Pat Fischer Nissan - Service Center

Nicklel and dime you to death-Wish it was nickels and dimes. I called Fisher Nissan servise and talked to Austin. Told him that my hood wouldn't open and that both of the key fobs needed batteries. He set up a I called Fisher Nissan servise and talked to Austin. Told him that my hood wouldn't open and that both of the key fobs needed batteries. He set up an appointment for my 2014 Altima for 8:30 A.M. on 7/17/2017. I dropped the car off and talked to Austin. He said there was a recall on the secondary hood latch and 2 other recalls. One for the passenger air bag and one for the CVT to be reprogrammed. I went home. Several hours later Austin called and told me that the three recalls had been resolved but that the car needed a new hood latch cable and that it would cost $168.00 to replace the cable since my car was out of warranty an $10.00 each to replace the key fob batteries. I reluctantly approved the repair. HE TOLD ME THAT THE CABLE WAS STRETCHED. He said they didn't have the part in stock but could have it by 7/18/2017. Austin called on 7/18 and said the car was ready and that the service dept. would be open until 5:00 P.M. but the cashier would be there until 5:30 P.M. I paid the $194.27 bill, put the 2 key fobs in my pocket and left. When I got home I put one fob on my key and one on my wife's keys. One of the key fobs worked fine the other would only start the car but wouldn't unlock or lock the doors or trunk. I call Austin and told him about the problem. He said it was good that the key fob would at least start the car because usually they won't and that there was a way to press a combination of buttons on the fob to reprogram it. He asked if I would hold for a few minutes and he would ask one of the technicians the proceedure since he had only been employed for 2 weeks. When he came back on the phone he said that the technician told him that there was no way to do what he had told me and that the key fob would need to be reprogrammed by the computer at the dealership and that it would cost $47.00 to do this. I told him that I had already had to have both key fobs reprogrammed and that I wouldn't pay $47.00 to do this again and that I would unlock and lock the car with the emergency key. Have had a couple of calls from Marcus asking me to call him regarding my last service visit (review). Haven't returned his calls. Looked at my invoice today Saturday 7/22/2017 and noticed that I paid for a conventional oil change that I didn't request. Regular oil and filter $29.95. I have been using full synthetic oil in this car since my second oil change. Nothing on the invoice about the two key fob battery replacements. Here is what tthe invoice says: #1- 3750: Customer requests perform oil change and filter replacement. $29.95 for up to 5 quarts of oil. Additional oils is extra $$$ per quart. / .3 hour. $12.24 (Labor) That is about $37.00 per hour. Not bad. Tech: Bret Thorpe (073) Kit: 65F Conv. Oil Change $17.71 Installed 1520865FOE: Oil Filter Installed 999BK05W30NW Genuine Nissan?? Must be the oil. $2.00 Hazardous Material Charge $.76 Shop Supplies $2.29 Sales Tax Total $35.00 DIDN'T REQUEST THIS. I USE SYNTHETIC OIL. I will make this a little shorter. #1 Customer states hood latch not fastening. That's not what I said. I said the hood would't open. Tech: Robert Daniels (032) $115.00 Labor. Guess labor for replacing a STRETCHED cable is more per hour flat rate than oil change labor. If it is the same that would be 3.10 hrs labor. Installed 656213TA0A: Cable Hood Lock 656 1@48.31 Installed 656019HPOD: Male hood lock (Recall) Total: $163.31 #2 Recall For Secondary Hood Latch #3 Recall For Reprogram OCS Module #4 Recall For Reprogram CVT #5 MPI: Multi Point Inspection, What a farce. Greasy finger prints on drivers door and trim near hood release. Total $194..27 More

Worst service representative Samantha Walker I have not even had my vehicle serviced and it won't for a week. Drove up to have a simple oil change and check a door seal and oil pan or engine unde I have not even had my vehicle serviced and it won't for a week. Drove up to have a simple oil change and check a door seal and oil pan or engine undercarriage plastic cover. Things were going fine with new employee inputting my info, requests and things on vehicle I was asking to be checked. Then all of a sudden Service Department employee Samantha Walker, has to put her two cents in. From that point things only escalate and when South in an instant. She is the nasty is person that I have ever dealt with at Nissan. I have been having my rouge service by Nissan since I purchased two vehicles from them in 2008. Titusville location is always having issues, this time the worst and I did not even have anything done to my vehicle yet. Very scary!!! I think I would be better going to pep boys for check up and repairs. That is scary, when a dealership does not know what kind of oil your vehicle takes, per Samantha Walker I believe her name was. Also, she said manager would be in meeting for two hours at least and that I could not talk to him. Sounded pretty phony to me. I will be contacting corporate and I am afraid to even take my vehicle to Nissan in Titusville. Worst Nissan dealer EVER!! Only thing to be done at this point is change Management and Service Dept clerks. More

