Pat Lobb Toyota of McKinney - Service Center

Charles was so helpful. He went out of his way to make sure he fixed my car while the warranty office was still open. I know this was a pain since he only had a short window with it being a Saturday. Not sure he fixed my car while the warranty office was still open. I know this was a pain since he only had a short window with it being a Saturday. Not once did he act annoyed or put out, only determined to get my car fixed and be as helpful as possible. More

Awesome experience. New employee Sales Consultant Chad Weiner did terrific. Chad as well as John Baldwin and Hutch were very professional. I felt like I was in very good hands. They represented the dea Weiner did terrific. Chad as well as John Baldwin and Hutch were very professional. I felt like I was in very good hands. They represented the dealership excellently. More

I went for my 30,000 miles check up, oil change.Stepped outside to just look at he cars and Amanda approached me and said they had some great deals going on. Just her infectious smile alone made you trust outside to just look at he cars and Amanda approached me and said they had some great deals going on. Just her infectious smile alone made you trust her. I told her that I was here for an oil change, well she talked me into going for a test drive. And due to my credit score being better than 3 years ago, she told me they could lower my payments, which was very appealing. Very pleasant young lady, friendly, honest and sat down with Spike and he asked me what exactly I was looking to pay. Between them I was signing papers. Final visit with Chris- I was also looking for an extended warranty/ road assistance- well he dug in a little bit- and got me this great deal not really affecting the payment i wanted. this is my 2nd car i have bought from Pat Lobb- I have the option to go 5 minutes away from my house to Plano Toyota for services- i choose to drive 1/2 hour to Patt Lobb. I truly trust them- everyone is friendly, acknowledges you to see if you need any help, and I just feel comfortable goin there. Amanda was there till I exchanged my car belongings, and she even helped me transfer my trunk belongings. Which I thought was very nice. We did not leave with a hand shake, I gave her a hug. I would recommend Patt Lobb to everyone and anyone. My experinces there have been nothing but the best- even passer by will ask if you'd like something to drink. Very family oriented, caring people and going out of their way for everyone. More

Absolutely fantastic service. I called ahead and was told to bring it in and the work would take 45 minutes to an hour. It was in and out in 45 minutes, as promised. All my questions/concerns were add told to bring it in and the work would take 45 minutes to an hour. It was in and out in 45 minutes, as promised. All my questions/concerns were addressed and everyone was very open, friendly and knowledgeable. Very refreshing. On top of all that, I absolutely love my Prius (70,000 miles and still counting - all of them put on by me) and appreciate it receiving good service!! More

The Pat Lobb dealership goes above and beyond any other - anywhere! Whether buying or service NONE compare, Spike is the best and very patient even with my wife and her dealings with the Pat Lobb dealershi anywhere! Whether buying or service NONE compare, Spike is the best and very patient even with my wife and her dealings with the Pat Lobb dealership, she is very satisifed. I must have looked at 6 or more cars in several visits over time before buying my Corolla. Got a DEAL! Also called him when even going to other dealerships and got advise about different things to watch for at them, He knows just what they will try and pull, that HONESTY brought us back. Honest sales and service. If you want exceptional customer service, Pat Lobb is where to go. We have bought 3 vehicles here in the past 2 years and have NO complaints, they take care of ANY issues that might pop up. Always feel welcome buying parts, service or just touching base with any employee that works there. I can even drop in just to say hello, and all the employees I stop take time for me. I mean ABOVE and BEYOND...... Thank You Pat Lobb! More

We will travel 40 miles through two counties, past other Toyota dealers to get to Pat Lobb Toyota in McKinney to purchase and have serviced our new Toyota Priuses. Spike has gone out of his way to help us g Toyota dealers to get to Pat Lobb Toyota in McKinney to purchase and have serviced our new Toyota Priuses. Spike has gone out of his way to help us get the best vehicle for our needs for the best price, letting us take all the time we needed to decide. After the sale, he is personally just as available and helpful to his customers for any questions or problems that need to be solved. He is knowledgeable, honest, friendly and a straight-shooter who is a person of his word. He is a professional who makes it easy for you to get exactly what you need, and he follows up with you to make you are taken care of properly. I highly recommend him to everyone. Mike Weiss of the body shop is another caring Pat Lobb employee of integrity we are happy to recommend. He not only professionaly assessed our exact repair needs after our 3-month old car was side-swiped by a hit and run driver, but also saw to it that our vehicle was fixed and restored to its previous glory quickly, for a fraction of the quote we had received from an unscrupulous body shop dealer closer to our home. The Service Dept personnel -even guys who open your door and escort you inside - are polite, helpful, honest and go above and beyond to do whatever it takes to fix a problem to our satisfaction. Their service hours on Saturday are great. We feel pampered whenever we come to the Pat Lobb facility; the building is an interesting and enjoyable place to visit, being an eco-friendly LEEDS certified building, unlike other old dealerships with noisym smelly and depressing waiting rooms. I haven't had such wonderful service since I owned an expensive luxury vehicle years ago, and feel like we are always treated at Pat Lobb as good as if we were a member of their own families. More

We took our Toyota in for warranty work and they concluded that there was nothing wrong since the "Check Engine" light was not on. This, and they had the nerve to act as though they were doing us a concluded that there was nothing wrong since the "Check Engine" light was not on. This, and they had the nerve to act as though they were doing us a favor because they'd checked and cleaned one intake component during the service. Their customer service is shoddy and they're rude at times and generally unhelpful most all of the time. I cannot recommend them because of their attitude and the fact that they never actually fixed anything. The problem continued to happen after taking the vehicle to them twice. More

There is no such thing as "Customer Service" here at Patt Lobb. Service Dept. employees are thick-headed. When the work wasn't satisfactory the Service Dept. Supervisor never apologized nor looked me in the Lobb. Service Dept. employees are thick-headed. When the work wasn't satisfactory the Service Dept. Supervisor never apologized nor looked me in the eye. He did have his crew fix the situation though. With as many problems that Toyota is having right now and the amount of competition out there I would think they'd be tripping over each other to please the customer. I will drive all the way to Plano or even Rockwall now. This was not just one incident....it was the last several times I took my car there. Good Luck, Lobb.....you're going to need it. More