Passport Toyota

Mike Davis - Excellent Customer Service Mike Davis was professional, attentive to my needs and went above and beyond to make my purchase at Passport Toyota pleasant and successful. He found Mike Davis was professional, attentive to my needs and went above and beyond to make my purchase at Passport Toyota pleasant and successful. He found a vehicle in my price range, with everything that I was looking for. He shows genuine concern about his customers and aims to please. I am grateful for his time, patience, knowledge and professionalism. I will recommend Passport Toyota, specifically for Mike Davis, the GOAT in customer service and support. More

They are clueless and have no ethics I have been to this dealership three times because my 2018 Toyota Tacoma with 11,000 miles on it has a faulty braking system. When I start the engine I have been to this dealership three times because my 2018 Toyota Tacoma with 11,000 miles on it has a faulty braking system. When I start the engine, put it in drive and release the emergency brake, the real wheels lock. This doesn't happen every single time, but it's happened enough to have become a problem as the wheels scream attracting people who witness it to advise me to release the emergency brake, which is always released. I've got videos inside and outside the car. Passport keeps running a computer scan, which neither shows nor diagnoses the issue and now they've refused to actually look at the braking system, under the car--to do an inspection. Corporate keeps telling me that Chris Scripture, the service manager is going to call me and he keeps saying he has, but I've got no messages or evidence he tried and didn't leave a message. When I finally called and waited 20 minutes to get him on the phone, he said he couldn't duplicate the problem, and if it didn't happen to him, regardless of the videos and my documentation, he wasn't going to actually inspect the back end of the car. He basically backpedaled on everything he told Corporate. I've had three Tacomas and I purchased one at this dealership. Steer clear of this dealership. They want your money, but they have no ethics and they do not care if you are driving around with a faulty braking system. More

Rocky is an excellent service representative I was impressed with the entire service team, helping to get my brand new 2020 Toyota back on the road. A minor electrical problem was fixed ASAP The I was impressed with the entire service team, helping to get my brand new 2020 Toyota back on the road. A minor electrical problem was fixed ASAP They even gave me a loner vehicle so that I wouldn't be inconvenienced. Thanks again Rocky...your professionalism is appreciated ODell More

Andrew was an awesome salesman. He made the process smooth and quick. Does what he says he's going go do, if applicable. Definitely would recommend him, he goes above and beyond and its appreciated. smooth and quick. Does what he says he's going go do, if applicable. Definitely would recommend him, he goes above and beyond and its appreciated. More

Andrew made the purchase of my 2019 Camry XSE a smooth and easy one. He was berry accommodating right down to the delivery of the car. Highly recommend him for purchasing a vehicle. and easy one. He was berry accommodating right down to the delivery of the car. Highly recommend him for purchasing a vehicle. More

DO NOT Buy Used Car Without PrePurchase Inspection Do not buy a used vehicle from this dealer without first getting a third party pre-purchase inspection. I bought a 2016 Highlander AWD. I decided to Do not buy a used vehicle from this dealer without first getting a third party pre-purchase inspection. I bought a 2016 Highlander AWD. I decided to have my mechanic do an inspection after I bought the vehicle just to double check the battery, brakes, tires, etc. This car came with three different tires! Not only is that generally a bad rule for AWD vehicles, my mechanic mentioned the back tires measured 11/32 whereas the front tires measured 5/32 and 6/32 respectively. Having tire tread differences like this on an AWD vehicle can cause major issues. Third party pre-purchase inspections are cheap. Usually ~$75. I would highly recommend getting a pre-purchase inspection before buying any used vehicle from this dealer. One last point. I called the dealer twice and left a voicemail with both my sales representative and the finance person I dealt with hoping to rectify this issue. I have received no phone calls back. More

Honest and Great service Very helpful and straight forward. We couldn't be anymore happier with our purchase. We had a great time talking with Ari, and I recommend anyone sear Very helpful and straight forward. We couldn't be anymore happier with our purchase. We had a great time talking with Ari, and I recommend anyone searching to buy a, used or new, to speak with him. He will set you up with the best deal, car, and make the whole experience very enjoyable. Muchas Gracias Ari Cunha! Daddy3=====Dlongdick More

Honest and Great service Very helpful and straight forward. We couldn't be anymore happier with our purchase. We had a great time talking with Ari, and I recommend anyone sear Very helpful and straight forward. We couldn't be anymore happier with our purchase. We had a great time talking with Ari, and I recommend anyone searching to buy a, used or new, to speak with him. He will set you up with the best deal, car, and make the whole experience very enjoyable. Muchas Gracias Ari Cunha! Daddy3=====Dlongdick (Olivia, Lance, and Louis) More

Excellent Customer Service Mike Glover is a great Salesmen. He was very knowable about the products and provides outstanding Customer Service. He went above and beyond the call Mike Glover is a great Salesmen. He was very knowable about the products and provides outstanding Customer Service. He went above and beyond the call of duty to answer all my questions and reassured me that I was getting the best deal with all the added discounts and rebates. More

Had a wonderful car experience with Mr Rick cypress. I had no intentions on buying car that day, he was very patient and didn’t pressure me a all . I walked out with my car that day ! had no intentions on buying car that day, he was very patient and didn’t pressure me a all . I walked out with my car that day ! More