Needs improvement with front counter service department I have been taking my Nissan vehicles to Pat Fischer Nissan for over 10 years. Until recently with the new remodel of the building, I have been extre I have been taking my Nissan vehicles to Pat Fischer Nissan for over 10 years. Until recently with the new remodel of the building, I have been extremely satisfied. Since the new remodel, there's an entirely new staff and I have a few issues that have concerned me. One being, new service employees that have not completed servicing my car as per the usual excellent service. First visit with my new car, no one cleared/updated the service warnings on the car as they previously had. Second visit, I had to put air in all four tires before the next service which tells me no air was put in my tires on that visit. On the third visit, I had to refill my window washer cleaner. In 10 years, I have never run out of windshield washer fluid. That tells me someone probably didn't fill the windshield washer fluid as they should have. I just had my car serviced again and I brought these issues up when I spoke with the service manager. Let's see how it goes this time. My only other complaint, and I have voiced this on several occasions, there should be some sort of nice couches put in the front of the service department for customers while waiting for the reps to wait on us. I had to stand over 15 minutes the other day. I'm standing there with a Yeti cup, a heavy purse, my sunglasses, my phone and a book to read. I noticed that I'm not the only one carrying items in their hands while waiting. As I mentioned the inconvenience to me and much older customers (after all we are in a retirement community), other customers chimed in with the same sentiment. Older customers should not have to stand and wait for a service rep to get to them. I was told that the dealership had no say in this matter, that Nissan dictated to them everything including where to put the signs, etc. If that's the case then someone needs to tell Nissan that their customers are not happy having to stand for extended periods of time while waiting on customer reps. More

Great Service...Friendly Staff We have been customers at Pat Fischer Nissan for several years. We recently purchased a new 2016 Rogue and were very pleased with the Sales team that We have been customers at Pat Fischer Nissan for several years. We recently purchased a new 2016 Rogue and were very pleased with the Sales team that assisted us through the process of buying our new vehicle. We had to have some additional work (service and body shop) recently and were thrilled with the resolution to our problems. The staff at Fischer Nissan bent over backwards to work with us and we couldn't be more pleased. If you are in the market for a new or used car or just need to get your vehicle serviced I would highly recommend Pat Fischer Nissan!! More

poor service Sales staff was the best of the whole dealership experience. Service sucked.Brought car in for numerous recalls and problems. They say there`s nothing Sales staff was the best of the whole dealership experience. Service sucked.Brought car in for numerous recalls and problems. They say there`s nothing wrong with the car,but car still has issues, and another recall that we took it in for previously. Now staff doesnt return calls, doesnt provide loaner,except when parts ordered. I believe their waiting for warranty to expire then they will return calls and be willing to help. They say no money is made on the sale its all on the service. More

On-Line Service is terrible Have tried twice to schedule service on-line and have never received confirmation. Received a reply from someone who stated they were a salesman and Have tried twice to schedule service on-line and have never received confirmation. Received a reply from someone who stated they were a salesman and I would have to check my warranty. It is a new truck purchased at this dealership. I will now find somewhere else to have my new Nissan truck serviced. More

Michael Holmes is a young man that this dealership must certainly be proud of. He has the best customer service skills I have ever seen in a young person. I needed to have a seal gasket replaced on my 1998 certainly be proud of. He has the best customer service skills I have ever seen in a young person. I needed to have a seal gasket replaced on my 1998 Infiniti I30 and Mike knew exactly what needed to be done. He gave me a price that was very competitive (beat the other Nissan dealers) and that is exactly the amount that was on my invoice when the work was complete. I needed to add a steering rack boot replacement to the work, and Mike once again beat out the other Nissan dealer in price and flexibility. The work was done on time, as promised, and the quality of the work was outstanding. Tod Rachu was the technician and he is highly skilled and very experienced. The quality of his work was excellent, and he repaired my car to my satisfaction. I absolutely cannot live with any kind of fluid leaks on my cars, and these fine gentlemen made certain that I don't have to. Jim Wing is the Service Manager, and he is a great person to deal with. When I thought (wrongfully) that there was a problem with the work, this team took me into the shop and explained to me, in great detail, exactly what was done to fix my problem. I am a difficult customer to please because I insist on only the highest quality work, and these gentlemen deliver. I am happy to have this dealer and these guys, Mike, Tod and Jim, on my side. I recommend them highly, and I stand by my word. More

I decided to use pat fisher nissan since they quoted me the lowest price on getting my altima fixed compared to all other nissan dealers in the county, after replacing a part on the altima it wouldn't not the lowest price on getting my altima fixed compared to all other nissan dealers in the county, after replacing a part on the altima it wouldn't not work properly and they determind that the part they used was defective, now being that it was Saturday afternoon and to late to get another nismo part they offered to put me into a loaner car free of charge for the duration till they received the replacement part and completed the work, Gary Mondus and Tod Rachu listened to me about the issues I was having with the car they did a very good job fixing the problems, I will use them again when needed, thank you again. More

From the moment I walked in to the service department I felt very welcome. Both of the gentlemen in the department were all smiles and seemed so happy, very refreshing in a car dealership. Gary was so kind felt very welcome. Both of the gentlemen in the department were all smiles and seemed so happy, very refreshing in a car dealership. Gary was so kind and professional, having to have work done to my car is probably my least favorite thing to do but this was a BREEZE. My family in PA owns an auto repair shop and knowing how dealerships can be always just straightens your spine just a touch, not in this case. My car was serviced immediately and I was off to enjoy the rest of my day without any hassles. Thanks Gary and Pat Fischer Nissan for restoring my faith in dealerships again. More