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2023 -

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Arik Florczak Service Director 214-544-8696 socialmedia@toyotaofmckinney.com

February 15, 2023

Appreciate the call reminding me of my upcoming service appointment. They also got me in very quickly. Service and Tammy my service adviser are always great. More

by frankt121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2023 -

Pat Lobb Toyota of McKinney responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

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