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Pat Lobb Toyota of McKinney - Service Center
McKinney, TX
1,379 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,379 Reviews of Pat Lobb Toyota of McKinney - Service Center
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August 17, 2019
Practice Is very good service, exactly and good time,your people are very polite and visit your place is really comfortable. I think my car is in good hands. Is very good service, exactly and good time,your people are very polite and visit your place is really comfortable. I think my car is in good hands. More
by Petro
Employees Worked With
Only talk with service members
August 16, 2019
Oil Change Service Came in for an oil change. staff was courteous and pleasant. Lobby area shared with showroom very clean and comfortable - complementary refreshments a Came in for an oil change. staff was courteous and pleasant. Lobby area shared with showroom very clean and comfortable - complementary refreshments and charging stations for your phone. Joe gave me a breakdown of their multipoint inspection. Overall time in 1hr. Will be bringing my other vehicles for oil changes. Definitely would recommend More
by Judy02
Employees Worked With
Joe Robert
August 16, 2019
Great! I’ve bought at least 6 vehicles from this dealership. The reason I keep coming back is the service department. Joel and Serena are the bomb! I’ve bought at least 6 vehicles from this dealership. The reason I keep coming back is the service department. Joel and Serena are the bomb! More
by Blkasian
Employees Worked With
Other Employees :
You need to list service that is why people come back at least me! Joel and Sarene!
August 15, 2019
Change battery Great service, took little time, was kept in the loop whole time. Can you believe I got 7 years on the original battery? Thanks Molly Great service, took little time, was kept in the loop whole time. Can you believe I got 7 years on the original battery? Thanks Molly More
by Jim c
August 15, 2019
Justin Ryan, Favorite Service Advisor I have not had any problems with my service needs since Justin Ryan has been my Service Advisor. Please don’t ever let Justin get away from Pat Lobb T I have not had any problems with my service needs since Justin Ryan has been my Service Advisor. Please don’t ever let Justin get away from Pat Lobb Toyota of McKinney. Justin has been taking excellent care of my visits since I had a problem with a service need prior to Justin helping me. More
by MsB2019
Employees Worked With
Justin Ryan
August 13, 2019
Always a pleasure.. This is my second leased car from y'all, and everyone has always been courteous and helpful, including to my little dog, Zuma.. i also like the spacio This is my second leased car from y'all, and everyone has always been courteous and helpful, including to my little dog, Zuma.. i also like the spacious and comfortable waiting area/lobby. More
by Callisto
Employees Worked With
Other Employees :
Alexander "Buck" Hardee , Rachael Mergott, Dean Higazy, Matt Hashem, Ariel Roth, Nikolas Kow, Michael Anderson, Brian Brown
August 10, 2019
Good day Yes, it was a good experience. No issues. I got chance to eat my lunch and watch a movie. Wish y’all had some popcorn. Yes, it was a good experience. No issues. I got chance to eat my lunch and watch a movie. Wish y’all had some popcorn. More
by NA
Employees Worked With
Lucas Rosebock
August 09, 2019
Excellent, Timely and Quality Service Get all my vehicles serviced at Pat Lobb in McKinney. Great work, wonderful and friendly customer service, set proper expectations, and communicate ef Get all my vehicles serviced at Pat Lobb in McKinney. Great work, wonderful and friendly customer service, set proper expectations, and communicate effectively. Customer for life!!! More
by jsizelove32
Employees Worked With
Anthony "Tony" Barcelo
August 08, 2019
Fast Service, Great Folks Replaced spare tire, they did rotation without having to ask. It was fast and friendly service. Joe was awesome. Kids played in the waiting area. Wai Replaced spare tire, they did rotation without having to ask. It was fast and friendly service. Joe was awesome. Kids played in the waiting area. Wait time was less than an hour. More
by cred82
Employees Worked With
Joe Robert
August 07, 2019
Service Does Not Stand Behind the Products They Sell I bought my 2015 Camry here and mostly serviced it here as well, and my experience until this week was good. However, a service issue with my tires th I bought my 2015 Camry here and mostly serviced it here as well, and my experience until this week was good. However, a service issue with my tires this week makes me never want to go back as I don’t feel that they stand behind the products they recommended and sold to me. 2 years ago, I bought 4 new 45k mike tires from the dealership. While getting gas a few days ago, I noticed significant wear after only 20k miles. I brought it in and was told that there was nothing they could do for me. The alignment was done at the time of the tire installation, and they were rotated after 10k miles. All I wanted was partial credit towards the purchase of new tires because I did not get the expected 45k miles of use. Because the tires were not rotated every 5k miles, I was told by the service manager (David J, I think) that “I didn’t hold up my end of the warranty agreement” and that his hands were tied. I don’t believe that I made an unreasonable request, but I do believe their response was unacceptable. As such, I cannot recommend their service department as they were unwilling to do the right thing in this situation, and I don’t believe that they will stand behind the products and services they sell if you have a problem. I have decided to vote with my feet and my wallet and take my business elsewhere, and I would recommend others be very cautious when dealing with this dealership. More
by jawest78
