Pat Lobb Toyota of McKinney - Service Center

My Pruis battery (not the hybrid battery, but the small one that controls the dashboard) needed to be replaced. After it was replaced, many of the controls on the dashboard, including the date and calendar one that controls the dashboard) needed to be replaced. After it was replaced, many of the controls on the dashboard, including the date and calendar, were incorrect. A person I spoke with later said the service people did not know how to reset these things. A couple of months later, the replaced battery (under warranty) also went kaput. Toyota of McKinney replaced it. Afterwards, a window control did not work, and my side sensors did not work. When I took my car in to have the sensors looked at, I was told it would cost $179 for the service department to look at it, and $399 to replace (I supposed each one...there were four of them not working). Being retired, and unable to afford such an expense, I just said, no thanks. My husband then started researching, and the entire problem was that these things were not reset by the service department. I could have been out major $$ if my husband had not figured this out and reset these issues himself. I generally love Toyota of McKinney, but I hope management will provide some training to their service people on how to reset a hybrid cars when a battery is replaced. By the way, I love how friendly the greeters are, especially Robert. More

Fast service, no upsell. Was in and out in less than 30 minutes on oil change and tire rotation. Was in and out in less than 30 minutes on oil change and tire rotation. More

I've been going to Pat lobb Toyota of Mckinney for my land cruiser's maintenance twice now and they did not disaapoint. Cannon Campbell knows his stuff and took care of everything in a efficient and poli land cruiser's maintenance twice now and they did not disaapoint. Cannon Campbell knows his stuff and took care of everything in a efficient and polite manner, everything transparent. Will be coming back for sure. More

Pat Lobb Toyota of McKinney is the best. I moved to Texas about six years ago and this place is great. Service advisor Easy is wonderful. He will take care of you. He is always smiling, grea I moved to Texas about six years ago and this place is great. Service advisor Easy is wonderful. He will take care of you. He is always smiling, great personality, and knows how to treat the customers. His sidekick, Tammy is great also. They do a great job. More

Exceptional service. I was delighted to get my truck back days in advance considering the job was "major" mechanic work. As always Cannon Campbell was a true professional I was delighted to get my truck back days in advance considering the job was "major" mechanic work. As always Cannon Campbell was a true professional. He provided the estimate of work and expenses and he exceeded my expectations by delivering it ahead of schedule at the cost estimated. Cannon IS the reason I keep coming back to this location for service time and again. More

Alex in service was the most honest and upfront service advisor a customer could ask for will definitely go back and look forward to working with Alex in service again advisor a customer could ask for will definitely go back and look forward to working with Alex in service again More

Josh in service is outstanding. Dropped car off, had lunch, and car ready on time! Dropped car off, had lunch, and car ready on time! More

Amazing Customer Service and Excellent service advisors, esp Cannon Campbell. He treat every customer with honesty and transparency. esp Cannon Campbell. He treat every customer with honesty and transparency. More

If there were ten stars I would have chosen that option. Everyone at this dealer ship is customer focused. My service writer, Robert McMillan delivers outstanding customer service 24/7, 365. He is a cust Everyone at this dealer ship is customer focused. My service writer, Robert McMillan delivers outstanding customer service 24/7, 365. He is a customer service pro! More

Always a very pleasant and professional experience. I will definitely return for future schedule maintenance and vehiclepurchases. I will definitely return for future schedule maintenance and vehiclepurchases. More