Pat Fischer Nissan - Service Center

Body Repair Division Mr. Owen Anderson. He is Awesome, professional, friendly and takes great pride in his work. I highly recommend him to anyone who needs assistance in t Mr. Owen Anderson. He is Awesome, professional, friendly and takes great pride in his work. I highly recommend him to anyone who needs assistance in their car repairs. More

Worse ever! Worse service department ever! Tried to charge $170 over the $100 warranty deductible. Said the warranty only covered $100 hr labor rate, and part. Worse service department ever! Tried to charge $170 over the $100 warranty deductible. Said the warranty only covered $100 hr labor rate, and part. They said they charge $130 hr, plus shop charges for things like rags and supplies that the mechanics need in the shop. I’m sorry, but even the warranty company said that they have never heard of such a thing. They also said that every Nissan across the Northern United States Agree to work on these vehicles under the contracted labor rate of $100 hr. That they cannot charge you $130 hr. That is why you have the warranty. And, just because it’s not a Nissan vehicle. The warranty contract is through Nissan. Our car was a Dodge. We bought it from Nissan used. They cannot charge you more because it’s not a Nissan. The warranty company pays them the costs it will take to repair your vehicle. We contacted the warranty company before we picked up the car. The dealer told us there were extra costs. The warranty company told us that they cannot charge us. That the only thing they can charge is the deductible and tax. That’s it! The warranty company asked us to have them call them when we got there to pick up the vehicle. They handled it from there. I called a local shop to see if they also charged “Shop supplies fees” they said never! They had never even heard of such a thing. Never again well we use, or buy a vehicle from this dealership. If they try and rip you off in the service department. I can only imagine what they would do if you were trying to buy a car from them. Oh, and when we left. The light was still on. So they didn’t even finish the job! More

Not professional at all. Horrible! This place lacks leadership and management. I feel sorry for the employees that work here. We brought our armada in for new brake pads and a Horrible! This place lacks leadership and management. I feel sorry for the employees that work here. We brought our armada in for new brake pads and an oil change, we left and my calipers were locked up. I drove this way for two days with children in the car. Long story short, they messed my calipers up and wanted to charge me nearly $1000 to fix it. We tried repeatedly to speak to upper management but was never able to have anyone contact us to help resolve the issue. This went on for days. We decided to have our vehicle towed to another shop. I would never recommend Pat Fisher Nissan. Tim Moody is a coward and had his employees give us the run around over and over. More

Service sucks Twice I have made an appointment to get my oil changed and twice I got there early and both times they claimed I didn't have an appointment. This time Twice I have made an appointment to get my oil changed and twice I got there early and both times they claimed I didn't have an appointment. This time it was early so I got up and drove to the dealership. The woman who came out said she didn't have me down for an appointment. I told her I called on Thursday and was told to come in today. I showed her the phone number and she said it wasn't their number. She wanted me to come back later. I said no I couldn't. I left there and called the number and it was Pat Fischer's number. I left my name and number for service manager to call. I will never use their service department or buy a car from them. I have had it with them. More

Pat Fischer Service Customer service is outstanding. Vehicle was finished when promised. Very reasonably price. I will definitely be back. They went above and beyond to m Customer service is outstanding. Vehicle was finished when promised. Very reasonably price. I will definitely be back. They went above and beyond to make sure everything was done correctly. More

Bill D Body Shop Manager Bill was extremely helpful with a claim I had with a Insurance company. He has helped me get the problems resolved.I would highly recommend Pat Fische Bill was extremely helpful with a claim I had with a Insurance company. He has helped me get the problems resolved.I would highly recommend Pat Fischer and their Body Shop.They are working on my Nissan Pathfinder now. John Roberts More

oil change take 4 hours for an oil change and I was there waiting and no one checked up on me and I asked 7 times what was up and I just got the runaround and w take 4 hours for an oil change and I was there waiting and no one checked up on me and I asked 7 times what was up and I just got the runaround and when I talked to the store GM he was like ok well sorry More

