Pat Lobb Toyota of McKinney - Service Center

Brought my car in for repairs and it was quick and well done. David Jurs is the goat!!🐐🐐🐐 done. David Jurs is the goat!!🐐🐐🐐 More

Tim O Grady provided the best customer service. He is always available to the customer providing details of the cars. He is always available to the customer providing details of the cars. More

Absolutely fabulous customer service by Tammy Mitchell. This was my first service visit to this dealership. Tammy was warm, friendly, and very genuine and intentional about building a relationship by makin This was my first service visit to this dealership. Tammy was warm, friendly, and very genuine and intentional about building a relationship by making connections with commonalities. She is a real credit to Pat Lobb Toyota. My wait was so short I couldn't even get my coffee finished and Tammy came out to say they were done with my car. So, obviously an amazing Service Department team. This dealership is so well managed with the leadership of General Rusty Gentry, it's no wonder every encounter I've had here has been amazing! More

Once the problem was identified, plan of action was immediate. Rental car given and on my way. Turning in rental was a breeze and repairs took less time than expected once part was received. Customer s immediate. Rental car given and on my way. Turning in rental was a breeze and repairs took less time than expected once part was received. Customer service was awesome. More

I have never had a problem when dealing with the service center at Pat Lobb center at Pat Lobb More

Friendly, efficient professional service at all touches. Easy to schedule, met quickly upon arriving. Good explanation of service. Easy to schedule, met quickly upon arriving. Good explanation of service. More

Joel Casper is the best service representative. Always keeps me informed of any pending service that will be due soon. Always keeps me informed of any pending service that will be due soon. More

Incompetent manager. Has several cars leftover from the day before and does not have staff inform customers that reservation does not guarantee same day service. Offers a Has several cars leftover from the day before and does not have staff inform customers that reservation does not guarantee same day service. Offers a bunch of CYA fluff as to why my vehicle hasn’t even been looked at 4 hours after I dropped it off. Will try Toyota of Richardson & hope for better service More

The are knowledgeable, friendly, and prompt. We are treated to drinks and donuts as we wsite and we are given human updates on our car. Very pleasant atmosphere. We are treated to drinks and donuts as we wsite and we are given human updates on our car. Very pleasant atmosphere. More

Driving from Aubrey to McKinney is a no brainer. I can chose from two other dealerships nearby, but Pat Lobb treats me like family every time. For example , today I went to Longo Toyota and Plano T I can chose from two other dealerships nearby, but Pat Lobb treats me like family every time. For example , today I went to Longo Toyota and Plano Toyota for an oil change, and in a way I was turn away base on their comments regarding wait time ( 5 hour wait time ). I don’t mind waiting specifically if i didn’t make an appointment ( normally I do make appointments for maintenance). I call my advisor at Pat Lobb Mr. Campbell , and he took care of me within 30 min upon arrival I was in and out due to their express lane. Other dealerships needs to take notes and have an express lane. I will spend my hard earn money where I feel appreciate it. More