Passport Toyota
Marlow Heights, MD
Filter Reviews by Keyword
By Type
Showing 115 reviews
kevin was very friendly I will highly recomend Kevin. He was very understanding to my needs and wants.He explained very thing to me in detail, it was not just about a SELL. I was so pleased with my my ser was very understanding to my needs and wants.He explained very thing to me in detail, it was not just about a SELL. I was so pleased with my my service from Kevin not only did I buy my car I brought my daughter back and she got a car as while. More
After weeks of searching and numerous dealerships who continually led to frustrations and disappointments, we discovered Passport Toyota. I called during the day and asked if the vehicle was still availa continually led to frustrations and disappointments, we discovered Passport Toyota. I called during the day and asked if the vehicle was still available. I spoke with Michael Dahn, who made sure the vehicle was there and still available (unlike our horrible experience at Sheehy Nissan in Annapolis). We drove an hour to get there, but Michael had the vehicle out and ready to show us. It was a no pressure environment, which was great. At so many of the other dealerships, they would pressure us into things that we clearly said we did not want, whether it came to price, or trading in our other car, but not at Passport. We were extremely comfortable. Michael offered us water (again unlike Sheehy, when it was over 100 degrees and my 6 months pregnant wife was burning up) and just behaved casually and kindly. When it came time to deal with the financial aspects, Michael took us over to Hermann Cuadros. Hermann was just as friendly and also provided a comfortable environment. Hermann worked with us and made an effort to get us the best financing available. He also was informative about the insurance options, without pressuring us into anything we were not financially willing to commit to. Both of these guys really seemed to have our best interest in heart and provided us with a great experience. They even stayed well after the dealership's closing time to make sure we were happy with everything. Also, when got the car, there was only one key, but Michael said he would call the original owner and see if they still had the spare. I thought "well, it's nice that he offered, but I doubt they will have it, or he probably won't go through the trouble since it is so unlikely that they will have it." Well, I was wrong. Less than 24 hours later, Michael gives me a call and says that he has obtained the spare and that he will mail it to me since we are about an hour away. Seriously. Michael and Hermann are A+ Our car was a great price. So far, we are EXTREMELY pleased with it (granted it has only been about 24 hours). But if you are in the market for a new or used car, I would strongly recommend Passport. More
Very prompt in answering internet query. Great price offer on query. Plenty of selected type vehicles in stock. Fast and easy paperwork. I would recommend this dealership for anyone living in the surrou offer on query. Plenty of selected type vehicles in stock. Fast and easy paperwork. I would recommend this dealership for anyone living in the surrounding states. More
Well out of all the Toyota Dealerships that I tried before going with Passport. They were the most polite and friendly dealership and also like how clean it was as soon as you drove up to the dealer. I before going with Passport. They were the most polite and friendly dealership and also like how clean it was as soon as you drove up to the dealer. I would recommend to all my friends and also co-works. But mostly it was the sales person that impressed me more than anything. He was very professional. In matter of fact I already recommend this dealership and Jimmy Torrez to a co-work of my. More
Ali is a very nice manager who helps me a lot. He is patient and supportive anytime. I would highly recommend this dealer to any friends I know. patient and supportive anytime. I would highly recommend this dealer to any friends I know. More