Nicklel and dime you to death-Wish it was nickels and dimes. I called Fisher Nissan servise and talked to Austin. Told him that my hood wouldn't open and that both of the key fobs needed batteries. He set up a I called Fisher Nissan servise and talked to Austin. Told him that my hood wouldn't open and that both of the key fobs needed batteries. He set up an appointment for my 2014 Altima for 8:30 A.M. on 7/17/2017. I dropped the car off and talked to Austin. He said there was a recall on the secondary hood latch and 2 other recalls. One for the passenger air bag and one for the CVT to be reprogrammed. I went home. Several hours later Austin called and told me that the three recalls had been resolved but that the car needed a new hood latch cable and that it would cost $168.00 to replace the cable since my car was out of warranty an $10.00 each to replace the key fob batteries. I reluctantly approved the repair. HE TOLD ME THAT THE CABLE WAS STRETCHED. He said they didn't have the part in stock but could have it by 7/18/2017. Austin called on 7/18 and said the car was ready and that the service dept. would be open until 5:00 P.M. but the cashier would be there until 5:30 P.M. I paid the $194.27 bill, put the 2 key fobs in my pocket and left. When I got home I put one fob on my key and one on my wife's keys. One of the key fobs worked fine the other would only start the car but wouldn't unlock or lock the doors or trunk. I call Austin and told him about the problem. He said it was good that the key fob would at least start the car because usually they won't and that there was a way to press a combination of buttons on the fob to reprogram it. He asked if I would hold for a few minutes and he would ask one of the technicians the proceedure since he had only been employed for 2 weeks. When he came back on the phone he said that the technician told him that there was no way to do what he had told me and that the key fob would need to be reprogrammed by the computer at the dealership and that it would cost $47.00 to do this. I told him that I had already had to have both key fobs reprogrammed and that I wouldn't pay $47.00 to do this again and that I would unlock and lock the car with the emergency key. Have had a couple of calls from Marcus asking me to call him regarding my last service visit (review). Haven't returned his calls. Looked at my invoice today Saturday 7/22/2017 and noticed that I paid for a conventional oil change that I didn't request. Regular oil and filter $29.95. I have been using full synthetic oil in this car since my second oil change. Nothing on the invoice about the two key fob battery replacements. Here is what tthe invoice says: #1- 3750: Customer requests perform oil change and filter replacement. $29.95 for up to 5 quarts of oil. Additional oils is extra $$$ per quart. / .3 hour. $12.24 (Labor) That is about $37.00 per hour. Not bad. Tech: Bret Thorpe (073) Kit: 65F Conv. Oil Change $17.71 Installed 1520865FOE: Oil Filter Installed 999BK05W30NW Genuine Nissan?? Must be the oil. $2.00 Hazardous Material Charge $.76 Shop Supplies $2.29 Sales Tax Total $35.00 DIDN'T REQUEST THIS. I USE SYNTHETIC OIL. I will make this a little shorter. #1 Customer states hood latch not fastening. That's not what I said. I said the hood would't open. Tech: Robert Daniels (032) $115.00 Labor. Guess labor for replacing a STRETCHED cable is more per hour flat rate than oil change labor. If it is the same that would be 3.10 hrs labor. Installed 656213TA0A: Cable Hood Lock 656 1@48.31 Installed 656019HPOD: Male hood lock (Recall) Total: $163.31 #2 Recall For Secondary Hood Latch #3 Recall For Reprogram OCS Module #4 Recall For Reprogram CVT #5 MPI: Multi Point Inspection, What a farce. Greasy finger prints on drivers door and trim near hood release. Total $194..27 More

Worst service representative Samantha Walker I have not even had my vehicle serviced and it won't for a week. Drove up to have a simple oil change and check a door seal and oil pan or engine unde I have not even had my vehicle serviced and it won't for a week. Drove up to have a simple oil change and check a door seal and oil pan or engine undercarriage plastic cover. Things were going fine with new employee inputting my info, requests and things on vehicle I was asking to be checked. Then all of a sudden Service Department employee Samantha Walker, has to put her two cents in. From that point things only escalate and when South in an instant. She is the nasty is person that I have ever dealt with at Nissan. I have been having my rouge service by Nissan since I purchased two vehicles from them in 2008. Titusville location is always having issues, this time the worst and I did not even have anything done to my vehicle yet. Very scary!!! I think I would be better going to pep boys for check up and repairs. That is scary, when a dealership does not know what kind of oil your vehicle takes, per Samantha Walker I believe her name was. Also, she said manager would be in meeting for two hours at least and that I could not talk to him. Sounded pretty phony to me. I will be contacting corporate and I am afraid to even take my vehicle to Nissan in Titusville. Worst Nissan dealer EVER!! Only thing to be done at this point is change Management and Service Dept clerks. More